Libuse Arnost

Issues with intermittent internet speed for weeks led to IT engineer Dustin’s yesterday. Dustin was very helpful, knowledgeable and showed a real care in resolving the issue once and for all which I was very appreciative of. It appeared the internet has improved since too although it’s been only a day so far.
Thanks to Dustin, YouFibre has not lost a customer.

Products continuously advertised as available and in stock yet whilst being sold out for now nearly a month since my initial purchase. Delivery & Full stock date continues to be pushed away week after week whilst blatantly ignoring the raised issue of a false advertising and customer misinformation.
This has now became a repeat issue with this company. Deeply disappointed.
Order: 2810

I had same issues with failed delivery and even worse customer service. And full of frustration was about to leave a terrible feedback to deter anyone else experiencing the same when even speaking to a manager in customer service the experience got even worse.

Instead I researched the company and found a new board of directors being appointed as of Oct 2019.
Although I wasn’t giving it much hope, to receive any response, I sent them an email directly as I did not want to believe a new management would turn a blind eye to what had seemed to be a widespread issue within the company and could mean the make or brake of the future of the company.

Pleasantly surprised, I got a response and also had a new customer service manager (Louise) appointed to deal with my case (indicating there may be only one or two bad apples amongst the customer service management rather than being it a widespread issue).
Furthermore, a member of the top management, one I contacted, took the time and effort to send a personal note and prove they DO care and that there are things about to be changed to show customers they are worthy.

Yaya was very helpful, informative and is an asset to your customer service team.

It took nearly a week for the unlock and whenever the progress was queried I only ever got referred to T&C or was dismissed by saying it was a norm sometimes and another £9.99 ‘booster’ was pushed onto me to purchase instead.
Would not choose directunlocks again.