TSB

United States

Reviews

Review of Poshmark


Rated 1 out of 5 stars

Don't buy from them!!

You can't get a refund no matter what. You'll lose your money! The contact support is challenging to find and then it appears to be automated.

October 3, 2025
Unprompted review

Review of Snapfish


Rated 1 out of 5 stars

Poor product quality check

Sent me the wrong color mug. Went to check to see if I made the mistake but I have "no order history" even though I got this mug from them today. This 15 oz mug costs $30. Very pricey.

This company does not have its act together.

October 1, 2025
Unprompted review

Review of Legal Answers


Rated 5 out of 5 stars

Got Good Advice

My lawyer researched my question and gave me the answers I was looking for.

September 13, 2024
Unprompted review

Reply from Legal Answers

Thank you for your feedback! We're glad to hear that our representative was able to assist you effectively. Your satisfaction is our goal, and we appreciate your business.

Review of Computershare


Rated 1 out of 5 stars

Avoid this Company!!

Has poor customer service and bizarre policies. If you lose your password to the online account they will only send the temp password to your mailing address---not the normal recovery ways like email or phone code----then they will send this temp password to an old address when they have your new address on file.

Calling their main number will get you a voice bot that doesn't respond to phrases like, "Live agent," "customer support" or "speak to live person". I had to use the chat with different people to get a phone number that would lead to an actual person.

August 22, 2024
Unprompted review

Review of ShineOn: Print On Demand


Rated 1 out of 5 stars

They sell cheap junk

They sell cheap junk. The quality is so bad their items are not allowed to be sold on Etsy. What they do to circumvent this block is have a 3rd party like AnywherePOD integrate with Etsy for them. Don't fall for this trick.

Do not bother selling any of this company's items. Your customers will just be angry with you.

March 10, 2024
Unprompted review

Review of Factor_


Rated 1 out of 5 stars

Box Never Arrived

Tried them for first time. Ordered a week of meals x 2 and never got them despite repeated calling. Kept being told the box was "in transit". They issued a refund.

Update: Factor is trying to get this review taken down, acting like they don't know who I am. They can't figure it out? A brand new customer who doesn't get their very first order? There shouldn't be too many of those. Or maybe there are.

January 1, 2024
Unprompted review

Reply from Factor_

Hi TSB! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. Thank you for being the best part of Factor!

Review of MoonPay


Rated 1 out of 5 stars

Another one with no customer support

This company is a joke. You can't get verified without an ID that has a barcode on the back but none of my IDs has this. Then the app won't let you photograph the back to show them there is no barcode.

Like all horrible companies, this one has zero customer support. You try contacting them and get no response. They must be paying for these good reviews here.

November 30, 2023
Unprompted review

Reply from MoonPay

Hi there,

We're sorry you've experienced difficulties with MoonPay. If you still need assistance please send a ticket to https://help.moonpay.com/hc/en-gb/requests/new with a description of your issue. Our customer support team will get back to you as soon as they can.

Best regards, MoonPay Support.

Review of iKuddle


Rated 1 out of 5 stars

Beware: Flat out scam

There are no litter boxes. IKuddle took original backer's money from Kickstarter funding years ago. People like me never received the boxes. I was ripped off for $300. Now I discover the company are still out there "selling" litter boxes.

I don't know why the date thing on this website won't go past 2022. This was back in 2019.

August 22, 2023
Unprompted review

Review of Leonardo.Ai


Rated 1 out of 5 stars

No Customer Support Whatsoever

This program can make beautiful designs BUT there is zero customer support. Doesn't matter how much you pay per month, no one will answer your questions through their little chat thingy. They usually ignore you. If they respond it's not with helpful information and they mark your question "resolved."

Add to that there are no detailed instructions on how to get features to work.

Update: Took them months to notice this bad review and respond with the claim they don't know who I am. But I don't need to be any customer in particular since they are well aware no one works in customer support and chat messages are ignored.

August 10, 2023
Unprompted review

Reply from Leonardo.Ai

We apologise for not getting to you sooner when you reached out to our support, and when your wrote a review on Trustpilot. We are continuously improving the way we support our customers.

Leonardo.Ai was founded in December 2022. From December 2022 to December 2023, we relied on our Discord and Facebook communities to learn the platform together.

From January 2024, we've expanded our customer service staff, increased our help center articles, and introduced webinars to help customers learn the platform.

