RI

Richard

United Kingdom

Reviews

Review of Homefire

Review of Passenger

Review of Superdry

Rated 1 out of 5 stars

Poor delivery.

I placed the order on Monday 13th. Plenty of time before I go abroad with my new t shirts. 3 to 5 working days delivery. Monday 20th, 5 working days, I send an email saying if it does not arrive by Wednesday 22nd I will cancel or send back if delivered late. Received delivered on the Wednesday. I should not have to chase up like this.

May 14, 2024

Reply from Superdry

Hi Richard,

We are sorry to hear that your online order took longer to arrive than expected.

The delivery dates that we provide on our website are estimates, although we do strive to meet these with all orders so it is disappointing to hear if this was not the case. We monitor our delivery procedures and timescales very closely, so customer feedback like yours is a vital part of measuring their success and improving our processes going forwards.

We appreciate your feedback and thank you for taking the time to review us.

Kind regards,

Superdry Care

Review of Evri

Rated 1 out of 5 stars

Delivered to wrong house...

I received an email saying the parcel had been delivered and an accompanying photograph of the parcel going through the letterbox. But it wasn't MY letterbox! I had to check out which neighbours letterbox it was and get it myself. Our house number is clearly visible on the front of our house and we get dozens of deliveries successfully delivered.

December 22, 2023

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong,.
Thank you, Louis

Review of YouFibre

Rated 5 out of 5 stars

YouFibre...very impressed...

Decided to try Youfibre at the end of October. Filled in the simple on line application form and chose a date about eight days later when we had arrived home from Sweden. Had a couple of texts/emails asking if we still wanted to go ahead. The day before installation we received a call saying when they would arrive. On installation day they arrived five minutes early, no problem, and an hour or so later all was done. A good explanation of what they had done and the app. Now enjoying watching catch up football without buffering and with a much crisper picture. Reception seems excellent on all three levels of the house. Very impressed. Oh, the online chat was also useful. Wanted to know if they had cancelled my previous contract or did I have to do it. Very quick with a clear answer

November 8, 2022
Unprompted review

Reply from YouFibre

Hi Richard,

Thank you so much for your 5 star review and welcome to the YouFibre community! We're very happy to hear you've been impressed by our speeds and service so far. From the sales guys to the customer support team to the network and installation engineers, everyone here is passionate about what they do, sets themselves the highest standards of quality, and are totally focused on providing you with the best customer experience every step of your journey with us. That's why we are delighted to hear we have made yet another customer happy, thanks a million for taking the time to share your feedback!

Annie
YouFibre Customer Experience Team

Review of Bohairmia