New updated app is awful
Prior to the summer everything was working well, now they have changed their computer systems and app and it’s appalling. App says that there are no orders pending or received, customer service takes ages to get a response and then tablets turn up randomly with medications starting 5 days previously. Pouches are now morning afternoon and night when previously they were pouched as twice a day, and for no apparent reason as they were ordered and sent at the same time as the other medications, two tablets are not pouched at all.
Reply from PillTime
Dear Joanne,
Thank you for your feedback. We're sorry to hear about the recent issues you've experienced, and we completely understand how frustrating this must be especially after previously receiving a smooth and reliable service.
We acknowledge that changes to our systems and app have caused some disruption and we sincerely apologise for the inconvenience this has caused. Please be assured that we are actively working to resolve these issues and improve the overall user experience.
In relation to the issues you're experiencing with the app, we recommend sending us a photo or screenshot of what you're seeing to the customer service email address. This will help our technical team investigate further and resolve the issue more efficiently.
Please don't hesitate to contact us if you require any further assistance and we would be happy to help.
Kind Regards,
PillTime Team
