Phil

Hi Phil

We’re really sorry for the experience you’ve had.

Your order was dispatched on a next-day service, unfortunately DHL confirmed to us this morning that the parcel was damaged at their depot. As soon as we became aware of a problem yesterday, we got back to you quickly, explained the situation and arranged a replacement straight away, along with a £10 gift card as an apology.

Review invitations are sent automatically once an order has been dispatched, and an issue like this is very rare, which is why you received the invite before delivery - our apologies.

The replacement has now been arranged and should reach you on Monday/Tuesday. Once your replacement arrives we’d be very grateful if you might consider revising your review.

Thank you again for your patience and understanding, and we’re very sorry for the inconvenience caused.

Hello,

Thank you for taking the time to leave us a review. I am sorry to hear you were not as happy with the waste baskets you purchased as we would have liked.

Our team is on hand to help, so we kindly ask our customers to contact us if there are any problems so we can resolve them as swiftly as possible and ensure that you do not have any outstanding concerns. We always strive to provide our customers with quality products and are sorry this wasn't the case. Following my email I am currently waiting to hear back from you so I can take a further look into this. In the meantime we remain available should you have any other questions or concerns.

Thanks and best wishes,
Vanessa at Tap Warehouse.

Hello Phil,

Thank you for taking the time to leave us a review; we appreciate it.

Please accept my apologies for the issues you faced with applying the discount on the delivery fee of your order. This is certainly not the experience we expect our customers to have.

I have issued a refund for the delivery fee, please allow 3-5 working days for it to appear in your account.  

Apologies again for any inconvenience this has caused.

Kind Regards,
Dyann

Hi Phil,

I've had a look into it and we refunded your returns handling fee back to you for this order. The £5 fee I think you're referring to is the initial shipping fee, however I have refunded this to you as well now by way of apology for our error.

Apologies for the incorrect item on your order, we're a manual packing warehouse so on the odd occasion an item can be picked wrongly, however we're always keen to get this remedied as soon as possible.

Regards,
Team TD

Hi Phil, 

Thanks for sharing this with us. 

We're sorry to hear you find it difficult to leave a review here on Trustpilot, as we really want as many customers to share their insights with companies, we'd like to learn a bit more about what you exaclty experienced as difficult.

This information can help us to become better. You can share this with us by simply editing this review - if you want of course. This guide explains how you can do this, should you need instructions: https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review

Thanks in advance. 

Kind regards,

Sacha - Trustpilot

Good Morning Phil

We are very sorry to learn you did not receive the email we sent.

We have sent you another email.

Please respond at your earliest convenience.

\thank you
Sportsshoes.com

Good Afternoon Phil

We are so sorry to learn of the issue with the insole.

We have sent you an email to resolve this for you.

Thank you
Sportsshoes.com

Good afternoon Phil,

I am sorry for the inconveniences you have experienced with DPD and for the errors in service.

I will be forwarding your message over to an advisor, who will be in contact with you soon regarding this issue.

Andy

Hi Phil,

Thank you for your review.

I am sorry to hear that you are unhappy with your recent shopping experience with us!

So I am able to look into this further please email your order number to: onlinereviews@size.co.uk quoting reference: #7976575 in the subject.

Many thanks.
Mollie,
size? Online Review Team