Rachel Taylor

We were staying down the road & called on spec for advice because we’ve had an episodic problem with the brakes on the caravan on and off this year - the technician came to speak to us and he seemed to resonate immediately with what the issue was. Luckily a cancellation had come up for the next day so we were booked in to enable it to be checked out and this was done efficiently. 3 problems were identified and sorted in an afternoon and straight away the difference has been noticed. The staff were all really professional from the reception staff to technicians who dealt with us and the after care manager. We are Very grateful for the service received. Thank you!

We bought a car in April but it had some problems with the information system within a few days. We spoke to the after sales team and although it has taken a couple of months to sort the issue, they have arranged for repair and met the cost because we had had the car for less than 30 days and the warranty wouldn’t have covered the total amount anyway. Email communication was very good and we managed to liaise with one person who worked between ourselves and VW (who were not as easy to get answers from !) . Phone contact is a little more tricky though and it takes along time to get through. But we are pleased with the end result and hopefully will now enjoy trouble free motoring!

Fast and prompt sale, price excellent.