Jamie Smith

Always receive my goods in a timely manner after ordering and never had problems with the quality.

Booked and paid for parking at 6pm till 11.30pm, arrived and absolutely zero parking available. Searched for 30 mins and eventually had to leave and park elsewhere and funnily enough only paid 1/3rd of the price I was charged for the space I never got!

What began as a good experience in getting my new car has since left a sour taste.

The car was initially 2 weeks delayed, this has left me by a small amount out of pocket with insurance as I had already sorted coverage and only found out the day before the vehicle could not be delivered.

2 weeks later the car is delivered and the contract begins.

However this now causes an issue at the end of the lease as it will end 2 weeks after my insurance does leaving the car uninsured. The option from the dealership was to hand the car back two weeks early, however I will still be charged for those two weeks by the leasing company which is completely unfair. The options I give to the dealership keep being met with no.

I was told at the initial delay anything would be sorted and we are now approx 3 months later and I’ve yet to receive even the tiny refund of the insurance I paid for the first 2 weeks I didn’t receive the vehicle.

So what began as a good experience is now becoming very annoying and will impact my decision in using this company again.

Although the services offered are good, the extra payment calculator never seems to work for me and there is no chat function that I can see to speak to an advisor, instead I have to call an advisor which costs a fortune.

Love all the food. As for the free sugary ribena water I would have preferred something sugar free.

Thanks!