Linda Clark

This is the 2nd time in a row where the delivery was just left on the doorstep. The door is right on the street and could be taken by anyone passing by. It’s really hard to contact Amazon and the first time I persevered and complained and they raised the issue and said it wouldn’t happen. The very next time it happened again. How hard is it to hand a package to the recipient? How hard is it to tell the courier todo their job properly. Not helped by the fact then when you order it says delivery on a specified date, and then it’s delivered on a different date. It’s not possible to reorganise plans to accommodate amazons delivery process that does not work

Further to my review a few days ago I did as they asked and sent the order details on their site. Mostly it’s in Chinese or something anyway - but I did as they asked. Immediatel, obviously automated, the answer came back the same as before, no refund, - pointless exercise! If you don’t want to lose money just avoid them like the plague

Further to my review a few days ago, I contacted Evri to leave a message as they asked. Firstly it was hard to get through all their layers of press this button for this, that button for something else, but eventually I did manage to leave a message. Their response? Nothing! Nada! Complete waste of time and effort

Evri have delivered 2 parcels in 2 days to my address. In both instances they left the parcels on my front door step in full view of anyone passing. Luckily my neighbour spotted the first one and took it in for me. The second was not so fortunate - it was gone when I arrived home and none of my neighbours saw it or took it in. I complained to EVRI in both instances and they refuse to take responsibility for leaving the parcels where they did even though I was obviously not at home. Both times they have said, not our problem, contact the seller. I am now avoiding any online company who used EVRI for delivery

I placed an order for 2 pairs of dance shoes. The first pair arrived eventually and are too big. I asked for a return/refund but they refused because they wanted more photos to prove it which I sent. They then refused again. The second pair have never arrived. They appear to have been left on my doorstep in full view of anyone passing and were not here when I arrived home. Ali express will not refund because they want proof I have not received the item! Part of the problem is you cannot speak to them, everything in online and automated. I doubt a person has got involved at any point. Do not ever buy anything from these people - unless you want hassle, and to lose money

I have told Barclays I don’t know how many times over 5 years that someone they keep writing to at my address does not live here. They send new bank cards, offers for loans, PIN numbers! And every time I tell them and every time they ignore it and send another letter a few months later. If they can’t get an address right what hope it there they can look after your money?

Since writing the last review, we continued to be unable to speak to anyone at the range, and emails and WhatsApp’s and online chat all took ages to be responded to. Using all 3 of these methods of communication we told them to cancel the order. However it arrived out of the blue at the weekend. We immediately asked them for a refund and for the item to be collected as it was no longer required as the event we wanted it for had been and gone. Again eventually they responded to say they could not cancel the order as it had been delivered (even though cancellation was requested before it was delivered) and to top it all this morning they have said they want us to keep the item (no refund) but they will give us a 20% discount on future order. Hilarious. Future order? Never!

Ordered a table on 25/11 with advertised delivery date of 2-3 days. Nothing received and no communication from the range. Have since spent week trying to find out what is going on. Have tried email, online chat, messenger. The telephone they say enables you to talk to a real person just gives recorded messages. It takes days to get a reply from any method of messaging with them and even online chat takes over 1.5 hours to get some sort of response. evenYodel who apparently may have the delivery, don’t know where it is and you can’t talk to anyone there either. The latest, after a week of this, they are going to send an email to the retailer - not holding my breath for a reply to that or anything else from the range. My advice - don’t ever buy anything online from the range, in fact give them as wide a berth as possible

Has anyone noticed how herbal essences conditioners have changed from 400ml bottle to a 275ml tube? For exactly the same price! Outrageous and outright con. I’ll be changing my brand of shampoo & conditioner for sure.

Having just got back from holiday I wish i had read the reviews before I booked these cowboys. We waited around 15 mins for them to pick up the car after they gave us misleading and unclear instructions about where to meet them. Very unprofessional man turned up and shot off with the car and and told us to meet them there on return. Upon return we rang them as we were collecting our luggage and were told to go to the short stay car park which we did. After several phone calls to them they turned up 45 minutes later (it was freezing weather), he handed us the key and parking ticket and left. The car was covered in mud and inside in the drivers footwell there was loads of dried mud. The car had just been washed and hoovered before they took it. The passenger seat had been moved forward so someone could sit in the back, so at least 3 people had been in the car at some point. The phone charging lead had been moved and they must have had to hunt for the charging point as its not easy to find, so they had been through various bit and pieces in the car. The heating was up as high as it would go. But to cap it all there was almost no petrol in the car, we had left it with almost half a tank. The car had done 200-250 miles more than when we handed it over. And the car stank of cigarettes smoke (very obvious to non smokers). Do not use these people, don’t trust them with your car, they are not what they claim to be

We’ve been customers of Barclays for many years and have this year received extremely poor service from them. We wrote to complain and after 5 weeks they have not even acknowledged our complaint let alone bother to reply. Use another bank is my advice.

