MS

MSG

United Kingdom

Reviews

Review of VR-ROCK

Rated 1 out of 5 stars

I’m unable to review my VR-Rock’s product because I still haven’t received my order

Sadly, I’m unable to review my VR-Rock’s product because I still haven’t received my order …this is now the 12th day, so much for their $19 ‘Expedited Shipping 3-5 days’

Had I known that VR-Rock uses unreliable Evri to ship their products in the UK I wouldn’t have placed my order …guess I should have read the UK reviews here first.

A word of advice if you’re from the UK look for a more reliable supplier of prescription lenses

January 1, 2025
Unprompted review

Reply from VR-ROCK

Thank you for reaching out to us. Could you please provide us with your order number? Our customer service team will promptly work on a suitable solution for you.
We value every customer and are committed to addressing any issues they encounter with our products. Please rest assured that if this was our mistake, we will take full responsibility and resolve the matter to your satisfaction.
We appreciate your understanding and look forward to assisting you.
Best regards,

Review of Renpho

Rated 1 out of 5 stars

Paid for my order ....but no contact

I placed my order on the 26th November and noticed that payment had gone through my Paypal account immediately.

Today is the 29th November and all I’ve received is their order confirmation e-mail

Now I’m seriously considering contacting the PayPal Resolution Centre to ask if there’s a way to claim my money back and report this company for no contact after taking payment for orders

Reading through non-delivery reviews is very concerning and I wished I read this page first before ordering

It's always worrying when companies don't have telephone numbers to contact when things go wrong ....

November 29, 2024
Unprompted review

Reply from Renpho

Dear Customer,

Thank you for reaching out and sharing your concerns. I sincerely apologize for the delay in the delivery of your order, and I completely understand your frustration.

Please allow me to explain that during the Black Friday period, there has been an unexpected increase in order volumes, which has led to some shipping delays. We are working hard to process and dispatch all orders as quickly as possible.

Our team has already sent you another email with the tracking number. Please kindly check your inbox (and spam folder) for this information, which will allow you to track the progress of your shipment.

If you have any further questions or concerns, please don't hesitate to contact us. We truly appreciate your patience and understanding as we work to get your order to you.

Thank you for your trust in us.

Best regards,
Ashley

Review of Oak Furnitureland