Brenda Ayala

I am writing this review to help others avoid the nightmare I have had to endure with Man Crates. I have already been in contact with two managers, Tiffany & Meghan. They have tried to make it right, but each "resolution" comes with more mistakes. They say "100% satisfaction guaranteed", but at what cost and how many attempts before they do get it right? Man Crates prides itself on the fun in just opening its boxes, but I now equate a Man Crates box with disappointment because it's never correct; even when that said box is to make up for a previous mistake. This has been a nightmare for 8 months now.

It all began because I was interested in the Shawarma-nator Grill for my husband when it first came out in the fall of 2021. In November 2021 I decided to order it as a Christmas gift, but I waited too long and it was sold out, no ones fault but my own. Then in April 2022 I got an email notifying me that it was back in stock (it wasn't). I reached out to customer service to see why I got the notification when it had not in fact returned. I got told conflicting information from the same person, it was extremely frustrating. First, it was never back in stock, then they said it did arrive but the warehouse jumped the gun in saying it was back in stock, then they said it won't be returning at all, and finally that it will take two weeks to return. All these explanations were a lie and when I called her out on it I got transferred to a manager who apologized profusely, said she would be retraining the agent, offered a discount code and assured me when it does return that I'd be the first to know. Great!

So finally, it actually returned in June. I was fed up with Man Crates, but I knew how bad my husband wanted this grill so I sent him the link with the discount code they provided. He order the grill and was so excited to receive it. Because it was around the time for Father's Day it was supposed to arrive with a Jerky box. Well, the grill arrived on time but no jerky box. Then, another great disappointment, the grill arrived with both missing parts and was not designed as what is pictured on the Man Crates website or in the manual it came with. I wish I could attach photos so you all can see what I am talking about as the grill was obviously different.

At this point, it had been 7 months of back and forth with Man Crates. The grill was not what we ordered; it felt and continues to feel like a sick joke. Who were they trying to fool with the false advertising? The grill vaguely resembled what they had represented on their website. I reached out to customer service and again, they tried to make it right, but the execution is always lacking. Tiffany promised another jerky box since we never received the first one. They said they were sending me the parts that were missing. I received random pieces of metal, no jerky and no matching manual for the grill. The manual I received was for the grill I actually purchased and pictured on their website. They informed me that my grill will not look like the grill advertised on their website because they are using a different vendor now. So they admitted to their false advertising. They said they were going to update their website with new photos, but that doesn't change the fact that I was already sold a false image as were many others. They sent a replacement grill that arrived last week with parts still missing! This grill looks like a welding class project where someone macgyvered some junk together and is trying to pass it off. It is a straight knock-off of what was originally advertised and should not cost the same as it is way lower quality in design and functionality.

I know the customer service people are trying, but their warehouse or whoever is in charge of production is fumbling it for them. All they have done is waste our time, offer jerky that doesn't arrive, and a 30% discount code. They refunded me because what they did was illegal and I hope more people come forward about this grill. They continue trying to make it right even after the refund because they know what a major mistake they have made. We will never get the grill we actually ordered. I wish Man Crates would have been transparent from the get-go. Just tell us you have a new vendor and it won't be the same, then replace the photos on the website to reflect that change. Don't have people purchase an item and then send a knockoff. They have updated the item's photos on their website just recently, I want to say a week ago because I kept checking to see how many other people might fall into the same trap my husband and I did. I'm not sure if they would have updated their website if not for me bringing it to their attention.

So much for 100% satisfaction guaranteed. I'm not sure what will make this right anymore. 8 months and nothing but random metal and a FedEx tracking number for jerky to show for it.

I have delayed my orders recently due to their ridiculous prices that keep rising and because I had an awful experience with their prenatal. I have been a member for over a year and participated in gaining points for discounts, which do not help to be honest it is still expensive. Whenever I need to speak to someone at Care/of there is no way besides sending an email or text and they will supposedly get back to you in 1-2 days. My issue is they charged me even after I postponed my box and I am trying to cancel and get a refund but there is no way to reach anyone in a timely manner. I fear they will ship the box I did not approve and then hold my money hostage until I ship it back, which will take weeks it seems since this unauthorized order is set to be delivered in two weeks. I just wish they were like other companies that you can call and get this resolved in 10 mins. I plan to cancel my membership altogether now due to their lack of customer service. It's funny, they are called Care/of yet no one is ever available to help take care of your needs.

