VR-ROCK Reviews 80

TrustScore 4 out of 5

4.1

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers highlight the positive impact of the product, particularly the prescription lenses for VR headsets. People appreciate the improved clarity and comfort, noting that the lenses enhance the visual experience and eliminate the need for glasses. Many reviewers emphasize the high quality of the lenses, ease of installation, and secure fit. Consumers also mention the fast shipping and excellent packaging. However, some reviewers express concerns about customer service and contact, citing issues with responsiveness and delays in order fulfillment. Despite these concerns, the overall sentiment remains positive, with reviewers recommending the product for its quality and performance.

Based on these reviews

Rated 4 out of 5 stars

I ordered them and wrong ones arrived normal lenses and not my prescription. I got in contact with them and they sent out other ones which was the correct ones. They are good but I have to put my vr h... See more

Rated 5 out of 5 stars

Ordered the vr rock psvr2 lenses and was blown away by how good they are. On top of it just being more comfortable not wearing glasses the clarity of the whole image is way more clearer then when wear... See more

Rated 5 out of 5 stars

I have bought VR-ROCK lenses for both my Pimax 8K and Super VR headsets. In both cases the lenses worked superbly. It is nice not to have to wear glasses when VRing. Great job VR-ROCK, you deliver sup... See more

Rated 5 out of 5 stars

I Ordered Lenses for the quest 3S on the 11th of June got them today 11th July. I expected them to take a while being made and shipped from China but they was dispatched within 18 days from being mad... See more

Rated 5 out of 5 stars

Ordered custom prescription lenses for a Meta Quest 3 on 5 July 2025 and they arrived today (14 Jul). Cannot fault the speed of manufacture delivery and they work superbly, image is crisp and sharp.... See more

Rated 3 out of 5 stars

The lenses took over a month from when I ordered them to come,the delivery tracking wasn't good, and they were kind of hard to install. But that being said, once you get the lenses in(as long as you... See more

Company replied

Rated 5 out of 5 stars

Had ordered for meta quest 3 and they delivered the product as promised. No mishap during delivery. Product quality is top notch. Vrock will be my go to place for all my vr related prescription access... See more

Rated 5 out of 5 stars

I was amazed at how fast shipping was everything arrived well packed and protected.The Meta Quest 3 prescription lenses pop into the headset and it makes a world of a difference.With the clarity being... See more

We perform checks on reviews



Contact info

4.1

Great

TrustScore 4 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars

cheap and enjoyable

something to note about these lenses is the price, in comparison to the price the quality is outstandin.
one thing i dont like is the way they attach( theres a little space they make that angers me), im really scared to push a piece of plastic on sensitive lenses but thats just a me problem.
Overall a great experience

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Precise, easy & comfortable

Since the beginning , we are have advices from the support in order to make the right decision, the product accomplished all my hopes, the image is clear, very easy to install. VR ROCK the right solution for eyeglasses user who love VR

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Spot on

ordered lenses for q3, -10 strength myopia, absolutely perfect, thankyou, nicely packaged and took about 10 days to arrive from overseas

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

VR-ROCK Lenses ROCK

I have bought VR-ROCK lenses for both my Pimax 8K and Super VR headsets. In both cases the lenses worked superbly. It is nice not to have to wear glasses when VRing. Great job VR-ROCK, you deliver superb quality lenses. Thank you.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome accessories for vr systems

Had ordered for meta quest 3 and they delivered the product as promised. No mishap during delivery. Product quality is top notch. Vrock will be my go to place for all my vr related prescription accessories. Very great customer support as well.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

False advertisement, poor customer service

Their photochromic lenses don’t get dark, they just give it a bit of tint, about 5% change in color, if that. Might as well get the clear lenses. Their customer service is horrible, and most of all, They refuse to accept any return even with valid reason to return. Their only reason for denying a return is because it’s custom made (prescription) that’s why no return is accepted. The lenses were purchased with the expectation that the lenses will change colors as advertised, even with their false claim of fast delivery, but to receive an item that is not as expected or not as advertised, a return is necessary. Better to spend more elsewhere with a guarantee of decent product as advertised than waste money on this company. They even pretend to resolve the issue, but 3 weeks later, still no promised partial refund as they refuse to accept any return.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Quick Shipping and Fantastic Meta Quest 3 Prescription Lenses

