dre

Ordering and delievery fine but … customer service 😳
Firstly instruction on how to return are hard to follow.
Secondly order info disappeared once refund requested
Thirdly found eventually no label print out due to paperless.
Fourthly scanned at PO
Fifthly parcel… was returned to me after six days!
In addition there is no evidence of my order in my account online or in the app.
Furthermore no order confirmation sent to email or delivery link. So now stuck with purchase! Oh did I say I contacted them? At 11.41 I spoke a au assistant, who referred me to a live advisor … I was 69th in the queue. When linked to him… no interaction ( must have not been live) chat then got closed down supposedly due to inactivity but I was asking questions. On new chat aI assistant forwarded me to live assistant… 91st in the queue. Eventually live assistant unable to help due to missing info so asked for someone higher… put in a queue! By this time it was 14.32 but got sane assistant. Suddenly chat was closed down at 14.39 and …. Still no resolution to the problem, still have the parcel and no refund.
Won’t be using asos again. Really gone down hill. 😔

A fun, entertaining experience for the family filled with historical interesting information. Disappointed that you can hop on and off at the moment but this was clearly stated when booking. Thanks for the tour 😊

Flowers were for a funeral.
I received an email about an unsuccessful delivery but the reason
being that “they are no longer at this address!” Yet,I could see in the attached picture, the funeral directors that it should have been delivered too!
I had stated in notes that the delivery had to be before 9.30am and I paid an extra £8.95 but the delivery was made at 13.18!
They were meant to be my tribute and I trusted it would have been delivered correctly.
Luckily I contacted flowerstation via order confirmation email and they sought to put this right. On second delivery no card left so had to instruct receipant on where to get them from!Was told flowers were beautiful but they didn’t look like the picture. Chose flowers due to it having yellow persons favourite colour! Delivery and communication seemed the main issue. Good they take pictures and attach to communication but the need to drop cards for receipant.
Customer service made the difference although they missed the funeral, otherwise would definitely not use again.