Lowe's continues to make the same mistake over and over again And that is the definition of insanity; which is exactly how my husband and I are feeling right now. It all began last week when we moved into our new apartment. We purchased paint from Lowe's in Pico Rivera, CA for our living room. We did not have enough with just one can so we went back for another. We took with us the lid of the paint can which had the paint name, code, and the actual paint on it. The gentleman we flagged down was busy speaking to a female coworker and it was obvious the conversation was not work related. He told us to give him 5 mins and he would have it prepared. My husband and I continued with our shopping, returned to pick up our paint and headed home. We finished painting that night and made touch ups on the walls we had finished before. The next morning was a nightmare; our walls were all patchy! He had given us a semi-gloss finish opposed to the flat that the original paint was! All that work, all that time, gone. My husband and I took days off of work to get our home situated and turned out we got nothing done. My husband returned to Lowe's explained to the manager that we needed two cans refunded due to the touch ups we had made and now have to redo it all and He said "well didn't you check the paint before using it?" The gloss finish is not noticeable until it dries and we provided multiple ways for the employee to give us the right paint! How was the manager trying to blame us? Where is the accountability? We ended up getting a new can this time we took the correct paint can in its entirety not just the lid to alleviate any mistakes, but that did not help. We painted one wall and realized it was the wrong color it did not match the other gray we had once dried. I cried so much due to frustration, I feel defeated. Again, time, money, vacation days taken from work all lost! How is it possible that they keep getting the paint wrong when they have it right in front of them to match it or actually use the code on the lid? It's insane! I can no longer take days off from work and what was suppose to be a weekend project has now consumed us for an entire week. We have yet to complete our living room. We cannot move in our belongings since none of the painting is complete. I seriously do not understand! This is the worst painting experience of my life. My husband and I are owed money, time, and labor for the multiple trips, the multiple times we had to paint and still aren't done, and the multiple days off we had to take. Someone needs to be held accountable.

I have been a HelloFresh member for about 6 months now and honestly enjoyed it. I have refereed them to so many people and I know HelloFresh has 6 new customers because of me. I live in a apartment complex above a medical clinic and never get my mail sent here due to past issues, especially packages. I have been getting my boxes sent to my in-law's home. My father-in-law got so curious and wanted to try it out for himself. Within each box I get discounted codes and as of late they have all been for a free box for a new customer, which is perfect because this code got my father-in-law to actually try them out. When making his account and applying the discount code I kept getting an error message so I decided to called HelloFresh. I was informed that the system wouldn't allow the use of the code because the box would be sent to the same address even if its for different people in different homes. I understood, but explained our situation, which honestly, I do not find unique; I am sure it is a very common issue. The person helping me said they'll see what they can do to help, GREAT! Once she returned she said "the delivery team said no we cannot do that". OKay? So the delivery team decides what discount codes can and can't be applied? I asked to speak to a manager and this is when everything went completely south! THE MANAGER INSINUATED THAT I WAS TRYING TO STEAL FREE FOOD! She was so rude, so condescending, from the start! I told her I understand the system not allowing it because obviously there are people out there who abuse discount codes, but I called to explain the situation and to get my father-in-law a subscription. She said "Well you messed it up for him". She laughed when I explained he's an old stubborn man who is scared to apply for a subscription and seeing that we got a discount for him to try it he was finally on board! I am disgusted with the service I have received this morning, so much so I have contacted the 6 people HelloFresh gained from me and told them to cancel their subscriptions; we'll try another food delivery service. My father-in-law is such a respected man that they all agreed and my husband and I will be canceling as well. HOW DARE HELLOFRESH HAVE A MANAGER ACCUSE ITS CUSTOMERS OF TRYING TO STEAL WHEN THEY ARE THE ONES WHO PROVIDED THE DISCOUNT CODE!!! SHAME ON HELLOFRESH! YOU HAVE LOST 8 CUSTOMERS!

UPDATE:
I have received an automated response or a copy and paste response from HelloFresh and thats another testament to the lack of respect they have for their customers. STILL NO APOLOGY OR ACCOUNTABILITY! Even on this site they say they responded elsewhere and please go check there for further assistance. AGAIN, SHAME ON YOU HELLOFRESH. YOU HAVE ONLY MADE ME MORE ANGRY WITH YOUR LACK OF A REAL RESPONSE!!!