I was amazed at how fast shipping was everything arrived well packed and protected.The Meta Quest 3 prescription lenses pop into the headset and it makes a world of a difference.With the clarity being so good, colors look to pop even more and it’s just more enjoyable to be playing and not having to wear glasses on your face.As soon as I put them on I noticed a big difference that has made my time in VR so much better since setting them up.If you have a Quest 3 and you wear glasses, these lenses are 100% worth it.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Order never received.

Website states delivery within 7 days. It has been 16 days since. No update on the tracking for 5 days now. No response to my last inquiry. No lenses arrived. False advertisement on the timeframe. I’m not even sure where my order is at this moment.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Psvr2 lenses are amazing

Ordered the vr rock psvr2 lenses and was blown away by how good they are. On top of it just being more comfortable not wearing glasses the clarity of the whole image is way more clearer then when wearing my glasses and playing. Definitely gonna purchase more products and would highly recommend vr rock to anyone.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Prescription lenses for a Quest 3

Ordered custom prescription lenses for a Meta Quest 3 on 5 July 2025 and they arrived today (14 Jul). Cannot fault the speed of manufacture delivery and they work superbly, image is crisp and sharp. Great price too.

July 14, 2025
Unprompted review
Rated 3 out of 5 stars

Shipping is kind of, well,a nightmare.

The lenses took over a month from when I ordered them to come,the delivery tracking wasn't good, and they were kind of hard to install.
But that being said, once you get the lenses in(as long as you get the magnetic ones, or don't want to ever remove the click in's) they do provide a great experience for a really reasonable price.

June 5, 2025
Unprompted review
VR-ROCK logo

Reply from VR-ROCK

Hi Ari. Regarding shipments to Israel, we sincerely apologize for the delay. Please rest assured that we are working hard to improve our service. Thank you very much for your support.

Rated 4 out of 5 stars

Good customer service I received

I ordered them and wrong ones arrived normal lenses and not my prescription. I got in contact with them and they sent out other ones which was the correct ones. They are good but I have to put my vr headset sitting correctly or I will be seeing double due to my lenses being strong but once I got the headset sitting correctly I can see pretty good I can read all dialogue and see clearly so I am happy. I will also like to apologise for being rude sorry for that.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Game Changer

I Ordered Lenses for the quest 3S on the 11th of June got them today 11th July. I expected them to take a while being made and shipped from China but they was dispatched within 18 days from being made and sent out and i can only say wow what a game changer they are ..totally worth the wait and my vr experience has been for want of a better word upgraded

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

Please read if you plan on ordering

Please read if you plan on ordering. Rush shipping isn't actually rushed. I had to wait 3 weeks. Also, if you need to cancel an order, do not think you can do it. I went back and forth with customer service for trying to cancel an order 1 hr after placing it. They fulfilled the order regardless and had no ability to cancel or refund. They also do not do returns obviously. I have no use for 2 pairs of glasses that don't really work.

The lenses are obtrusive and really ruin the experience by simulating having 2 pairs of glasses on.

Edit because VR rock responded and is trying to save face for ripping off people. Separately, They have privately messaged me to try and pay to have this review removed for a fraction of my original payment refunded. I responded stating they should refund both of my orders for refusing to cancel well before production and shipping.

1 hour after my initial purchase, I sent my first message requesting to cancel a standard shipped order as I had created a second order with rush shipping as that's what I needed. I have 15 messages of correspondence over the week following the order date where vr-rock refuses any notion of cancelling. I was placated with excuses of "the automated system processes orders within 15 minutes" which is an outright lie as rush shipping took 3 weeks to arrive and standard shipping was nearly 6 weeks. I'm only messaging now because my issues should very well be seen by others as this company isn't one that should be given business.

