MF

Mrs Felicity Burton

United Kingdom

Reviews

Review of daals

Rated 1 out of 5 stars

Terrible terrible terrible

Terrible terrible terrible! Wrong item was received, over a week of daily emails, photo evidence sent and numerous calls I still do not have refund or replacement

April 30, 2024

Reply from daals

Dear Mrs Felicity Burton,

Thank you for taking the time to provide us with your feedback.

I am sorry to hear that there is an issue with the order.

Rest assured, this is being dealt with as we speak and we will contact you to advise the next steps as a matter of urgency.

Once again I do apologise for the inconvenience caused.

Kind regards,

Alan

Review of Cocopup London

Review of Napo Pet Insurance

Rated 5 out of 5 stars

Peace of mind being able to talk to a…

Peace of mind being able to talk to a vet at short notice. Vet was great, very helpful, I didn’t feel rushed at all 😊

September 10, 2023

Reply from Napo Pet Insurance

Hi Felicity,

Thank you for your lovely review. The FirstVet service really is amazing, isn’t it! We’re so glad it gave you peace of mind, and we hope Betty is feeling better. Give them a fuss from us. 💙

All the best,
The Napo Team.

Review of Surfdome.com

Review of Surfdome.com

Rated 1 out of 5 stars

What a joke

What a joke! I spent over £100, I tried to return the following day after arrival, not able to get in touch with Surfdome, getting brand alley page coming up when I Google saying they’ve taken over but won’t be able to refund goods! 😡

November 4, 2022

Reply from Surfdome.com

Hi Felicity,

Thank you for your review. We are sorry to hear of the issue with your return. I have advised a colleague to reach out to you with information on how to claim your refund for your return.

We apologise for any inconvenience caused.

Alex - Customer Experience, Surfdome.

Review of LovefromMarnie

Review of Extreme Pie

Rated 1 out of 5 stars

Wrong size sent and I have to arrange…

Wrong size sent and I have to arrange return to post office myself which I don’t know how I’ll manage as work full time :(

May 22, 2019
Unprompted review

Reply from Extreme Pie

Hello,

Thank you for your feedback sorry the wrong size was sent out.

I can see you have been in contact with one of my colleagues now, they will contact you shortly to try and resolve this situation.

Again my apologies for the inconvenience caused.

Laure - Customer Experience, Extreme Pie