I am writing this review to help others avoid the nightmare I have had to endure with Man Crates. I have already been in contact with two managers, Tiffany & Meghan. They have tried to make it right, but each "resolution" comes with more mistakes. They say "100% satisfaction guaranteed", but at what cost and how many attempts before they do get it right? Man Crates prides itself on the fun in just opening its boxes, but I now equate a Man Crates box with disappointment because it's never correct; even when that said box is to make up for a previous mistake. This has been a nightmare for 8 months now.

It all began because I was interested in the Shawarma-nator Grill for my husband when it first came out in the fall of 2021. In November 2021 I decided to order it as a Christmas gift, but I waited too long and it was sold out, no ones fault but my own. Then in April 2022 I got an email notifying me that it was back in stock (it wasn't). I reached out to customer service to see why I got the notification when it had not in fact returned. I got told conflicting information from the same person, it was extremely frustrating. First, it was never back in stock, then they said it did arrive but the warehouse jumped the gun in saying it was back in stock, then they said it won't be returning at all, and finally that it will take two weeks to return. All these explanations were a lie and when I called her out on it I got transferred to a manager who apologized profusely, said she would be retraining the agent, offered a discount code and assured me when it does return that I'd be the first to know. Great!

So finally, it actually returned in June. I was fed up with Man Crates, but I knew how bad my husband wanted this grill so I sent him the link with the discount code they provided. He order the grill and was so excited to receive it. Because it was around the time for Father's Day it was supposed to arrive with a Jerky box. Well, the grill arrived on time but no jerky box. Then, another great disappointment, the grill arrived with both missing parts and was not designed as what is pictured on the Man Crates website or in the manual it came with. I wish I could attach photos so you all can see what I am talking about as the grill was obviously different.

At this point, it had been 7 months of back and forth with Man Crates. The grill was not what we ordered; it felt and continues to feel like a sick joke. Who were they trying to fool with the false advertising? The grill vaguely resembled what they had represented on their website. I reached out to customer service and again, they tried to make it right, but the execution is always lacking. Tiffany promised another jerky box since we never received the first one. They said they were sending me the parts that were missing. I received random pieces of metal, no jerky and no matching manual for the grill. The manual I received was for the grill I actually purchased and pictured on their website. They informed me that my grill will not look like the grill advertised on their website because they are using a different vendor now. So they admitted to their false advertising. They said they were going to update their website with new photos, but that doesn't change the fact that I was already sold a false image as were many others. They sent a replacement grill that arrived last week with parts still missing! This grill looks like a welding class project where someone macgyvered some junk together and is trying to pass it off. It is a straight knock-off of what was originally advertised and should not cost the same as it is way lower quality in design and functionality.

I know the customer service people are trying, but their warehouse or whoever is in charge of production is fumbling it for them. All they have done is waste our time, offer jerky that doesn't arrive, and a 30% discount code. They refunded me because what they did was illegal and I hope more people come forward about this grill. They continue trying to make it right even after the refund because they know what a major mistake they have made. We will never get the grill we actually ordered. I wish Man Crates would have been transparent from the get-go. Just tell us you have a new vendor and it won't be the same, then replace the photos on the website to reflect that change. Don't have people purchase an item and then send a knockoff. They have updated the item's photos on their website just recently, I want to say a week ago because I kept checking to see how many other people might fall into the same trap my husband and I did. I'm not sure if they would have updated their website if not for me bringing it to their attention.

So much for 100% satisfaction guaranteed. I'm not sure what will make this right anymore. 8 months and nothing but random metal and a FedEx tracking number for jerky to show for it.