Julia Rogers

BT have been great in the past and we've never needed to use the parental controls - until now.

They don't work, they look in to the issue for weeks without resolution and leave your children (who are well under the age of consent) exposed to extreme pornography. How is this allowed? To portray that they protect your kids with the click of a button but it couldn't be further from the truth.

Something has to be done. It's not rocket science. I could block it at the router level, but it's a service I'm paying for and I'm not being delivered even a little slice of that. Absolutely disgraceful.

Sky have been recommended to us and we have used them in the past so we may switch.

I recently went to Baby Birds whilst looking for a car seat and they really listened to my requirements and had something to fit every budget.

Ash, Max and Molly went above and beyond to find me the right seat, fit it to my car and ironed out any queries I had along the way.

Thank you so much for all your help, I wouldn't hesitate to shop with you again.

I used to love Airbnb for some last minute getaways, but something has changed in the last year or so.
We were booking accomodation for a well known event which is on and got cancellation after cancellation. Then miraculously, the property is re-available at an inflated price... AirBnb then even offered me £22 to rebook again within 24hours...
We also used Airbnb filters to find properties which were suitable for children - only to see on a hosts property information that it was not suitable for children AFTER BOOKING!!
Beginning to think it's turning a bit scammy.

We have been stuck with this company for years as they refused our request to switch to British Gas without good reason - that was about 5 years ago. We'd been casually putting up with them and renewed onto a fixed tariff in September...
I received an email saying my variable tariff was changing...
I have the paperwork stating that my renewal was fixed - absolute con! I'm raising my complaint with Ofgem.

Always super helpful and friendly. They've been there to answer questions for me pre and post birth and have had some really good (personal) recommendations regarding caesarean recovery.
Thank you! :)
We love popping in.

The fact that I still don't have a shed that is as described by the internet and we are 4 months on... I think that tells you everything you need to know.
I ordered this shed and it arrived. The door handle holes weren't drilled by the same machine (photos taken) meaning that the handles are wonky 😂🤦🏻‍♀️ I contacted Keter as their warranty seemed really good. I waited months for a reply. They then said they would deliver a whole new shed. I thought this seemed incredibly wasteful, so just asked for the new doors instead. They said they couldn't do that and that they would deliver the whole shed. I asked how I'm meant to build a whole new shed with a newborn baby...
Anyway, months passed as they were silent on that and then they gave me a delivery date of the 3rd of October. Great (but not great as I shouldn't have to build a whole new shed) I was contacted this morning to say that there was no delivery, just collection of the old shed... Where am I meant to put all my stuff while you take away the old one? I thought it was just the doors that were being swapped?!
Customer service is non existent and I've given up and raised a dispute with Barclaycard as this is just an absolute joke.

I ordered some frames as I hadn't managed to try them on anywhere so checked and double checked that we'd be able to get a refund if they didn't suit me. As soon as I Ordered and paid, I got an email from PayPal saying my payment was pending - seemed a bit odd. I then got an email advising that the frames were discontinued. Seems to be a theme with this company. Decided to ask for a refund, but they wanted to hold on to my money and get me to choose another frame instead... That's not what I wanted as I just wanted my money back so asked for another refund and got PayPal involved.
Wouldn't order from here again.

Usually, John Lewis is my go to place for ordering stuff but my recent experience has been abysmal.

Two separate issues - firstly, I'm on my 3rd washing machine in a month. We ordered a Beko, which arrived and had a faulty timer display. John Lewis then agreed to deliver another (about a week and a half later) but as a goodwill gesture they didn't ask me to pay the difference between the models/price. Great. The second one arrived, also a Beko and also had a faulty timer. I have a newborn baby and cannot afford to be phoning, returning and waiting for deliveries. I was meant to be trying some reusable nappies, but thank god I didn't! They agreed to deliver another one, this time a lot quicker but there was a price difference - I was happy to pay given that Beko seems to have recurring issues for us. But not great, 3 machines in a month, I'll see how this one goes.

Secondly, I ordered a phone as it said delivery to my collection point would be by 2pm the next day. I could've bought the item in a store in town but chose to order through John Lewis instead given the guarantee that it would be there.

I phoned the next day to double check this as the delivery information said it was now going to be there on Friday and not Wednesday and was advised that the order hadn't even been processed - I was unable to cancel the order and purchase in store as it was in a state that couldn't be altered but I could return it as soon as I'd collected it - I opted to stick with it but only because I'd be two fees out of pocket and a return to deal with - which is pretty stressful without a baby, let alone with one.

I've been offered a £12.50 gift card... I feel slightly insulted given how much I've been messed around.

**Update - The reason I couldn't collect the phone (after the time they said it would arrive) is because the place closed 20 minutes after I received the message to say it was ready for collection, there's no way I would've made it over there in that time. I would've collected the item earlier the next day, but I was awaiting the 3rd washing machine delivery...!

I have asked that the offering of a £12.50 gift card is instead donated to a charity.

Happy shopping!

