Hasan mohid

Hello Hasan,

We are sorry to hear about your experience and that you feel your concerns have not been addressed. That is never how we want our customers to feel.

We take your case seriously and would like to review it carefully. Please contact our customer service team directly at (email/phone) with your details, so we can look into your specific situation and find a fair solution.

Our goal is always to resolve matters together before they escalate further. We truly appreciate your patience and the opportunity to improve.

Kind regards,
Norwegian Lab

Hello,

Thank you for sharing your experience. We are truly sorry to hear that you feel this way and understand your concerns.

We would like to clarify that our products are only offered as part of a subscription. This is clearly stated during the order process on our website, in the order confirmation, and in the documents that accompany each delivery. If a cancellation is made within the withdrawal period, it is always respected, and no further deliveries or charges are made.

We regret if this was not clear in your case and would very much like to review your situation directly. Please contact our customer service so that we can assist you personally and ensure that everything is handled correctly.

Best regards,
Norwegian Lab.

Hej,

Tack för att du delar din upplevelse. Vi beklagar verkligen att du har fått ett negativt intryck och förstår att situationen känns frustrerande.

Vi vill understryka att våra produkter alltid säljs som en prenumeration, vilket framgår i villkoren på vår hemsida, i orderbekräftelsen samt i informationen som följer med i paketet.

Om en uppsägning sker inom ångerfristen respekteras detta alltid och inga ytterligare leveranser eller kostnader tillkommer. Vi beklagar om du inte upplevt att det fungerat så i ditt fall och vill gärna undersöka din situation närmare för att hitta en lösning.

Vi ber dig därför ta kontakt direkt med vår kundtjänst, så vi kan hjälpa dig personligen och reda ut vad som har hänt.

Vänliga hälsningar,
Norwegian Lab.

We appreciate you raising this concern, as this is unpleasant. We always offer the best market competitive rate based on online market conditions and costs.
While our competitors often charge high fees in addition to their exchange rate, ACE fees usually are much lower than others.

Thank you, Hasan! Safe travels!