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Kiyo Beauty Reviews 4,100

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the wide selection of products, including those suited to curly, coily, and kinky hair, with both budget and high-end options available. Consumers appreciate the competitive prices, occasional promotions, and the benefits of the point system. People highlight the quality and authenticity of the products, noting that they are carefully packed to prevent damage during shipping. Consumers consistently praise the fast and efficient delivery service. Many customers have had positive experiences with the customer service team, noting their prompt and helpful responses to inquiries and issues. Reviewers also appreciate the user-friendly website and the ease of ordering.

Based on these reviews

Rated 5 out of 5 stars
Verified

Great choice of products. Products are fresh and in good condition. Easy ordering and delivery. Excellent detailed product information. Will be using KIYO BEAUTY for all my hair products going forwar... See more

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Rated 5 out of 5 stars
Verified

I did my first purchase and for sure I'll repeat. The experience we great, quick delivery and great products. The selection of products was great and now that I realised they also have skincare I'll... See more

Company replied

Rated 5 out of 5 stars
Verified

I have a few favourite brands and Kiyo Beauty has definitely become one. Delivery is always quick and the packaging is perfect. I've placed several orders and they always arrive in fabulous conditio... See more

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Rated 5 out of 5 stars

Lovely customer service and fast shipping. There was a brief mixup after I placed the order where the specific items I ordered weren't shown in the confirmation email- I'm guessing the code just s... See more

Company replied

Rated 5 out of 5 stars
Verified

Product arrive fast and notified about every step . They contacted about an issue with my address and the customer service team was pheasant! I am very impressed and would recommend this company to an... See more

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Rated 5 out of 5 stars
Verified

How did I not know about you before?!? Absolutely fabulous selection of products and excellent customer service when I realised autofill had provided you with my previous address. Issue resolved swift... See more

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Rated 5 out of 5 stars
Verified

They offer a wide variety of products on their website, the delivery was quick, and the items were well packaged. The prices are fair, and I’ll definitely order again from this site.

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Rated 5 out of 5 stars
Verified

I had a great experience with my delivery! It arrived super quickly, and I got just what I wanted. I really appreciate that they have so many different providers to choose from—it's like being spoiled... See more

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Rated 5 out of 5 stars
Verified

I was really impressed with Kiyo Beauty. They have such a wide range of products for Afro hair and the prices are very reasonable compared to other retailers. My order arrived quickly and everything... See more

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Rated 5 out of 5 stars
Verified

I accidentally bought the wrong item so I messaged the company and luckily had a reassuring response within the hour saying that they were able to change it to the correct product. Order delivered wit... See more

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Rated 5 out of 5 stars
Verified

Been using Kiyo since lockdown and have literally grown inches on my 4c with the quality products they stock (these are the brands i swear by: Qhemet Biologics, Curls & Potions, Bounce Curl). Plus the... See more

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Rated 5 out of 5 stars
Verified

I wanted an amendment to my order and it was done swiftly with no problems. Difference credited within no time. Thank you Kiyo for a smooth transaction ☺️

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Rated 5 out of 5 stars
Verified

Kiyo Beauty is one of the best companies that stock an array of hair products for a majority of nationalities. There products are genuine and of great quality. I like that they take time to pack eac... See more

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Rated 5 out of 5 stars
Verified

Excellent service, and they stock products that are difficult to find i.e. Bounce Curl. I will definitely buy from them again.