I ordered some supplements from gut doctor in April and they confirmed the order and took the money from my credit card then silence. I have emailed them on the 2 email addresses they show, i have sent a contact form via their website and i have rung them so many times i have lost count. Their head office is based in New Zealand apparently and every query they refer to them and they do not reply … ever. The people you speak to can’t tell you anything and NZ do not reply. The supervisor told us NZ always reply to her …. No they don’t! Do not ever use this company - they have no idea whats going on, they claim to have to email NZ to get any response to any query and NZ do not appear to reply. So they say, even their warehouse, which is in Cornwall, do not reply or answer the phone. What sort of company is this? To my mind it’s one that either does not exist or is so rubbish that they won’t for much longer. Do not use them

For the 3rd time in the last few weeks, a large part of my online order was missing when it was delivered. The delivery driver can do nothing about it. The Swindon branch is just playing a recorded message saying they’re too busy to deal with customers. The central customer services are useless. They won’t deliver the next day even though both me & my husband are not able to get to the store. They suggest they refund and we order next week. Hmmm, if I wanted it next week I would have waited until next week to order it. It seems they are very happy to take your money, reluctant to deal with customers issues with their service and generally don’t care. It gets worse when they are busy. If you are thinking of using Asda online grocery shopping - don’t do it. Go elsewhere.

Despite the package stating my address quite clearly, the delivery person delivered it down the road toa different address. When I received the email saying my parcel had been delivered I got into an online chat with Hermes to sort out where the parcel was. But you just go round in circles with them on that as the keep saying it’s been delivered. So I rang to complain and their phone system also just goes round in circles and you get nowhere. So I had to go off down the street knocking on doors asking if anyone had my parcel. I did eventually find it half dozen houses away. But not the best thing to do maybe in a pandemic. I order a lot of stuff online and Hermes generally are by far the worst delivery company I’ve come across. Parcels never arrive when they say they will and now also to the wrong house. Hope my future deliveries come via someone else.

Right from receiving the SIM I had no phone signal. I could not get through to them on the phone, so I emailed and got no responce. I then wrote to them and a got a reply several weeks later saying I should text a number they gave me and I would be allocated a dedicated complaint handler. This I did and spent all day either texting with an agent or a computer automated service, never the same agent twice I should add. This happened several times, each time at my initiation. I eventually wrote again and got a similar responce which I tried again. They even said in their reply that they had tried to reach me by phone but could not get through - hmm wonder why? Eventually I was so fed up answering the same questions over and over again and being passed from automated computer service to a different agent. The last one said, ok we're in, I'll just review your file and get back to you and I've not heard anything since. So I wrote to them again to cancel the contract and tell them I was contacting my solicitor. I told them I did not expect to be charged for leaving the contract early. The next thing I got was 2 letters from 2 different people telling me something different, 1 saying the contract was cancelled and 1 asking me to text to resolve the issue. Finally the contract was cancelled and I am extremely happy about that. So far they have not charged me, but I have not received the credit for the time I could not use the phone and somehow I managed to get my account into credit and I have not had that back either. Do not touch Virgin Mobile unless you enjoy stress and no service

Talk Talk seem incapable of understanding why you are contacting them. If your query does not fit into one of their categories then they'll try to make you fit one. The agents do not seem able to speak English properly. We asked for an engineer to come to move our main socket for internet as the engineer who fitted it said that was possible. They told us that if we were not here when the engineer arrived we would be charged £80. The first engineer did not arrive and when we spoke to them they said we would get £30 compensation for the engineer not arriving. We rebooked for the engineer to come a few days later and this one arrived 7 hours late. Every time the engineer did not arrive or arrived late we rang Talk Talk to get nowhere with them at all. When an engineer did eventually arrive he said he could not do what we wanted him to do and despite a previous engineer telling us it was possible. Now they have charged us £40 for the engineer to come. Having just spent over 2 hours on the phone with them, getting nowhere and I must have spoken to every department they have, they now tell me they have no record of an engineer being booked! So I think I won't be getting £30 compensation even though they have charged me £40 for an engineer visit they have no record of!!

The website was slow and there was loads of stuff out of stock, but we are in the lockdown so I can kind of forgive that. However I bought 2 items. A bookcase which was damaged when we opened the box. The outer veneer was broken on both sides of the bookcase and the sides were slight bent where this was. A chest of drawers which we paid over 100 pounds for and the holes for the drawer sliders could not have been in the right place because despite following the instructions the drawers are not level, and there are different size gaps between the drawers. Neither issue is world stopping however a bit disappointed in both. I cannot get through to Argos to discuss and there appears to be no where on their website to leave a review. When I register the products for the 12 month guarantee again there is nowhere to leave feedback. Expected a bit better. The condition both items arrived in is nothing to do with the lockdown or the current situation

Booking.com now do not provide much info about hotels. And if you want to ask a question you have to book first, then ask. Well the info they used to provide, e.g. Is there a fridge in the room, will aid my decision about whether to book that hotel or not. I'm just going to use a booking site that does provide relevant, useful and full info before booking.

I like Costa coffee, however the one in north Swindon is very poor. The service is bad. They maybe need more staff as because tables are not cleared. The staff spend more time talking than serving. Very slow. It's a busy shop so they should be clearing tables & focusing on serving people properly & quickly

I have used Daysoft lenses for many years and I always find the service excellent and the lenses very comfortable. Recently however my prescription changed and I still had 2 boxes of 96 lenses in my old prescription. I didn´t really think Daysoft could help but I thought I would ask anyway. I asked if I could return the un opened boxes and exchange them for my new prescription. Without hesitation they told me to dispose of the old lenses and they would send me, free of charge, 2 boxes of replacement lenses in my new prescription. This was amazing and well beyond what I expected and more than they needed to do. Thank you Daysoft. I´ll be a customer for many years to come.