United Kingdom
Review of Purina
The trustpilot rating speaks for itself.
I hope you don't have to deal with Abby , so called customer Specialist. The last email from her stated she won't help & make further contact with me. How rude!
In the end they rectified my issue very well after I contacted Management.
Review of Sytner Group
Poor shoddy experience.
The salesman only wants a quick sale.
He kept asking for my telephone number but I said twice your not having it until deal agreed. What's the issue with that?
Review of Royal Mail
The posties are lazy.
Mine doesn't even bother moving the bolt from my gate to access my front door, it's too much effort for him & he won't write out the missed delivery cards.
Got it all on CCTV.
Then you phone customer service that states it takes 40 minutes to answer but I was cut off after mind boring 35 minutes!
Review of ClickMechanic
Reply from ClickMechanic
Hi Mr Townsend,
We're sorry to hear of your unhappiness with us.
Unfortunately, as you have not included any identifying details, we're unable to trace your booking request and so cannot provide specifics here, but in general terms, it's important to understand the following;
We (ClickMechanic) are a third-party marketplace only. All mechanics trading on our network are independent and are not employed by us. They trade under their own business names, manage their own work schedules and ultimately, decide which bookings they accept or decline.
We deal with gazillions of bookings - the vast majority of which get picked up by our partner mechanics. For the small number that don't, there's usually a good reason - i.e. scheduling issues, part/s availability, pricing, location, repair type etc.
We ask for a customer's dates and times of availability, and when their booking request is offered to our network, the reviewing mechanic will consider whether they can undertake the work within the availability time frame the customer has mentioned.
Whilst there is an option for same-day and next-day requests at an additional cost, this will depend on mechanic uptake.
We're sorry if your booking request was not one that got accepted. Rest assured, you would not been charged anything at all, and we hope you may give us another try in the future.
Kind regards,
Alex
Head of Customer Service
ClickMechanic
Review of Arbury
The salesman doesn't bother to respond to your questions if not quick sale.
Reply from Arbury
Thank you for your review, we apologise that on this occasion our customer service was not up to our usual standard. Please could you email further details to enquiries@arbury.co.uk and we will look into this further for you.
Review of Purina
There is no assistance from petcare team. Call centre was rude.
Was promised a parcel that never came & a callback.
Review of 1pMobile
Terrible customer care, they know nothing about phones!
The network coverage is shocking for the West Midlands, it's not the outer hebredies for goodness sake!
Review of ieGeek
Poor product that won't work because I can't even get the app to download.
Review of NOOD Pet Food
Love the fact the salmon is responsibly sourced & the chicken is free range.
Just disappointed Asda has recently stopped stocking it.
Review of Royal London Mutual Insurance Society Limited
They were very polite on phone but they promised a call back that never came.
Yet they did sort it out afterwards to a high standard.
Reply from Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with the business area as soon as possible.
https://www.royallondon.com/forms/help-form
Kind regards, Angela.
Review of James Wellbeloved
Used to have a good name but has now gone to s**t.
Their new website has cancelled my order & now doesn't even allow me to create new account or login on old one!
This company won't even allow a telephone order!
Reply from James Wellbeloved
Thank you for bringing this to our attention! We are very sorry to hear that your order was canceled and apologise for the inconvenience caused.
We are aware of some issues affecting our customers while we were upgrading our website. Massive apologies for any inconvenience this may cause, we really appreciate your patience and understanding at this time!
You should have been notified by e-mail with instructions on how you can regain access to your James Wellbeloved account.
For further support, please contact us - we are here to help!
Team Wellbeloved
Review of swiftcover.com
Very kindly waived my excess after accident.
Then offered a very good renewal price.
Only let down was poor manners from claims team staff.
Reply from swiftcover.com
Hi there,
Thank you for taking the time on leaving us some feedback on your experience.
It's great to see that your renewal price was very good but I apologise for the service provided. If you need any help in the future, feel free to get in touch.
Take care,
Adam,
Swiftcover Customer Service Team.
Review of Boiler Central
I had a couple of hiccups originally with the engineer but credit where credit is due the Customer Success Manager was excellent & went above & beyond to put everything right.
Review of Arnold Clark
Linwood Vauxhall Branch
The CEO states on YouTube it's all about the customer experience - yes it's all about that - NOT!
Was about to collect car after weeks of waiting even though I was willing to accept a technical issue on a brand new car.
Only to find they had upped the price on their Pre Order Form.
Also was promised by Ben at Wolverhampton collection centre that he'd phone back but never bothered.
Good job I never went to collect!
Reply from Arnold Clark
Hello,
Thank you for your review. I'm sorry to read it. If you would like to discuss this, please contact our Customer Services team at 01416481088 or customerservice@arnoldclark.com.
Arnold Clark Team
Review of Aviva
They just want your money & don't assist properly once you finally get through on the phone.
Poor Car Insurance - no help just send warnings to you via text.
Reply from Aviva
Morning Mr Townsend,
Thanks for taking the time to leave a review.
This is disappointing to see how you're feeling and certainly not what we expect for our customers. So we can look into this further and get you some help, please do pop us a private message on Facebook or Twitter at @AvivaUK with your full name, policy number, query and that it's in relation to this review case 69873.
You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Aviva Social Team
Review of Arnold Clark
They Mess you around
I organised delivery but it was never done. All I got was they have no technicians. Then one is sick, then one is on holiday.
I organised insurance but they wanted the date changed for the end of the month Salesmans bonus.
They wouldn't even cover the premium difference or even offer drive away insurance.
Then the management had hissy fit & cancelled order.
Reply from Arnold Clark
Hello,
I'm sorry to read your review. I have emailed you from Trustpilot requesting some information, please include your full name, the car registration, and your contact details.
Arnold Clark Team
Review of Motorpoint
Asked for Service history.
Still waiting over 24 hours later.
They don't get back to you.
Reply from Motorpoint
Hi Mr Townsend,
Thank you for your review, if you could provide a vehicle order number I can ensure a member of the team contact you as soon as possible.
Kind Regards
Nikki
Review of Arnold Clark
Check the car over! Found damage on a pre reg. Also missing carpet mats I was promised.
Got good deal with Sales Manager only to go to pot once I was given a Sales woman whom had not good manners & was pushy. Also to top it off the Business Manager over ruled the Sales Manager & cancelled the offered deal the same day.
Reply from Arnold Clark
Hi Mr Townsend,
Thank you for your review. I'm sorry you have had these issues. Please contact our Customer Services team if you would like to discuss this further: 01416481088 or customerservice@arnoldclark.com.
Arnold Clark Team
Review of 1pMobile
poor customer support
The phone chat doesn't work!
Review of Barclaycard
Only just received card & can't even register it by phone!
Tried online & it states at end 'Technical Problems '!