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Rated 5 out of 5 stars
Verified

This was my first purchase with Kiyo Beauty. I could not have been happier with my shopping experience. The products I ordered are all fantastic & delivered well packaged & quickly. Can not fault... See more

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Rated 5 out of 5 stars

I found this website from searching for a product on google and can say it’s the best thing ever. Such a fantastic company, my packages always arrive well packed to avoid any spillage not to mention t... See more

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Rated 5 out of 5 stars
Verified

Very new to embracing my curly hair and stumbled across this site to buy the bouncecurl brush. Loved the product selections online. The website itself was cleanly designed and intuitive to navigate... See more

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Rated 5 out of 5 stars
Verified

I’m very cautious about ordering Beauty products online but I was unable to find what I was looking for anywhere else. Kiyo have a great selection and the products came really fast and well packaged.... See more

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Rated 5 out of 5 stars
Verified

I’ve ordered from Kiyo Beauty numerous times and i always receive the goods in good time. They are well stocked with various brands for Afro hair so there’s a lot of choice. The one time I had an issu... See more

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Rated 5 out of 5 stars
Verified

I hadn’t heard of Kiyo before but was delighted to see they stocked a brush that my daughters both wanted, at a very competitive price. After checking their reviews on Trustpilot I decided to order fr... See more

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Rated 5 out of 5 stars
Verified

Found this website while looking for some curly hair products. Glad I did! Great prices, free samples, fast delivery and packaged beautifully. Will be a returning customer. Highly recommend. Thank y... See more

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Rated 5 out of 5 stars
Verified

Easy website to use with a large variety of items to choose from. Fast, efficient service. My item was delivered on time and was well packaged to prevent damage. I would definitely order from Kiyo Bea... See more

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Rated 5 out of 5 stars
Verified

I ordered my Miche items from Italy and received the parcel very quickly The store can offer wide choise for hair routine Grateful for hair guide As I don't speak fluent English that's all I can sa... See more

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Rated 5 out of 5 stars
Verified

Absolutely fantastic range of products available, suited to curly, coily, kinky hair. Budget and high end options available, the occasional offers and promotions are good and I love the point system.... See more

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Rated 5 out of 5 stars

First, I was skeptical about ordering from you because I found some bugs in the webshop. For example, it was really hard to place an order for some items or pick two gifts, and the cart wasn't updatin... See more

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Rated 5 out of 5 stars
Verified

Awesome experience with Kiyo Beauty. I ordered two leave in conditioners and a curl cream, but unfortunately the conditioners were damaged on delivery. When I reached out to Kiyo Beauty they were more... See more

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Rated 5 out of 5 stars
Verified

It was good bussiness, timely delivery accurate order. Thats what everyone looks for on purchases its a 10/10 for me.

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Rated 5 out of 5 stars
Verified

Thank you for great customer services where you corrected my error, having my product available, being able to use my loyalty points and a safe delivery. Much appreciated.

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Rated 5 out of 5 stars
Verified

Easy to order online and processed super quick. Lots of great products to chose from. Will definitely order again and recommend.

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Rated 5 out of 5 stars
Verified

Fabulous supplier of all things curls. Only negative is the cost of international delivery, would order way more often if the delivery was cheaper, even if it meant waiting longer to receive the order... See more

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Rated 5 out of 5 stars
Verified

First time using kiyo beauty and I'm not disappointed at all! My order came quicker than I expected and the products I bought are 10/10

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Rated 5 out of 5 stars
Verified

Hi there, So my daughter in law had a list of hair products that she wanted for her birthday. I went onto your website and found all 3 items so ordered them. Checked prices with Amazon and yo... See more

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Rated 5 out of 5 stars
Verified

Fast delivery everting arrived in good condition. Will use again

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Rated 5 out of 5 stars
Verified

Satin pillowcase feels very luxurious and is very comfortable. The friendly messages from Kiyo Beauty and the efficient service make shopping with them a pleasurable experience.

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Rated 5 out of 5 stars
Verified

i have received my order within three days. it was very professional and prompt service. I appreciate it greatly.

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Rated 5 out of 5 stars
Verified

Order was easy to made from the account. Shipping was fast and it was properly packaged

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Rated 5 out of 5 stars
Verified

Very quick service. Received items in around three days. Carefully packaged and wrapped so no damage to the items.

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Rated 5 out of 5 stars
Verified

Perfect gift for my granddaughter, cheaper than other sights and fast delivery. Would definitely recommend.

