Paid for my order ....but no contact
I placed my order on the 26th November and noticed that payment had gone through my Paypal account immediately.
Today is the 29th November and all I’ve received is their order confirmation e-mail
Now I’m seriously considering contacting the PayPal Resolution Centre to ask if there’s a way to claim my money back and report this company for no contact after taking payment for orders
Reading through non-delivery reviews is very concerning and I wished I read this page first before ordering
It's always worrying when companies don't have telephone numbers to contact when things go wrong ....
Reply from Renpho
Dear Customer,
Thank you for reaching out and sharing your concerns. I sincerely apologize for the delay in the delivery of your order, and I completely understand your frustration.
Please allow me to explain that during the Black Friday period, there has been an unexpected increase in order volumes, which has led to some shipping delays. We are working hard to process and dispatch all orders as quickly as possible.
Our team has already sent you another email with the tracking number. Please kindly check your inbox (and spam folder) for this information, which will allow you to track the progress of your shipment.
If you have any further questions or concerns, please don't hesitate to contact us. We truly appreciate your patience and understanding as we work to get your order to you.
Thank you for your trust in us.
Best regards,
Ashley