AW

Ashleigh Williams

United Kingdom

Reviews

Review of SEVENSTORE


Rated 5 out of 5 stars

10/10

First time buying from this retailer and I can say it was an absolute pleasure, package literally came the next day even though it was standard delivery order was shipped the same day and I was kept update during the whole process plus I received a nice discount will certainly shop again . Sooo impressed

August 28, 2025
Unprompted review

Reply from SEVENSTORE

Hiya Ashleigh,

Thank you so much for your amazing review! We're absolutely delighted to hear your first experience shopping with us was such a pleasure.

We look forward to seeing you again soon.

Take care,

Soph

Review of Sky Protect Device Insurance


Rated 1 out of 5 stars

Avoid

Absolutely disgusting company I would never want to use them again horrible. Complaints department is a joke

August 28, 2025
Unprompted review

Review of Sportsdirect.com


Rated 1 out of 5 stars

Rubbish

Rubbish company and it’s soo hard to get through to their customers service they don’t even give refunds and now my store credit vouchers is showing as invalid even though I have used it and it has an two year expiry date

April 2, 2025
Unprompted review

Reply from Sportsdirect.com

Good evening Ashleigh,


Thanks for taking the time to give us some feedback.


We’re sorry to hear that you are experiencing issues with your credit note. 
This was really disappointing to hear, and we’d love the opportunity to discuss
this further.


We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.


We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Sports
Direct.


Kind regards,
Faith
Sports Direct Customer Service

Review of Kiyo Beauty


Rated 5 out of 5 stars

The best

I found this website from searching for a product on google and can say it’s the best thing ever. Such a fantastic company, my packages always arrive well packed to avoid any spillage not to mention they also arrive at the speed of light, I have so many hair shops on my door step but I’ll be more than willing to shop here cause the customer service is unmatch. Kiyo beauty keep doing what your doing because it’s fantastic!!!

March 25, 2025
Unprompted review

Reply from Kiyo Beauty

Hi Ashleigh,
Thank you so much for the kind words! We're so happy to hear you’ve had such a great experience with us. We really do our best to get your orders to you safely and super fast, so it’s amazing to hear it’s working! Thanks for supporting us – we seriously appreciate it and can’t wait to keep bringing you the best service!

Review of BEAUTY BAY


Rated 5 out of 5 stars

Fantastic

Brilliant company my order came so quick really please with the service

March 25, 2025

Reply from BEAUTY BAY

Hi Ashleigh
Thank you for your positive review today.
We are delighted to hear that you were pleased with the speed of our service.
We strive to provide a positive experience for all our customers, so great to hear this is what we've achieved with your Haul :)
Come back real soon.
Kind Regards, BB CS

Review of Domestic & General - UK


Rated 1 out of 5 stars

The worst company in the UK!!

This is one of the worst companies in the UK possibly the world, I haven’t had a working appliance since early February, I’ve had 4 engineers come out to try and fix my tumbler dryer and non of them have been able to do so. I’ve opened up several complaint and promised multiple case handler will get in touch with me none of them have. My dryer is literally a hazard to me and my family letting out a burnt plastic smell aswell as not drying my clothes. D&G need shutting down their customer service is diabolical, company is ran by idiots.

March 17, 2025
Unprompted review

Reply from Domestic & General - UK

Hi Ashleigh,

Thanks for taking the time to complete a review, we do appreciate it.

We are sorry to read that your wait has been longer than usual for the repairs to your tumble dryer to be concluded. We are unsure as to why this has not been resolved fully for you yet, it is most unusual. As this matter is ongoing please do reach out to us directly as per our request below.

Please contact us on email at hello@domesticandgeneral.com.
Please ensure you add your full name, address and plan number to this email.

Thank you,

Tracy
D&G Team

Review of Character.com


Rated 5 out of 5 stars

Amazing

Really happy with my order literally came the next day. The quality of my items was 10/10 will shop with them again

March 10, 2025

Reply from Character.com

Thank you for your review, we really appreciate this lovely feedback and the recommendation to others :))

Kind regards

Allison

Review of Domestic & General - UK


Rated 1 out of 5 stars

Rubbish company

Vile company avoid like the plague if you can they are good aslong as you don’t make a complaint I’ve been chasing a claim for over two weeks now. Case handler has promised to give me a call every other day but hasn’t. Their customer advisors are useless may aswell be speaking to a brick !!!

February 12, 2025
Unprompted review

Reply from Domestic & General - UK

Hi Ashleigh,

Thank you for taking the time to share your review, we value your feedback.

I'm sorry you are awaiting the outcome of your complaint, can you please contact us so we can look into this for you?

We can be contacted on either of the links below:-

https://www.facebook.com/DandGUK
http://www.X.com/DandG_UK

Thank you,

Louise,
D&G Team.

Review of LOOKFANTASTIC


Rated 5 out of 5 stars

The best company

Brilliant company I love shopping with look fantastic order always arrive quicker than expected.