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Rated 5 out of 5 stars
Verified

Great price hair products and shipped quickly and well packed. Would definitely use again.

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Rated 5 out of 5 stars
Verified

Love the products i bought and they smell great as well as fast delivery.

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Rated 4 out of 5 stars
Verified

The product arrived in good time and is of good quality.

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Rated 3 out of 5 stars
Verified

I bought the tgin moisture mask from them. I bought it based on the ingredients listed on their website. When I received the item the ingredients were different. I did explain this when I sent in my... See more

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Rated 3 out of 5 stars
Verified

Two of my items came with cracked lids. For my moisturiser, this means I'm unable to use it with the pump and defeats the object of the bottle. More care should've been taken when posting it out, mayb... See more

Company replied

Rated 3 out of 5 stars
Verified

Fast and safe shipment BUT you get a box full of plastic basically. It was filled up with Styrofoam which was completely unnecessary. I think a big company like Zara Must be more considerate and take... See more

Rated 3 out of 5 stars
Verified

I’ve purchased from this business for atleast 2 years and they never have really good discounts or coupons to reward loyal customers. The delivery service is quite slow. It’s just a basic service prov... See more

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Rated 3 out of 5 stars
Verified

The service and array of products on Kiyo Beauty are very diverse and really good when you are looking for a particular product and then able to find it on here. Delivery service is prompt and items... See more

Rated 3 out of 5 stars
Verified

I preferred this company as Beauty by Zara and gave them 5 star, but after some time of them being Kiyo Beauty I have noticed some differences, and now give them 3 star. Delivery and product range is... See more

Rated 3 out of 5 stars
Verified

Brilliant rapid customer service response. However, I must comment delivery time is too long. I waited 7 days!! Most other companies are able to deliver orders MUCH faster. Please Kiyo beauty can y... See more

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Company details

  1. Hair Product Store
  2. Beauty Product Supplier
  3. Beauty Supply Store

About Kiyo Beauty

Written by the company

Kiyo Beauty Logo

At Kiyo Beauty, we select the finest brands that solve real hair issues using the latest trends and formulations. We make great hair care accessible to everyone, no matter your hair type or budget.

When you shop with us, you’re not just investing in products for your curls—you’re supporting a community of creators and entrepreneurs dedicated to making the beauty world more diverse and representative of all hair types. Our commitment to curl positivity drives everything we do, and we are honoured to be part of the broader movement to uplift under-represented voices in the industry and continue to celebrate textured hair.

Together, we can help build a beauty landscape that values inclusivity, authenticity, and equality for everyone.


Contact info

Free UK Delivery over £40

Tracked delivery within 2-3 days + faster options available

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

I live very rurally so trying to find…

I live very rurally so trying to find stuff for my hair has been an issue. I've been shopping online here now for over a year now, and I have never been disappointed.

October 8, 2025
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Rebecca,
Thank you so much for sharing your experience! It truly means a lot to hear that we’ve been able to make haircare shopping easier for you. We’re so grateful for your loyalty over the past year and thrilled that we’ve been able to deliver products and a service you can rely on 💛

Rated 5 out of 5 stars
Verified

Good quick service

Good quick service - kept me well informed throughout the order and delivery process

October 1, 2025
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi David,
Thank you so much for your lovely feedback! We’re thrilled to hear you felt well-informed throughout your order and delivery. It’s always our goal to make the process smooth, and we’re so glad you enjoyed our quick service!

