Very unreliable company
Very unreliable company. Bought refurbished Dell Alienware Area 51 from them via Ebay. Immediately after turning it on, display started to flicker. Wanted to return the item, but they tried to convince me its easily fixable. Flickering stppped after restart and occurred only once per week. But after one month it started flickering again and never stppped. Tried to connect laptop to TV via HDMI port only to find out its not working at all! Brought laptop to professionals and they were amazed how "bowels" of this laptop looked like. Missing screws, damaged chips and so on. So before you buy anything from these guys, think twice! Definitely not worth your money.
Reply from FYL Direct Refurbished Dell Laptops & Desktop PCs
Thank you for the review, obviously this doesn't reflect the full case here. There is always more to it than the review. We are an extremely reliable company, very professional in our field. Our engineers have over 30 year experience and our knowledge in my opinion is at the highest level. Not only do we sell Dell laptops through various channels , we do repairs for many IT / Computer companies.
This review represents 0.01% of what other customers say. WE have over 4000 reviews on EBay and a 99.9% rating. The only negative is from this customer.
As a company , we try our very best to help customers when things go wrong. Laptops and electronic equipment do fail from time to time or have issues. If we are given the chance to rectify / replace or refund then you will realise what an excellent company we are.
We don't respond to insults, and aggressive behaviour.
