SI

Simon

United Kingdom

Reviews

Review of Sigma Sports

Review of Condor Cycles

Review of ProBikeKit (UK)


Rated 5 out of 5 stars

The brand identity was not reassuring but they’re good.

After some difficulty understanding the location of Probikeit and reading some reviews I ordered from the site and found the service was good.

July 12, 2020
Unprompted review

Reply from ProBikeKit (UK)

Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.

We thank you for your time and wish you a good day.

Kind regards

ProBikeKit Customer Support

Review of Condor Cycles


Rated 5 out of 5 stars

I feel I can trust Condor to have in…

I feel I can trust Condor to have in stock the little Campagnolo parts etc that I need and they will be sent by a reputable method rather than some of the less predictable companies.

June 19, 2020
Unprompted review

Review of unbouncepages.


Rated 2 out of 5 stars

Trouva is a good idea but it’s a bit…

Trouva is a good idea but it’s a bit early to ask me about the service as UPS have been promising delivery “today” for a few days now!

June 9, 2020
Unprompted review

Reply from unbouncepages.

Hello Simon,

I'm sorry to hear this, it isn't the experience we like to give our customers. We haven't been able to locate you on our system.

Please could you send us an email on support@trouva.com with your order number so that a member of our customer support team can pick this up with UPS and get back to you as soon as possible.

Best wishes,

Muffy

Review of Condor Cycles

Review of Yodel by InPost


Rated 2 out of 5 stars

“Delivered” doesn’t mean leaving…

“Delivered” doesn’t mean leaving expensive bike components by the recycling bins.
That’s especially true when the notification e-mail states that they must be signed for.

January 9, 2020
Unprompted review

Reply from Yodel by InPost

Hi, I would really like to help you with this. Please could you email socialmediaescalations@yodel.gnatta.com with the delivery address, full name, tracking number and a link to the review? Thank you, Yodel Social Media Team

Review of British Gas


Rated 3 out of 5 stars

British Gas had a better tariff when…

British Gas had a better tariff when searched on another website.

December 18, 2019
Unprompted review

Reply from British Gas

Hey Simon thanks for the review, hopefully next time we'll get 5 stars. Cheers, Dave

Review of Hilltop Products


Rated 2 out of 5 stars

The second order where advertised…

The second order where advertised colours of product were not in stock. Very politely asked if I wanted another colour but had to shop elsewhere on second order.

December 4, 2019
Unprompted review

Reply from Hilltop Products

Hi Simon,

We're sorry we couldn't be of assistance on this occasion. We do keep a vast range of stock in our warehouse, but sometimes due to unexpected surges in activity, we deplete stock quicker than expected.

Whilst, of course, we do keep buffer stock; on some occasions, even that is not enough to service some of the unexpected orders!

On this occasion, I am aware we offered you an alternative, but it wasn't an appropriate solution for your purposes.

I hope this does not dissuade you from ordering with us again.

Many Thanks,
Ross

Review of Cyclestore


Rated 1 out of 5 stars

Where is the Fabric Lumaray order?

I ordered a Fabric Lumaray light and couldn’t find any confirmation e-mail or shipping advice so assumed my purchase had not been processed. I found the light elsewhere some days later at a better price and ordered it successfully. It arrived from France today but now I get the impression my original order was processed after all.
And only because I’m asked to review it.

December 3, 2019
Unprompted review

Review of Condor Cycles


Rated 5 out of 5 stars

As ordered and prompt.

The order arrived by a postman instead of a courier some of whom can be less reliable and the Items were Campagnolo and Condor so of good quality.

April 24, 2019
Unprompted review