I used to love this company when I ordered from them years ago but now standards seem to be slipping.
I had a bit of a delay with my order (due to me) but then my glasses were damaged in the lab and I've been sent standard responses which don't address my concerns. Additionally, I've found the same glasses with another retailer £50 cheaper.

16 day old swing flex pump developed a crack on the click cap which is part of the breast milk collector and they told me "purchase a new lid for £18"...

Clearly a faulty product, will be raising the matter through PayPal if a resolution isn't met.

22/04/24 - Response received from Medela that this is unusual and that they will be sending replacement connectors out to me and apologising for any distress and inconvenience caused. Shouldn't have to have this arguement as a parent of a newborn, but hopefully this will solve my issue.

The customer service when I was enquiring about the products was fantastic. I placed an order for a cot top changer and then realised I wanted the underbed drawer too. I called them and initially wanted the order to be cancelled so that I could've done the whole payment through PayPal but they said they would amend and resend the outstanding amount as an invoice - I stupidly agreed.
When the products were delivered it was clear that they weren't going to match or fit what we had, so I initiated a return.
The items were all collected on the 31st of January. They confirmed that they had received the items back but I only received a refund for the initial item that was paid through PayPal.
It's now the 13th February and I'm having to chase and chase for the refund which is completely unfair - given that this is a really stressful and expensive time.
If someone could take ownership and actually issue the refund for the items that you have received back, that would be greatly appreciated.
***UPDATE*** After writing this review, I was indeed contacted and my refund was issued. I have upgraded the review to a 3 from a 1, because I still feel that I shouldn't have had to do this in order to get the refund processed.

Online ordering is fine as long as you don't have a problem...
The delivery took quite a while so I just picked the item up in store (as they had stock) and asked that once the item came to store, that they return and refund it for me... I thought that was pretty straightforward. They assured me it would be.
The order was finally cancelled on the 10th Nov after the order was placed on the 25th October. Superdrug said they refunded the order on the 11th of November.
There is ABSOLUTELY no sign of the refund or anyone able to help me, despite providing my card details and going back and forth day after day with help at superdrug.com.
We're now on the 8th of Dec and I'm being told by them that they have refunded it - but they haven't... How do I get someone who will actually help me?!

Update - the bank have shown that the refund has been put through as though it happened on the 25th of October on the original transaction... Why that would happen, I've no idea but this may worth superdrug online taking in to consideration when people like me are looking for the date it was processed... So I can confirm the refund, but it was still an absolute headache. I've upgraded from a 1* to 3*

I really wanted to love the brand and the ethos - maybe that's what I bought in to?
Delivery was delayed due to restructuring of their warehouse - totally fine, but prewarn prior to payment! I was annoyed finding that out after you had my money.
Items came. Quality looked ok, but not outstanding for the price.
Sent some items back as the sizing on the small (women's) was super tight on my wrists. Not able to swap, have to reorder if you need to change sizes.
Still haven't received my refund and received this email after querying:
"Once we've received your return, our usual turnaround time for returns is 14 working days, however we're currently experiencing delays. As soon as your return has been processed, you will receive an email notification from our warehouse team to let you know that your refund has been issued. Funds should reappear back into your account within 1-7 working days of the return being processed, depending on your banking provider." :/
Washed one thsirt and it's shrunk massively. So much so that it's not going to now fit. So I'm stuck with two further t-shirts I'm scared to wear in case I need to wash them...
Not what you expect!!! Very disappointed.

Refund received - only with thanks to PayPal dispute.

Customer service is good on second return, but product quality is poor. First return we got questioned (rightly so) about the bed it was on, and to roll weights in to the middle to demonstrate the problem ... I'm not sure who had weights lying around to do this?! We showed with a spirit level that the bed is absolutely dead on, but the mattress was way off.
We ordered a double original Emma mattress and after having awful nights of rolling in to the middle of the mattress on the first one we received (we weigh about 20st combined) we opted for another to give them a chance. The other one arrived, we left it well over the amount of time required, the first night was ok and then we started rolling back in to the middle again and smells really strongly. I'm not sure if the problem is caused by the manufacturing process or whether there's just a fundamental issue with them due to how the come packed? We've decided to call it quits and go back to a pocket sprung mattress because we just can't face another nights bad sleep.
I'm sure for some people they're fine, but we just don't get on with them.

***25th August still waiting for the courier to contact me regarding collection and Emma haven't contacted me since requesting the below information***

***29th August still waiting for the courier to contact me - mattress is currently clogging up our front room, raised a case with PayPal to initiate the refund process***

***31st August still waiting for courier contact - been assured it's been passed up - mattress still sitting in front room - advised courier has had a major outage that has been affecting all of their requests the past few days.... I will get a call in a few business days.....***

***1st September - number provided for courier company (keen&able) and I have arranged the return direct with them***

***8th September, Keen&Able called to say that they can't collect tomorrow due to a system glitch - seems highly coincidental that they keep having 'system glitches' which meant that my collection didn't save properly. Downgrading this to 1 star. Still stuck with a mattress in our front room and no refund in sight. Thank god for PayPal***

***12th September - mattress collected - refund will be issued within 2-10 days... Escalated with PayPal as I now have no goods and no refund***

***13th September - PayPal case closed in my favour 🎉 DO NOT ORDER FROM EMMA!!!!***

We ordered a jobe Leona sup and spare leash and despite initial issues with delivery (delayed by 1 day due to DPD issues) I had no problems. Company was responsive by phone and email.