December 15, 2024

Reply from LOOKFANTASTIC

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Review of Gadcet.co.uk

Review of BEAUTY BAY

Review of Made By Mitchell


Rated 1 out of 5 stars

Awful

Disgusting brought two items from the TikTok shop only one item arrived and they are taking days to rectify and give me and update will not be shopping with them again or use TikTok

June 25, 2024
Unprompted review

Review of Shop Tiktok


Rated 1 out of 5 stars

Disgusting

Awful company order an item which I never received and they are taking days to give me and update will go elsewhere to shop in the future

June 25, 2024
Unprompted review

Review of boohooMAN


Rated 1 out of 5 stars

Disgusting experience

Horrible company boohooMAN sent me the wrong item and now want to charge me to return the item absolutely disgusting won’t be shopping with the garbage of a company. How is it my fault that your warehouse staff are completely useless!!! Avoiding boohooMAN like the plague

May 24, 2024
Unprompted review

Reply from boohooMAN

Hello Ashleigh,

Thank you for taking the time to leave us your review. I am sorry to hear you have received the wrong item, this is not the experience we want for you when shopping with us.

Should you find yourself in this situation, we do ask that you reach out to our Customer Service team to make them aware so we can ensure the warehouse are aware and can prevent this from happening again and also to ensure you receive a free of charge return. You will see this in our T&C's online also.

If you can please reach out to our team, and send them a clear photo of the item you have received in error along with details of the item you were expecting to receive, they will get this resolved for you.

Thank you
Aimee

Review of JD Sports


Rated 5 out of 5 stars

Brilliant customer service

Absolutely brilliant the item I wanted wasn’t in store so the staff ordered it online for me, I was told that it would be 2-3 working days but it literally came the next day and it was a Saturday too. Delivery was free & I was delighted with my product. Great customer service

April 19, 2024

Reply from JD Sports

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
JD Customer Care Team

Review of Bargainmax.co.uk


Rated 1 out of 5 stars

Avoid if you can !!!

Awful company will never shop from them again I have a missing item told them and they confirmed I will be getting a refund haven’t heard from anyone in over fours day. Sent multiple emails and nothing

April 5, 2024
Unprompted review

Reply from Bargainmax.co.uk

Hi Ashleigh

Thanks for your review.

Really sorry to hear this, please email support@bargainmax.co.uk and attach your order number, so we can look into this for you.

Please refrain from sending multiple contact as this will delay our response to you.

Kind Regards
BargainMax

Review of OFFICE


Rated 1 out of 5 stars

Absolutely disgusting

After reading the review I completely agree Yodel have basically stolen my daughter birthday present and office has told me I have to wait 72hrs for a investigation to get answers which is insane my daughter birthday is tomorrow so now I have to spend more money and purchase from elsewhere. Won’t ever shop with them again as this is disgusting and rubbish customer service. Yodel have failed to leave any photographic evidence stating that they have been to my property haven’t even left a card. Why do companies keep using the awful couriers. Something needs to be done ASAP

April 2, 2024
Unprompted review

Reply from OFFICE

Hi Ashleigh

Thanks for your review.

Really sorry to hear this, please email officetrustpilot@office.co.uk so we can look into this for you.

Thanks

OFFICE

Review of LOOKFANTASTIC


Rated 5 out of 5 stars

Once again 5stars

Honestly I can’t express how superb the customer service at LF is, I placed an order yesterday and was given an upgrade to next day delivery for free. I got a email to say my order will arrive by 02/04 now this morning I’ve got another email to say my order is out for delivery this morning even though it’s a bank holiday weekend absolutely fantastic brilliant company !!!

March 30, 2024
Unprompted review

Reply from LOOKFANTASTIC

Hello

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Kayleigh

Review of LOOKFANTASTIC


Rated 5 out of 5 stars

One of the best!!!

Fantastic retailer with an outstanding customer service, had a small issue with my order and was fixed immediately. LF is always my go to website for hair & beauty products did I mention the delivery service is AMAZING!!!

February 23, 2024
Unprompted review

Reply from LOOKFANTASTIC

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Review of Justmylook


Rated 1 out of 5 stars

Nightmare !!!

Yet again I order two packs of 4 Aveeno baby wipes for £5.47 totalling to £10.94. My order just arrived via Royal Mail and I’ve only received two individual packs when I should have got two packs of 4 totally to 8 individual wipes. I’m so disappointed in just my look as this is the second time this has happened. If you can’t fulfil order or don’t have the stock why are you not communicating with your customers before the order arrives . This has put me off them and I certainly won’t be shopping with you again. Somebody needs to contact me about immediately in response to my refund.

November 26, 2023
Unprompted review

Reply from Justmylook

Hello,

Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and arranged for the missing item to be dispatched. Sincere apologies for the inconvenience caused.

Justmylook x