Scott

I wanted to move a music release over to CD Baby from TuneCore but was met with some difficulties with CD Baby's system. When trying to contact them to get it figured out, I was confronted with Babybot (or Ada), the AI chatbot they're using now for "customer service". After it proved absolutely useless I then proceeded to try e-mail support - and was met by Babybot/Ada again.

After telling it specifically that I wanted to speak to a human, it replied that it had forwarded me for human support - which never came. Awful system, awful support, awful AI chatbot.

I had heard this service was once amongst the pinnacle of music distribution, but after being bought out by Downtown Music it appears to be a shadow of it's former self. In the end I decided to stick with TuneCore as while they do cost a bit more they have actual, helpful customer service.

I purchased an item from a seller using Billgang's platform and never received it, despite maintaining communication with the seller over at least a couple of weeks and requesting a refund. I submitted a negative review stating the trouble I had and that neither the item or a refund were received. There was no identifying information or anything untoward in said review and only the facts were stated.

The review was removed, and I have no idea why.

This seller on Billgang has a pristine, untouched 5-star rating over hundreds of reviews. I believe this is fraudulent and Billgang is facilitating it by allowing the seller to remove reviews that are negative (yet truthful) to maintain a false sense of security on their store.

After contacting Billgang on their online webchat about this situation, they never replied to either the webchat or e-mail address I supplied.

Avoid.

RTX 5090 Founder's Edition and new PSU to use with it arrived the very next day. Well packaged. Excellent job Scan :)

Pretty easy to see why eBay's not bothered to reply to a single negative review here on TrustPilot - the customer support is absolutely shocking and they'd never get to the end!

I set my personal account of over 13 years to a business account but realised after setup and the extra things that eBay foisted on me that it wasn't for me. This was entirely my mistake and I hold my hands up. I contacted eBay within the hour after doing so to try and revert my account back and completely halted all account activity.

What followed was three weeks of absolute confusion where not one customer service agent told me the same thing. One told me it was possible but it would take months, the other said it would take weeks, one said it wasn't possible at all. All of these answers and everything in-between were thrown at me.

I was promised callbacks on the issue but they never came - I always had to do the chasing. I had appeals open but every time I got in touch after yet another failed promised callback they would never be mentioned and i'd be dragged down the same hole again and again. Not a single person there knew their a*** from their elbow.

I've had enough now, so i've started the account closure process. Shame for a 13+ year old account to bite the dust but i'm tired of this company passing the buck and giving me the runaround. All I wanted was a straight answer but this company just straight up didn't want to give it and was happy to trap me in a never-ending loop of incompetent customer service.

On the 5th August 2022 I purchased a laptop from LaptopsDirect for my Mum, who needed a decent but more budget-priced machine for her day-to-day. The laptop was refurbished but a good price, so I went ahead with the purchase of the laptop as well as an extension of the warranty to 12 months.

Shortly after the purchase a man from LaptopsDirect called us. He confirmed the purchase but also told us about monthly cover they were offering instead of the one-off extended warranty. £2.99 a month and it would cover the laptop against most things, including accidental damage! "You could drop the laptop on the floor and the screen would break, and you would be covered" were his words. Mum thought this was a good deal so she went ahead and signed up to the monthly cover, while the extended warranty was cancelled.

The laptop arrived and it looked basically new. We were impressed. Worked fine too! With the monthly cover protecting us, we were extremely happy with our purchase. That is, until around 11 months in when the laptop's charger stopped working.

Figuring it was a pretty small thing, we called LaptopsDirect to get some help under our monthly cover. Imagine our surprise when the person on the phone told us that the cover didn't actually cover accidental damage (the salesman lied), but we actually didn't have any cover *at all* and that we had actually called up to cancel it months prior. That's funny.. so what were we paying all this time for? It was coming out every month from my Mum's bank account. They were taking money and offering us nothing in return and would have continued doing so for as long as they could had we not queried it.

