Ciarán Carraher

Ireland

Reviews

Review of Prepaypower

Rated 1 out of 5 stars

Be wary of fake reviews

Be wary of fake reviews, this company should have less than 1 star. The worst customer service of any company I have ever dealt with.

July 23, 2025
Unprompted review

Reply from Prepaypower

Hi Ciaran,

I'm sorry to see you have rated us so poorly and would like to get to the bottom of this for you.

Please be advised that any reviews left for us on Trustpilot platform is verified before they upload it so that no fake reviews can be left. All experiences outlined over this platform are genuine.

I have requested further information from you so that we can locate your account and begin our investigation into this issue for you. Alternatively, you can email us with your account information on reviewfeedback@prepaypower.ie so that we can look into this for you.

Look forward to hearing back from you

- Heather

Review of Three Ireland

Rated 1 out of 5 stars

Predatory practices

Predatory practices, pressured me out of a legacy plan when trying to buy a new phone, was asked more than 5 times to change the plan.

Old plan: top up by 20, keep the 20 and have all you can eat data and unlimited calls and texts to other three customers.

New plan which I was forced into: Top up by 20, they take the 20 euro, limited data, no data roaming in the UK and free calls have limits.

Terrible company, terrible customer service, over priced, there is now much better options on the market.

July 23, 2025
Unprompted review

Review of Prepaypower

Rated 1 out of 5 stars

Probably the worst customer service…

Probably the worst customer service I've ever used.

I would pay more for a different provider just to not have to deal with the customer service, 2 hours waiting, passed from department to department. Eventually got what I needed and the agent didn't process my request so had to go through it all again, I wouldn't recommend this company to my worst enemy.

October 16, 2023
Unprompted review

Reply from Prepaypower

Hi Ciaran, it's disappointing to see you had such a poor experience. We appreciate you taking time to leave the feedback and will take it on board. If you want to discuss this further please pop me an email through to reviewfeedback@prepaypower.ie with your contact details and I can give you a call - Jasmine

Review of Harvey Norman Ireland

Rated 1 out of 5 stars

pages not working

pages not working, support not answering, purchasing elsewhere.

October 12, 2023

Reply from Harvey Norman Ireland

Hi Ciaran,

Thank you for taking the time to leave this review. I am sorry to hear of your recent experience with our LiveChat service and our website. Can you e-mail the details of this to online.customerservice@ie.harveynorman.com and we can look into this further with the relevant teams. Kind Regards Kevin

Review of Prepaypower