For example, we've added a Getting Started section on our Help Center: https://intercom.help/leonardo-ai/en/

We've also started doing Leonardo 101 webinars: https://www.youtube.com/watch?v=njiDF7nqwk4&ab_channel=LeonardoAiCommunityChannel

We currently implement a tiered support from help articles, AI answers, and human customer service representatives with multiple levels. Our current systems are not yet perfect but be are improving rapidly to give a similar experience to what you'd expect in bigger companies.

We are not actively looking at review sites before because we did not have the capacity. This month, we rolled out a project to expand our customer feedback collection, thus prompting us to work on Trustpilot. We are very early stages on review sites (not just Trustpilot) but we are looking to be more proactive here.

Review of GenF20 Plus™


Rated 1 out of 5 stars

Beware: They will call you

This is a good product, but the company itself is awful. They will CALL in an attempt to sell you more stuff. I consider that to be harrassment.

The company's response to this review was unacceptable. Why do customers have to opt out of being called and bugged to buy other stuff? Opting in for sales pitches should be a choice the customer affirmatively makes and not be the default choice.

July 3, 2023

Reply from GenF20 Plus™

We are sorry for this. We often reach out with special offers for buyers only that have not chosen to opt out. You have now been placed on no call list.

Review of Trustpilot


Rated 5 out of 5 stars

Trust Pilot is an Excellent Source for Reviews

Trust Pilot is an excellent source for giving and reading reviews. They actually make me prove reviews if the business challenges a bad one---and companies often do claiming you weren't a customer. I've only had Trust Pilot remove one of my bad comments because they didn't feel I proved it, and they made a mistake. The company deserved it.

Often a company will ignore me for weeks until they read my bad review on Trust Pilot. Suddenly, they claim they want to get in touch.

One thing that would add to this website is to allow a separate comment section for the reviewer to respond to the company when they respond to a bad review.

June 6, 2023

Review of Printify


Rated 1 out of 5 stars

No Real Customer Support

Printify is sort of easy to use, but it has no way to see what store you're connected with and the system can think you're connected to a store when you're not. It has excellent products, BUT there is no customer support. Even if you're paying premium.

You have to start a support "request" via email, there are no live reps to call. The support ticket gets responded to within 48 hours, but if you have a technical problem, it won't get resolved. You can respond to the first rep wanting more info on your issue, but that response is picked up by another customer rep who doesn't know what's going on and they won't resolve the issue. Then your issue gets forgotten.

Nothing gets corrected. This is not the way to run a business. Businesses relying on technology the way this one does must have strong customer support that includes LIVE customer reps.

Update response to company: I never stated there was a charge for support, I said it doesn't matter if you're paying for the premium, you still get no support.

Who am I supposed to get in touch with that I haven't already?

June 2, 2023
Unprompted review

Reply from Printify

Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with our support system. We would like to investigate further and assist you with resolving the technical problem you're facing. Could you please provide us with more information about your account or the specific issue you're encountering?
We want to clarify that there is no charge for receiving support from us. The only payment option we offer is Printify Premium, which provides benefits such as a 20% discount on products and other exclusive features.

Once again, we apologize for any frustration caused and we appreciate your patience. Please provide us with more details so that we can assist you better. Thank you for choosing Printify, and we look forward to resolving this issue for you.

Review of Vimeo


Rated 1 out of 5 stars

Untrustworthy

Vimeo took down the documentary Anecdotal that interviewed people with vaxx injuries without any explanation right when I went to watch it. They also kept the pre-paid yearly advanced the filmmaker paid. Very shady.

So I guess they are either owned by the govt or paid off my big pharma.

September 1, 2022
Unprompted review

Review of Fastfilings


Rated 1 out of 5 stars

No support and are dishonest

No customer support. I tried to cancel right away because I couldn't finish my application. I and got no where. No response.

After reading this bad review response, I was able to contact someone and found out the email they gave isn't one that works. But they kept my money after doing nothing for me.

Then they had the audacity to lie and tell Trust Pilot I wasn't a customer. Gotta love that one.

May 8, 2023

Reply from Fastfilings

Hello, have you contacted our support? They reply very quickly. We have great customer support. Or you can email me directly at orders1@fastfilings.com.

Review of Petsies


Rated 1 out of 5 stars

So Ugly it's A Joke

Takes 3 months to get an ugly plush cheap looking plush toy of your cute puppy. They have no policy in place in case you don't like their very costly version of your pet. You're out the money.