Easy to use and cheapest out there.
Only issue was that I didn't realise it took 2 days to get the cash in the bank, but it saved us from buying a lemon so not all bad.

We visited here after a horrendous experience at a competitor and were very happy with how things went.

We had a look round the forecourt, chose something we fancied, test drove it and then had to go away for a little think.

The sales representative was fantastic. No hard pushing, no unnecessary "what can I do to stop you leaving" (as we had in the other place) and an overall good experience.

Thanks Hamza!

***The only plus was the people I dealt with in the contact centres, very helpful and pleasant.***

AVOID!!
We paid for a car to be brought from Norwich to Bristol and spent 2 hours travelling to see it.
Totally our choice, I accept that entirely.
We arrived at CarShop and were ushered to a desk (one of about 100 in an open plan *apologies for this term* office) and told that we couldn't be given a part exchange value unless we agreed to purchase the car.
We asked to test drive the car. While waiting for the customer service person to get some fuel, I noticed that not one of the tyres on the car matched another, the infotainment system was temperamental at best, it didn't have satnav (which comes as standard!?) I lifted up the rear and there was no spare, and a set of mercedes Benz mats loose in the stowage area of a mazda car. I know some cars don't have them and that's fine but I was getting a strong feeling that this wasn't a sign of a looked after car...!
There was also no showing of the car service history. Just the word of the customer service person. I may be 'out of touch' with how a car supermarket works, but it very much felt like "I'm telling you this, why do you need anything else". Oh and only one key with the promise of them finding the other.
Once we'd come back from the test drive we advised that we had other cars to see in the area but the customer service representative wasn't too happy to hear that. We explained that we'd travelled a distance and as the car wasn't exactly what we'd hoped for, we wanted to see what else was available.
We made it clear that without knowing a part exchange value, this could potentially impact what we could afford. It was still a 'no' unless we agreed to buy the car.
The sales representative asked if there was anything he could do to stop us from going elsewhere and we advised that the price needed revisiting... Cargurus advised that it was £1100 over what it should be, but the sales representative said that they are fixed prices and there was nothing he could do.
All in all, a very high pressure environment with no room to view their stock and we went elsewhere. Very much felt like a wasted journey and a lot of unnecessary stress.
When we moved to another competitor, the difference was out of this world. Relaxed, not pushy and let us roam their stock.

Bought a Grosvenor Freestanding Suite and delivery was quick but be sure to check your goods. We had the tiler in to do the tiling and a plumber fitted the sink and toilet, but then realised that the bath feet didn't fit the bath... These aren't standard baths that you can nip to b&q for feet...
I have been told many different variations about why the wrong feet were sent with the bath.
Firstly they advised the right ones were out of stock, then I asked why they would send feet that didn't fit if they knew this. It then changed to that those feet would never be back in stock and we agreed if I could find some to fit they would be reimbursed. Now, miraculously having a new set of feet sent but I can't be provided with a tracking number or estimated date of arrival...
I know one thing for sure - the bathroom that we were so desperately working to get fitted for Christmas is not going to be ready and I will be sending the invoice to this company for having to re-employ a plumber for one day thanks to this error.
In the start, the company were very apologetic, but I'm now losing patience with the above variation of events.
I won't hold my breath about the right feet being sent.
Happy to discuss this review in further details and change if the issue is resolved but feeling very upset and frustrated.

***Update - I have received the feet (as of 24th Dec), got the plumber back (on the 11th Jan) everything was in situ, we unwrapped the roll top baths wrapping and the lip is scuffed. I wouldn't really care if it was on the back of the bath but it's not.
I have emailed twice and now forwarded to the requested email address below.

I ordered some shoes... and although my item did arrive - all be it a little late, there are a few things to consider:

1) Standard template email responses to emails.
2) The picture of my parcel didn't match what actually turned up - this left me scratching my head (was in a black bag when posted and wasn't in a box, then it was in a white one when it arrived and the shoes were in a box.....!)
3) The items are clearly posted from one place to another (not in the UK) and then entered in to the Royal Mail network
4) After my item was late, I was given a tip by a royal mail worker on what to email the company - my parcel then miraculously appeared in the royal mail network.

In short - if you don't mind waiting, it's good but I've never had to ask for a refund. In all honesty, the response I got when trying to track the item glossed over what I'd asked. PostNL seem to be involved somewhere with the initial despatch and then it drops off the radar. Cheaper than others, but at a delay - if you want it in a hurry, don't order from here.