Online ordering is fine as long as you don't have a problem...
The delivery took quite a while so I just picked the item up in store (as they had stock) and asked that once the item came to store, that they return and refund it for me... I thought that was pretty straightforward. They assured me it would be.
The order was finally cancelled on the 10th Nov after the order was placed on the 25th October. Superdrug said they refunded the order on the 11th of November.
There is ABSOLUTELY no sign of the refund or anyone able to help me, despite providing my card details and going back and forth day after day with help at superdrug.com.
We're now on the 8th of Dec and I'm being told by them that they have refunded it - but they haven't... How do I get someone who will actually help me?!

Update - the bank have shown that the refund has been put through as though it happened on the 25th of October on the original transaction... Why that would happen, I've no idea but this may worth superdrug online taking in to consideration when people like me are looking for the date it was processed... So I can confirm the refund, but it was still an absolute headache. I've upgraded from a 1* to 3*