Needless to say we absolutely did not cancel our cover but LaptopsDirect were insistent we had. We had no leg to stand on, but luckily under a bit of pressure (and several phone calls) LaptopsDirect refunded all of the payments we made on it. This did not resolve the original issue however, and while we were able to rectify it in the short term ourselves the charging port itself now seems to have a fault, and we're facing a potentially costly visit to a third-party repair shop (which Mary at LaptopsDirect actually suggested, after basically washing her hands of us).

If we had stuck with the extended warranty I originally purchased, we would be fine. If LaptopsDirect hadn't cancelled our cover themselves and lied through their teeth, we would be fine.

Moral of the story? Don't take their £2.99 a month uCover deal if they offer it. Just buy the extended warranty outright, or cover your device via a reputable insurer instead (preferably the latter). Don't make the same mistake we did.

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EDIT: Ironically, upon contacting Acer (the manufacturer of the laptop) it confirmed to us today that the charging issue is actually a common fault with our model (and one other). So on top of everything else LaptopsDirect have sold us a laptop with a confirmed issue and won't help rectify it!

EDIT 2: Provided the requested information in this review's reply but they never did get back to me. I rest my case :)

I've had a Very account in the past and was always up to date on payments and never had any issues. I found their buy now pay later deal to be pretty handy if I needed a higher price item and had done so in the past several times.

However, they closed my account for inactivity some time ago and just plain don't seem to want me back. There was an item I was looking for that Very offered a decent deal on, so I signed up once again, went through the whole rigmarole and submitted the order. I had to check the account later to find that not only had they declined the order, they had completely removed all of my credit. I wouldn't have even known had I not checked because they didn't deem it worth even an automated e-mail.

Unfortunately on top of that getting information from them is like getting blood from a stone. I'd sure love to know what I apparently did to deserve such treatment aside from daring to not shop with them for a period of time but they don't seem to want to tell me.

Never had any issues with Scan - excellent company. I've purchased a bunch of things from them in the past but decided to share my experience with their RMA process. TLDR: it's good.

Picked up an RTX 4080 from Scan, who had the best prices for the model I wanted with next day delivery. It arrived the next day and was packaged well. All seemed good but it slowly became apparent that the GPU had issues with crashes when playing demanding games that use the raytracing or tensor cores, so I contacted Scan, who quickly approved an RMA and sent me a label to send it back to them free of charge.

The card was checked quickly, but no issues were picked up on the first test. Instead of thinking it was just my stupidity and sending it back without a word though they gave me the choice of receiving it back free of charge or having them take another look while it was with them. I chose the latter and gave them a detailed account of how to recreate the issues I faced.

The technician went back with these directions and was able to replicate the fault using the games that I had mentioned. A replacement was immediately approved on Friday and arrived the next day, even though I had received an email saying that it was too late for it to be sent out that day and it would be sent out on Monday.

That is service, and that is why Scan is my go-to PC parts supplier. Thanks Scan.

Absolutely no problems with the service so far. Installation was handled quickly and professionally by Ryan, who did a fantastic job. Speeds are great, things just feel snappier to load vs. Virgin Media and the latency is definitely lower. Upload speed is excellent with over 20 times the speed of what we had on VM. Also very easy to connect and use our own router (I recommend doing this if you have a lot of devices that need ethernet connections, as the eero 6 provides one port).

Very pleased.

Great prices but if you need help the support team leaves something to be desired.

I wanted a copy of The Quarry Deluxe Edition but couldn't purchase it on my account (which has numerous purchases, including more expensive than this) due to website payment errors. It advised me to disable VPN, adblockers, etc - none of which I had. I tried with two browsers and four payment methods.

I contacted the support team and received a reply: try it on another ISP or my phone on mobile data. I tried this to no avail. I advised them of this, and after two days got the exact same reply as the first email.

I eventually managed to buy it after creating a new account, using my usual ISP, computer and payment method.

The site offers some fantastic deals but if you need help their support lets them down, which is a shame as i've never had an issue otherwise.