United Kingdom
Review of Stayforlong
Useless! Booked a hotel in Bath over the August Bank Holiday. The hotel had zero knowledge of my booking and had been fully booked for a week? I had only booked the day prior! So had to spend the first few hrs looking for alternative accommodation and pay out more money. To date, I've not received a response from stayforlong. Would never use again!
Review of Nevaeh Store
Ordered a gold plated bangle. Delivery was lengthy but the colour of the bracelet was awful. Looked really cheap and nothing like gold.
I won't be placing any further orders.
Review of House of Worktops
Excellent service - great value and was kept informed of order status at all times.
Thank you to Ivo and Ivan for prompt and courteous delivery.
Review of PAVERS
Ordered shoes and received an email to say no longer available in the warehouse but would be delivered from store. Received an email from Royal Mail to say they were expecting them and they'd update me once they received the shoes from Pavers. That never happened. Contacted customer services - they offered a refund and said 'looked like the shoes had gone astray! and that there were none left!! Never used Pavers before and don't plan to do so again.
Reply from PAVERS
Good morning,
Many thanks for your feedback on the issues you have faced.
We do pride ourselves in delivering great service through out the Pavers journey and apologise that on this occasion we haven't done so.
We are currently in the process off changing couriers to ensure that we can give the best experience for our customers as possible, and we have noticed a big improvement already in deliveries to our customers.
We do hope that we are given the chance to restore your faith in Pavers in the future.
Many thanks,
Ian
Pavers
Review of ASOS
Placed an order and made sure delivery would be in plenty of time as it was a birthday gift. Wasn't received until 5 days past the latest delivery date, not good enough. Yodel site kept saying they hadn't received the order from the supplier although ASOS said the parcel had been given to couriers days before!!
Review of Outdooroutlet
Ordered a barrel type water butt which was a great price compared to other retailers. I needed to amend the delivery options after I'd made the order so called the store. Spoke to Dan who was really helpful and sorted it straight away. Excellent customer service.
Review of Appleyard Flowers
Easy to order. Great flowers and updates to let me know that flowers were out for delivery and when they were actually delivered. Recipient was delighted.
Review of Seagravenurseries
I was fully aware I would be waiting a while to receive my order (2x Photinia Red Robin 5-6ft EXCLUDING pot height) although I had received a confirmation email and details of when my order would be delivered.
However, I actually cannot believe the condition of the plants I've received. It isn’t just a case of them not being watered for a day – looks like they’ve not been watered for weeks. The new growth is completely dead and beyond saving. Spindly plants that are such poor quality. There are loads of leaves that have come away and the two plants are completely different heights. If I could attach photos I would as the poor condition really needs to be seen to be believed!
Review of JD Sports Deutschland
As one of the biggest sports retailers in the UK I find it unbelievable their warehouse and distribution service is so poor. When I order something I don't expect to have to wait over a week for it to be dispatched, let alone receive it. Absolute joke
Reply from JD Sports Deutschland
Hallo Amanda,
Es tut uns leid, dass Sie mit unseren Dienstleistungen nicht zufrieden waren
Bitte kontaktieren Sie uns unter onlinehilfe@jdsports.de, damit wir Ihnen weiterhelfen können
Mit freundlichen Grüßen,
JD Sports Kundenbetreuungsteam
Review of TUI
I needed to move the already booked holiday by five days with over six months notice, for which I had to pay £700. Yes, this is annoying but more so when the rep you're speaking to seems to be enjoying your predicament and just keeps saying 'it's in the terms and conditions, you should have read the terms and conditions' over and over again!
I decided to move my holiday via the website as I assumed it would be easier than talking to the rep - wrong! I entered our new dates of travel etc and entered the payment information for the additional fee to then get a message saying 'there was an error with my card'... although on checking my bank, the money had been taken! I then called the premium number again to be told there was no record of me making a change.... although they managed to take the fee?? I was advised there was nothing that could be done until the following day as the Finance Team had left. I was told that someone would call me at 9.15am the following day. On asking, the rep confirmed there were notes on the system, detailing what had happened.
Surprise, surprise nobody called me the next day. I again made a call to Thomson's premium helpline and was told there were no notes on the system of my conversation the evening before. To be fair, on this occasion, the rep called Megan was very helpful and managed to sort the issue.
Customers shouldn't have to put up with this appalling level of customer service. I for one, will not be booking a package holiday again having received such poor service. Thomson's really need to look into training their representatives to deal with Customers correctly.
