Bob Smith

There was a misunderstanding over the product I bought and i'm not sure how much was my responsability & how much theirs, but they dealt with it very clearly & quickly and provided a prompt refund.

24 years a subscriber but the worst interaction so far in renewing my 24 month contract. The chap was polite but communication hopeless. Intent on selling me things without giving me the details I requested and needed, but sliding them through anyway. Two days later, when i found the cost of Sky Cinema for example, which I have no interest in, added to my 24 month contract I immediately went back and asked Sky to remove it. Similarly with Sky Sports. The second chap agreed but that I would have to pay while the 31 day cancelation for each worked it's way through. I said this this was a deliberate deception & manipulative, and certainly not something I should be paying Sky extra for. Quite the opposite! The second chap said it was above his department's paygrade to vary it. Both Sky chaps had requested I give them a 9 or 10 in my feedback because an 8 suggested abuse or vulgarity on their behalf - suggesting they could lose ntheir job.
Sky's interest in good customer relations feels at a real low by possibly putting undue pressuire on their nworkers to make money at all costs. Very disappointing.

I have a lifetime update on maps but Haven't been able to use my sat nav for the last 4 months. the UK map has malfunctioned and I can neither update it or repair it.
Trying to find the customer care phone number is a challenge in itself and avoiding the ads that attack you every step of the way.
I was advised what to do and it never works. Each time they leave me saying it will work and they will email me in case it doesn't and they don't email me - and it never works. Even the sat nav says Done! as though everything has been updated but all i have is a map of Greece!. Exhausting and Appalling.