Dhruvee Patel

Good morning, thank you for taking the time to leave a review.

It's great to hear you are happy with the service and support received from Jasmine in the Member Services team.

Molly, Blue Light Card

Thank you for sharing your thoughts about your experience with Oxbridge. We greatly appreciate your feedback and are delighted to learn that you found our online chat support to be both efficient and helpful.

Efficiency lies at the heart of our commitment to our students. We recognize the importance of your time and are dedicated to offering seamless and timely assistance through our online chat platform. Your positive experience with our efficient support further motivates us to uphold these standards and continue enhancing our services.

At Oxbridge, we firmly believe that maintaining efficiency is a cornerstone in keeping students motivated on their journey toward achieving their desired qualifications. When interactions are swift and effective, it fosters a sense of progress and achievement, empowering students to remain engaged and focused on their studies.

Your feedback serves as a valuable reminder of the impact our efforts can have on your educational pursuits. If you have any more questions or require assistance in the future, please don't hesitate to reach out via our online chat. We are committed to supporting you every step of the way as you work towards your goals.

Thank you once again for choosing Oxbridge. We are excited to continue being a part of your academic success story.

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Hi there Dhruvee,

We're very sorry to hear about a poor experience you had with a professional you found on Bark.

The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.

We do not claim to vet any companies who use our site. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.

This being said, we do take any reports made against professionals seriously, and we have removed the company you reported to us from our platform.

You may wish to consider taking this matter further with your local authority or Trading Standards.

We wish you all the best in resolving your issue.

Kind regards,

The Bark Team

Hi Dhruvee,

Thank you for the 5* review and kind comments towards Nathan! We would love to share your feedback with them, a separate email has been sent to you via the secure Trustpilot post-reply option. We would be grateful if you could please provide the necessary information, to help us locate your case.

Kind regards
Charlie Medforth
Quality Analyst