Mine was so hideous it could win an Ugly Dog Plush Toy Contest.

April 18, 2023
Unprompted review

Review of JusticeDirect Law Firm LLC


Rated 5 out of 5 stars

This service is fantastic

This service is fantastic. They help you create the court documents you will need. They file your documents with your court. They serve the other party with the court docs and help you prepare for the court hearing. We are constantly reminded of important court things and dates via email.

The customer service is excellent. They will respond and help you with your unique situation.

This service is extremely helpful when it comes to navigating the whole court process. Highly recommend it.

April 17, 2023

Review of AceCosm


Rated 1 out of 5 stars

The Customer is the Problem to Acecosm

Acecosm has no customer support. I bought one bottle of Miracle L and the stopper wasn't sealed properly so the product spilled out. They have no idea if it was damaged during shipping or how it was damaged.

When I informed Acecosm of my issue, "customer support" told me it was my fault, like I don't know how to draw from a stopper. I'm an RN. It's literally my job to use injectables. They refused to give me a $65 credit or refund. Instead wanted to argue back and forth. They love to argue with customers.

If there's an issue with any of their products, good luck getting your money back. Shop at Estraderma or any other Korean company.

Update: Their elaborate response to this review details how the product wasn't defective---they just "know" it wasn't. It's all my fault. This llustrates how horrendous their customer service is. They could have avoided all this quarreling and a bad review by just giving me a $65 credit.

April 1, 2023
Unprompted review

Reply from AceCosm

Dear customer, thank you for your review.

We also regret any inconvenience because we have never had customers who had this problem with Miracle L.
Regarding the Miracle L issue, you claimed that the rubber stopper popped off when you attempted to put the product in the syringe and spilled half the product.
When we checked the photo of Miracle L that you provided, the golden aluminum cap was removed as well which was not supposed to.
In addition, even if the rubber stopper came off, the product still should have stayed inside the vial, as it is LIQUID. Unless the vial is held upside down.
We are always here to help customers to have a good experience with our products and we provide either reshipping free of charge or issue a refund if a customer receive any defective products.
That's why we also contacted our manufacturer with the batch number if there was any problem with the manufacturing process.
In such a case, However, the product was not damaged during the delivery process, nor was it damaged in the manufacturing process. Therefore, we couldn't give you a free reshipment or refund. We kindly ask for your understanding.

Best regards,
Acecosm.

Review of Anytime Mailbox


Rated 1 out of 5 stars

Will Rip You Off

I signed up for Anytime Mailbox but didn't complete the process by getting notarized. They kept charging me each month as if I did have a mailbox with them. I wrote and explained the situation, asking for a refund and got no response. I wrote again and got a canned response. I have to charge back to get my money.

They have no customer service and shady business practices. Avoid them.

March 11, 2023
Unprompted review

Reply from Anytime Mailbox

Hi TSB,

I'd be happy to go over your concern with you in greater detail so that I can better understand what happened and how we can improve in the future, but I'm having trouble finding your account; we don't have any customers named "TSB". Please reach out to me directly so I can address this issue and make it right.

Sincerely,

Ellaine
Social Media Support
ellaine@anytimemailbox.com

Review of 6PM


Rated 1 out of 5 stars

You'll Pay To Return Anything

They legitimately sell semi decent shoes, but have zero customer support. Good luck getting to interact with a rep if you have a problem.

You also have to pay to return any items which now costs $20 for a pair of shoes. They could get cheaper business rates than the customers, but they don't bother to. You aren't worth it to them.

Do yourself a favor and avoid buying from them.

Update: The response to this review is to refer to their return policy and claim they are a "deals" website. It isn't a deal for me to have wasted $20. I will NEVER buy from you again. Good luck staying in business.

January 20, 2023
Unprompted review

Reply from 6PM

Hello TSB,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions

Our customer service team is always looking to help. I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us

With Regards,
6pm.com

Review of Rush My Passport


Rated 5 out of 5 stars

Worth it!

They make getting your new passport so much easier. They have the process set up step-by-step so you fill the application out properly, send in every single document required and pay the correct amount. They even include the pre-addressed Fed Ex mailer.

You can pay for various time lengths and get a shorter one if you need it. I got the 5 week one and it came right on time by Fed Ex.

Yes, you'll pay for this service but it's worth it!

December 1, 2022
Unprompted review

Reply from Rush My Passport

Thank you for the kind words, we're happy to have been of assistance!