Tomek Smykla

Hi,

Thanks for taking time to share your feedback.
We will pass on your comments to the relevant manager to look into this further.
Our online valuations are based purely on the information you enter online. The aim of the onsite appraisal is indeed to confirm if the vehicle matches the description given on line.
Within the terms of the guarantee, it does state ‘if there are any discrepancies between your car and the details you gave us, or, if during the inspection, we discover something about the car that we were not previously made aware of, we may have to make an amendment to your quote.’
Experience tells us damage (scratch/chips/dents) on a vehicle along with missing items do affect the value of the car and subsequently affects the resale value. Our fully trained buyers therefore always carry out a thorough inspection in order to provide an accurate price.
We use exactly the same pricing system on our website as our buyers do in branch. Therefore if the condition/details of the car entered online matches our assessment of your car, then we offer a price which matches the online valuation. However if the details provided online are not accurate this will affect the final price offered.
We're sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us.

Many Thanks,
WBAC Team