TI

TimCatford

United Kingdom

Reviews

Review of Currys

Rated 3 out of 5 stars

Terrible experience in store

Terrible experience in store. Lots of products but few staff to help. I bought a tablet and was walking out of the store only to someone to demand to see my receipt. It was a good thing I had asked for a paper receipt! I bought the tablet there even though it cost a little more than Amazon because of convenience and customer service. I won’t be making the same mistake again.

August 4, 2025

Reply from Currys

Hi Tim,


Thank you for sharing the experience you had in one of our stores. Clearly this is not the service you should expect and we’re really sorry for any disappointment caused as a result.


We have sent you an email from contactsocial@currys.co.uk so that we can assist you further with your issue.


Thanks - Ben

Review of Intuit Credit Karma UK

Rated 3 out of 5 stars

Electoral Register

They state that I’m not on the Electoral Register whilst in fact I’m on the open register.

October 14, 2025
Unprompted review

Reply from Intuit Credit Karma UK

Hello,

I’m sorry to hear you’ve spotted something on your report that doesn’t look right.

The information we display is provided by TransUnion - they’re the credit reference agency we use and they hold your credit file and score.

Review of English Heritage

Rated 2 out of 5 stars

Chatbot

The chatbot it is very poor. It can’t answer basic questions.

March 8, 2025
Unprompted review

Reply from English Heritage

Hi Tim, I'm sorry to hear you're disappointed with our website chatbot. We're aware there are some limitations with the automated bot. Please click the Live Chat button on the same page instead and you'll be able to chat to a human member of our team during office hours. I've also sent you a separate message asking for more information and you are welcome to reply to this and we'll contact you back. Thanks again,

Review of OnBuy.com

Rated 5 out of 5 stars

Samsung Galaxy Watch 6…

Great value for a brand new Samsung Galaxy Watch 6. It came within just a few days.

October 15, 2024

Reply from OnBuy.com

Hello Tim,

We appreciate you taking the time to share your positive experience. We're thrilled to hear that you were happy with the value and the quick delivery of your new Samsung Galaxy Watch 6.

Have a great day,
Sahra - OnBuy Team

Review of iD Mobile

Rated 3 out of 5 stars

Better deals for new customers only!

ID Mobile don't give the same deals to existing customers that they do to new customers. You have to phone and threaten to switch to another provider to get a good deal.

October 2, 2024

Reply from iD Mobile

Hi Tim, thank you for reaching out to let us know of your experience. However, I'm sorry to hear of the price difference between a new connection deal and an upgrade.

Our upgrade tariffs are based on the initial credit check ran at the beginning of the first contract, as well as a few other factors. If you do need further assistance with this, feel free to contact us via socialqueries@idmobile.co.uk. We'd be happy to help.

Thanks
Lauren
iD Mobile

Review of The Co-operative Bank

Rated 1 out of 5 stars

More Co-operative Bank Incompetence

My account is overdrawn due to the balance being transferred out so the account can be closed & then another payment came out after that so my account is now overdrawn.When I sent money to cover this the Co-op just sends it back so my account remains overdrawn without an overdraft limit. I spoke to the Co-op & they told me to speak to the other bank. When I speak to the other bank they tell me to speak to the Co-op!

June 3, 2023
Unprompted review

Reply from The Co-operative Bank

Hi Tim, I'm really sorry for the inconvenience this is causing and that you've been unable to resolve it despite contacting us. We can certainly get this resolved for you. I've sent you a request through Trustpilot for some more information. Please respond to this request so that we can help you.
Alternatively you can also send us a message on Facebook (https://www.facebook.com/thecooperativebank) or Twitter (https://twitter.com/CooperativeBank). Just quote 'Trustpilot' in your message and we will be able to link it back to this review. Thanks - Michelle

Review of The Co-operative Bank

Rated 1 out of 5 stars

Terrible app

Was logged off mobile app “due to security issues. Tried to log on again but unable to despite being able to using the same details when I logged on using my tablet. Couldn’t reset online and was on the phone for over 50 minutes ! Also apparently my first name is invalid! Don’t these people know proper English!

May 17, 2023
Unprompted review

Reply from The Co-operative Bank

Hi Tim, apologies that you were on the phone for so long when trying to resolve the issues you were having accessing our mobile banking app. I hope this has now been resolved for you and I'll ensure that your feedback is passed on. If you've had any further issues with this since calling Customer Services then please send us a message on Facebook (https://www.facebook.com/thecooperativebank) or Twitter (https://twitter.com/CooperativeBank). Just quote 'Trustpilot' in your message and we will be able to link it back to this review. Thanks - Michelle

Review of Oak Furnitureland

Rated 5 out of 5 stars

Pleasant Shop

Great shop with a good range of furniture on display. Very helpful staff.

September 11, 2020
Unprompted review

Review of Virgin

Rated 1 out of 5 stars

Useless company

Useless company. Only way to actually speak to somebody it seems is to threaten to cancel your contract. Advisors are difficult to understand and don’t seem to listen very carefully. Advised to call a +44 number for voicemail when this only has to be used when calling from outside the U.K.!

February 5, 2019
Unprompted review