Anton Dogadaev

Absolutely terrible experience with Dina Försäkringar. I had home insurance with extended travel insurance, thinking I was covered in case something went wrong. Well, something did—I got sick just before my trip and had to miss two days of my vacation. When I filed a claim, they refused to cover it.

Their excuse? Since I was supposed to start the trip in my private car, but I got sick before actually getting in the car, they claimed I never "officially started" the trip. Apparently, if my car had broken down, they would have covered it—but not me, the person actually traveling!

This is beyond ridiculous. The whole point of travel insurance is to cover unexpected events, but instead, they twisted their own rules to avoid paying. Their customer service was dismissive and unhelpful, basically telling me, “Too bad.”

Stay far away from this company unless you enjoy paying for a policy that won’t protect you when you actually need it.

Due to amount of negative reviews here, I would like to offer some advice to skistart:
1) Don't deliver ski boots before you know that you can deliver the actual skis. In case you need to replace skis with a different brand, customer might want to choose different ski boots. It also simplifies cancellations.
2) If order needs modifications (e.g. you don't have the right set of skis in stock), prioritize this case. Currently, you give a customer 1 single choice, where the other alternative is initiating a long email conversation with the support team. It causes nothing but frustration on the customer's side and overloads your email support team, because frustrated customers tend to write lots of long and angry emails. Instead, call this customer or at least handle this case over whatsapp.
3) Inform your customer during checkout that a ski order might be subject to modifications in case you don't have skis with correct stiffness in stock.

I have ordered 2 sets of xc skis from skistart.com in the end of November. As it was the case for many others here, ski boots arrived after a couple of days, but there was silence about skis for 2 weeks. Then I received an email informing me that skistart wanted to replace 1 set of skis with another brand. The only alternative to this offer was starting a long email conversation with their customer support using the web form on their website. I didn't want to accept this deal and was mentally prepared for several weeks waiting time (again, as many other negative reviewers here).
Fortunately, I managed to get a phone conversation with a skistart employee after a couple of days. I would like to say that the case was handled extremely professionally over the phone in a very friendly manner. We quickly found another set of skis and my order was sent out on the same day.

At the current moment, it really seems to me that skistart is a great web ski shop. However, they are extremely understaffed during high seasons.

Btw, below is a message from their support which explains why they sometimes offer replacing "in stock" skis with another brand:
"The manufacturers' weight recommendations are often not correct and a medium can be harder than a stiff, e.g. with skis, it is impossible to know before you arrive at an order and measure the skis in the Ski Profiler according to the skier's weight and riding ability, whether there are suitable skis or not."

Upd: After opening an account, SevenDay actually sends you a welcome letter with a prepaid envelope which can be used to connect a withdrawal account.
The customer service seems to be very professional and nice. Therefore, I decided to update my review to 5 stars. However, it would still be nice to have an online tool for setting up a withdrawal account.

Original: In order to connect a withdrawal account to savings account at SevenDay, one needs to send them a letter by regular post. No thanks!

Great customer service!
My glasses arrived with scratched lenses, which was kind of disappointing, but the customer service did such a great job and replaced them so quickly that I decided not to lower your score here.

Quick delivery and excellent service.
Keep it up!

As many others here, I made a mistake of using kiwi.com and my flights were cancelled due to Covid-19. After more than 8 months my tickets have not been refunded.

1) Support is non-existent, simply responds that they are sorry.
2) Kiwi doesn't want to refund their so-called "brokerage fee", which in my case is ~130 euros. Apparently, Kiwi thinks that the client should be held responsible for this pandemic.

Kiwi.com is cheating its customers and deserves a class action lawsuit.

To any readers, who are considering doing business with Kiwi.com:
- Save yourself some time and nerves, stay away from these scammers!