Rated 5 out of 5 stars
Verified

Perfect service

Perfect service

October 7, 2025
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Atif,
Thank you for taking the time to leave a review. We're so happy to hear you had a perfect experience with us. See you again soon ☺️

Rated 4 out of 5 stars
Verified

Great company to get certain products…

Great company to get certain products you can not always get in the UK. Packaging is always beautifully presented. A bit slow for delivery

September 29, 2025
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Patricia,
Thank you so much for your feedback! We’re glad you enjoy our selection and beautifully presented packaging. Our shipping times are usually quick, so we really appreciate your patience on this occasion 💛

Rated 5 out of 5 stars
Verified

Fantastic products and assistance

I had asked for assistance and they had helped me thoroughly. Amazing products and assistance

October 6, 2025
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Beyza,
Thank you for sharing your experience! We’re so happy our team could help and that you’re loving the products ❤️

Rated 5 out of 5 stars
Verified

There was an error with my delivered…

There was an error with my delivered order, but when I contacted customer services, the response was very swift, and they quickly offered a quick resolution, which gave me a excellent first impression.

I will be using their services again. Thank you.

April 12, 2025
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Ibiyemi,
Thank you for sharing your valuable feedback! We’re glad we could resolve the issue quickly and make a positive first impression. We can’t wait to welcome you back for your next order ☺️

Rated 4 out of 5 stars
Verified

The product arrived in good time and is…

The product arrived in good time and is of good quality.

October 1, 2025
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Gary,
Thank you for taking the time to leave us your feedback. We’re so glad the product arrived quickly and that you’re happy with the quality. We hope to see you again soon ☺️

Rated 2 out of 5 stars
Verified

Spray bottle Item broke within a few…

Spray bottle Item broke within a few uses , disappointing. Team did offer replacement however a few other reviews mention the fault

July 23, 2025
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Mak,
We’re so sorry to hear this and completely understand the disappointment. We’re glad our team was able to offer a resolution, and we’ll share your feedback with the supplier to help prevent this issue from happening again. We really appreciate you taking the time to let us know.

Rated 5 out of 5 stars
Verified

Very satisfactory experience

Great price hair products and shipped quickly and well packed.
Would definitely use again.

September 9, 2025
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Marianne,
Thank you for your kind words! We’re glad you’re happy with the prices, speedy delivery, and packaging. We can’t wait to welcome you back for your next order ☺️

Rated 5 out of 5 stars
Verified

I did my first purchase and for sure…

I did my first purchase and for sure I'll repeat.
The experience we great, quick delivery and great products. The selection of products was great and now that I realised they also have skincare I'll be able to buy everything form the same place.

September 30, 2025
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi,
Thank you so much for your lovely feedback! We’re thrilled you enjoyed your first purchase and our quick delivery. It’s great to hear you’re excited to explore our skincare too, and we can’t wait to help you find all your favourites in one place 💛

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, and they stock products that are difficult to find i.e. Bounce Curl. I will definitely buy from them again.

September 22, 2025
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi,
Thank you for taking the time to leave a review. We’re thrilled to hear you found the products you were looking for and enjoyed our service. We can’t wait to welcome you back again soon!

Rated 5 out of 5 stars
Verified

Hard to find product easy to get…

Hard to find product easy to get through Kiyo

September 21, 2025
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Meloni,
Thank you for sharing your feedback! We’re so happy we could make it easy for you to get the product you were looking for. We appreciate your kind words and support ☺️

Rated 5 out of 5 stars
Verified

Would recommend

Fast delivery everting arrived in good condition. Will use again

September 26, 2025
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Donna,
Thank you for taking the time to leave your lovely feedback! We’re so glad everything arrived safely and quickly. We can’t wait to welcome you back for your next order!

Rated 5 out of 5 stars

Lovely customer service and fast…

Lovely customer service and fast shipping.

There was a brief mixup after I placed the order where the specific items I ordered weren't shown in the confirmation email- I'm guessing the code just selected the top image of the product, not the individual variations. After the first email the chatbot connected me to irl customer services and they were very quick to reply to my email (less than an hour if I recall) and were very helpful, and my order arrived the following day with zero further issues.

October 3, 2025
Unprompted review
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Ms Frank,
Thank you so much for your detailed feedback! We’re so glad our team could help quickly and that your order arrived smoothly. We really appreciate you taking the time to share your experience and your patience with the little mix-up. We hope to see you again soon 💛

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