Hi Ciaran,

I'm sorry to see you have rated us so poorly and would like to get to the bottom of this for you.

Please be advised that any reviews left for us on Trustpilot platform is verified before they upload it so that no fake reviews can be left. All experiences outlined over this platform are genuine.

I have requested further information from you so that we can locate your account and begin our investigation into this issue for you. Alternatively, you can email us with your account information on reviewfeedback@prepaypower.ie so that we can look into this for you.

Look forward to hearing back from you

- Heather