December 26, 2024
Unprompted review
VR-ROCK logo

Reply from VR-ROCK

Dear Customer, We’ve checked your order and saw that you purchased two pairs of lenses in December 2024. On May 28, 2025 — nearly six months later — we received your negative review along with a request for a full refund for two pairs of lenses.

If there were any issues with the products, we kindly ask that you contact us within 15 days of receiving the items. Our customer service team is always committed to providing a satisfactory solution. Even now, we are actively trying to reach out to you in hopes of resolving the matter.

Rated 5 out of 5 stars

Aiming for a good experience - got there in the end

Initially not the most enjoyable experience, I went with VR Rock due to the excellent reviews but I had 2 prescriptions and both were potentially suitable, I needed advice before my order was confirmed, my mistake was placing my order and then asking for order assistance to ensure I had the right prescription, I should have sought advice first before sending my prescription and order. So my question ended up being a general enquiry, while my order, understandably got priority and was steadily being processed, they do move quickly upon receiving your order. By the time I had some assistance to my actual question, the lenses were on their way, thankfully Katerina in Customer Support was excellent and settled my query and mind, confirming I had indeed sent the correct prescription and the lenses should work well for me.

Well they have arrived, were so easily fitted and wow! It’s hard to explain how good a correctly fitted lens is for your eyes in VR, it takes the strain out of trying to focus and is just like putting on your reading glasses and all of a sudden everything is clear, I’ve actually softened the image in some game settings as it is too sharp and have been able to lower the resolution and gain frames per second, so a better performance with excellent visuals, $AU90 well spent in my opinion.

VR Rock have come through with a great product, their freight provider was initially very quick from China to Australia but then it landed in to the hands of Aramex who took ten days to get them from Melbourne to Tasmania, no surprises there, I let VR Rock know and they were happy to get the feedback.
Excellent people to deal with, I have no trouble recommending VR-Rock for these type of products.

March 3, 2025
Unprompted review
Rated 2 out of 5 stars

Shipping too long

The lenses are great, but on the site is says the shipping is up to 12 days, but it took 22. Don't expect fast shipping.

February 28, 2025
Unprompted review
VR-ROCK logo

Reply from VR-ROCK

There has been some delay with packages sent to LT (Lithuania). We are working on improving shipping speed to Lithuania. Typically, packages sent to other countries take 5-8 days to arrive.

Additionally, we have not received any communication from you with our customer service team. If possible, could you please provide your order number so we can have a customer service representative assist you with resolving the issue?

Thank you for your understanding.

Rated 5 out of 5 stars
Verified

Excellent addition to Meta Quest for prescription spectacle wearers.

I was uncomfortable wearing my glasses with MQ3. I read reports about prescription lenses being available. I decided on VR because they could supply the lenses at a more reasonable shipping cost. The lenses were easy to order online once I’d obtained a copy of my copy of my prescription, simply enter the readings or upload a copy to the web site and VR do the rest. Order came a week later. Fitting the lenses was straightforward enough and are game changer. Using the MQ3 is a lot more comfortable but I can also game play for longer. I play Xbox FS and now finally I can read the instruments on a true to life display. If anyone wants to use the MQ3 who doesn’t wear glasses the lenses can easily be removed and stored in the case to protect them. If anyone has a different script they can get lenses and swap them over easily. Great product and highly recommended.

February 4, 2025
Rated 5 out of 5 stars

The purchase was exceptional

The purchase was exceptional. The meticulously packaged shipment arrived in Sicily within three weeks. The lenses for my Meta 3S are of superior quality, complete with packaging and case, and are comparable to those of higher-priced brands. This product is highly recommended.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

The difference is Night & Day

These prescription lenses made my XR experience outstanding! I was about to return my Viture One, but I said to myself . . . let me order these lenses from v-rock before I do that. NOW, it's an amazing experience. I can see clearly!

January 28, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look