Keith Armstrong

I purchased a golf shoe five months ago. As a sports shoe and just like my previous non Fitville golf shoes I would expect a hard wearing shoe. Other shoes for example have lasted one or two years, playing twice a week, before sign of damage. The Fitville shoe already is disintegrating inside to the extent the wear has reached the outer layer. Considering the price I’ve paid I would expect a very easy solution to my issue. I except the occasional shoe will have a fault, that the company would recognise it’s a one off and replace without fuss. That’s what a prestigious brand would do. The shoe itself is very comfortable and the outer skin looked robust but to have such damage internally is obviously a one off fault.
This morning I received a rather unexpected, unprofessional reply not consummate of a professional company. I have two choices according to Fitville. 1) Have the damage repaired myself locally which I presume they would pay with a receipt. 2) Buy another pair at the cost of £20 contribution from myself.
I will send a picture of the damage, at anybody’s request, to demonstrate it would be impossible to repair. Secondly why am I paying £20 for a faulty SPORTS shoe that is bearly five months old.
This is not the kind of customer service I would expect from what I thought was a prestigious company. Their answer to my issue is just appalling to a shoe purchase only in April 2025.Order #189762

I placed an order for three tops @£36. You debited my credit card Four times. Shambles when it comes to customer service and no apology. As you stated you process 1000s of orders so this couldn’t be recovered. I eventually got the credits back but it wasn’t the point. A glitch in your system was completely your fault but there was very empathy from your customer service team.

I put three items into my shopping basket. Went to checkout with PayPal and items ordered. Order number received and payment made FOUR TIMES. How is this even possible. Once I checked out. the system should take the items from checkout and process to the warehouse for despatch but not on this occasion. The Roman system allowed payment to be taken four times.
So I rang customer service straight away. One hour and thirty minutes later someone took my call. I explained the issue and low and behold they admitted it shouldn't have happened and it must be a glitch? Did I get it sorted? Nope. They managed to cancel one order but three others still went through. I asked as it was Romans computer error couldn't they expedite a cancellation through to the warehouse? The answer they wouldn't even try. The excuse? We process 1000s of orders and so any error is not easy to rectify I'd have to pay for the goods (4 times) and request a refund on return of the items. Complete and utter garbage customer service. Had they taken my call without the 90 minute wait it might have been rectified. As it is ROMAN are completely at fault and I am paying for their error.
Sent a complaint to the executive complaints team but based on the ROMAN Customer Service to date I don't have much confidence in getting the ROMAN computer glitch resolved in my favour. To be honest the service team member I spoke with could not careless. Shocking experience.

Unbelievable service. The best buy back rate I've seen to date. Extremely easy online transaction. Fill out and print a form, special delivery at the post office (£8.45) then paid into your bank account, by BACS, within three days. Faultless and highly recommended.

Tried to change 6 x €100 for lower denominations at our local Sainsbury's in Swadlincote. Wouldnt entertain my request; The reason given was that my dollars could be fraudulent in some way. Wrote to CEO of Sainsbury's who explains that once the currency is counted in front of me and issued it cannot be changed. This never happened in my case as it was issued to another person. What frustrates me is I'm asking for nothing just a simple exchange. Sainsbury's could have used my passport, driving license to specifically ID me to alleviate any concerns but no they flatly refused to offer me any customer service. The teller on the day wasn't busy no queue nothing but still no customer service.
It's been a ridiculous situation over what I regard as a trivial matter. I'm a grocery shopper who easily spends over £7K a year on family grocery shopping who is now taking their business to a rival grocery supermarket over what? A local branch who couldn't be bothered to afford a customer the simplest of transactions which would have cost the store nothing but 5 minutes of their time. Unbelievable!

I have a fault on a pan delivered on 3 December 24. The problem relates to the bottom of the pan losing its colour and the interior non stick being bubbled. This resulted in the interior having slight damage, when the pan was heated, resulting in damage under the coating. I reported this to ninja, prior to xmas, and a return was organised with a new pan pending until receipt of the damaged pan.
The trouble with this system is that you don't actually expect a pan of this quality to go wrong, so on original receipt of our pan, in early December, we actually binned 2 old pans. Now with the damaged pan in transit and our new pan awaited we are left with a shortage of pans for Xmas and New Year. It has been a really disappointing experience and I'm sure the fault on the pan is a one off, as I've always experienced top quality items with Ninja. To be left with little cookware whilst the replacement pan is awaited is poor.
Before Ninja reply to this review I have contacted customer support.
Order #101007906406

I have never had such poor customer service and put the blame firmly on the language barrier. I could not understand the customer service team advice as it was poor, broken English. My problem was a simple one. I put the wrong delivery address on today's order. The customer service team did not grasp the problem and equally I could not understand what they were trying to say. I have no idea where this team is located but the fact there is such a problem with communication makes it a nightmare for a customer.

This is strange review because it is actually about the level of customer service I have received from this company. I basically ordered a book for my Grandchildren and it was despatched without concern. Unfortunately Wonderbly use Amazon Delivery and on two occasions now they have lost the original book and its replacement. I cannot praise, Lydia, highly enough on the customer service she has provided over this issue. In the first instance she arranged a replacement book without fuss and the second lost book she sorted the refund straight away. This was in no shape or form anything to do with Wonderbly why the book never arrived, but it was unbelievably reassuring how this company dealt with the problem caused by Amazon delivery. First class service. Thank you Lydia!

I placed an order with Debenhams for a new golf bag. As it happened when the bag arrived I didn't like the item so I returned immediately. The item was an American Golf item purchased through Debenhams. I duly returned the item through Evri. Evri returned the item to American Golf on 19 Nov 24 @0804am.
Since then I have been chasing my refund. Today I used the messenger facility to speak to Debenhams and to be very honest the chat was garbage. I was even advised to make a claim against the courier. The courier was the one element of this return that actually did their job as they actually got the item back to the company.
At the end of the day I regarded Debenhams as a prestigious high street company but it is now a farce. To get a simple answer, to a return, is impossible. The customer service service, provided by Debenhams, is now non existent.

Update 3 Dec 24. Still no word from Debenhams despite assurances, by messenger, it would be sorted by today.

Contacted the online website customer service team to enquire whether Millets offered a boot fitting service at their branch in Scarborough. Completely fobbed off and told to contact the store myself. I’ll use a more professional and competent company going forward. One which actually affords a customer some service instead of a curt, unhelpful reply that was provided by the Millets team on this occasion.

I've been sent several discount codes. One of which was 20% off Refer a Friend. Everytime I use any code it's never applicable to the purchase I require. I emailed customer service who sent me a rather condescending reply referring to Terms and Conditions. Not a good image or welcome for a new customer so I never purchased anything in the end. I would suggest customer service tones down their replies as I don't think the attitude is in tune with what I thought was a prestigious brand. Probably not on purpose but still unwelcome.

The Key n Go is such a great feature. Very easy to pick up and return the vehicle..A deposit of around $90 is held pending until you return the car full. Aside from that you pick the vehicle up from a machine, no queues, no inspections and drive away. You simply return the vehicle. Ad long as its full the pending charge is cancelled. Stress free. My only gripe, at Pisa Airport, was the machine did not give me a location of the vehicle. I asked at the onsite kiosk and the lady was quite stressed and abrupt. It took us 15 minutes to find the vehicle. After an early morning, tiring journey that was disappointing. I don't get the negativity surrounding some of the Goldcar reviews. The key n go is effortless and stress free. I suppose if your not willing to pay for the service Goldcar has to ensure there vehicles are covered for whatever eventuality, which I personally think is very fair. Key n go all the way for our family.

I had the most appalling Customer Service from Smarty. My EE contract was coming to an end and I thought I only really needed a Sim deal. Did a search a came up with Smarty. All looked very straightforward. Monthly contract for £8 and a 50 GB deal so it all seemed perfect. I applied for an account on 15 Aug and paid my £8 up front expecting the Sim Card within 2/3 days? By the 6th day no SIM card had arrived so a replacement was sent. The original Sim then turned up on 23rd Aug and the replacement today (24th). I immediately contacted Smarty re the original Sim and they advised I could go ahead and activate the original Sim and to ignore the replacement Sim. So on 23rd I activated the Sim and I gave Smarty the PAC code to keep my old number from EE.
Today I discovered I had no service on my mobile. I contacted Smarty and I got nowhere with the customer service team. They checked my account and stated the Sim number on my account did not match the Sim I had inserted in my mobile. I explained the situation regarding the two Sims that I had received and enquired how a Sim, on my account, was not a Sim number that I had been sent? The customer service team member could not answer the query and could only advise that I ask for ANOTHER SIM card. It became very obvious that this person had no idea about my problem and the whole saga of trying to move to Smarty became far too difficult. I have therefore decided not to go to Smarty and have stayed with my current provider, EE. The entire experience with Smarty has been extremely frustrating. For such a simple transaction I couldn’t believe how Smarty have treated me as a new customer. Very difficult and bad experience and a total waste of £8. (Smarty can validate my review by looking at the Live Chat throughout last week).

Excellent quality furniture supported by an efficient delivery service. The furniture was delivered on time, by two very polite gentlemen who were very respectful of our property. First class experience which I highly recommend to any future customer.

My wife and I visited this store to purchase a new sofa. On arrival we were greeted by a team member called Evie. We were left alone to peruse the store but Evie was always on hand to advise as required. When we finally decided on our purchase Evie took us through our new sofa with regard to the actual purchase, delivery times, sofa care etc. All in all this was a very easy transaction. It was nice to have an easy browse around this store knowing that Evie was always on hand. We are delighted with our choice and grateful for such an easy but very helpful transaction.

Good quality fashionable goods at a competitive price. My only negative comment would be the use of Royal Mail. This has caused delivery problems and I waited longer than expected for the order. That shouldn’t detract from the quality of the items.

Total waste of time. Wanted a simple valuation and the email from Fellows was very disinterested. I honestly thought I was dealing with a prestigious and professional company but unfortunately I seemed to have wasted the Company’s time with the way they replied to my request. Disappointing.

Christmas tree arrived with missing part. Customer service wanted a photo of the missing part. I sent three emails asking how I take a picture of a missing part and on three occasions I was asked for a photo. On the fourth occasion the customer service team acknowledged they would replace the part. Very poor customer service.

Yodel have received my parcel at my local delivery depot, a week ago, and it is damaged. Despite this the customer Web chat has categorically assured me its on its way and will be guaranteed for delivery on Friday 22nd Apr then Sat 23rd Apr. As you may guess no delivery. At the same time the local delivery depot is having an internal investigation as to what has happened to my parcel. Funny thing is the parcel contains alcohol so i am a bit dubious regarding what has happened to my parcel. Very poor customer service to date. I have waited in for this guaranteed delivery; what a waste of my time. I suggest that Yodel sort their team on Web Chat as they have completely mislead with the information that they have provided me. Why if the parcel has been damaged are Yodel guaranteeing delivery. Unbelievable.

Note: Today i received an apology from the Executive Team at Yodel. The first honest conversation throughout this whole farce.

First class delivery service with the minimum of fuss. A****