Geoff

Bought a set of wooden blinds from them last year. All went well (except they did not send the promised free cushion covers) Have decided to fit a matching set to another window in the same room. Having gone to all the trouble of measuring up and filling out the order form etc I attempted to check out, only to receive a system error message. They did reply to my subsequent email saying they are in the process of changing their payment options. That was 3 months back! and their site is still returning the same error message today. I would have moved on months ago but I need the blinds to match the previous order.

On the plus side, the furniture cabinets were decent quality and look very good.
On the minus side, the delivery was several weeks late and one package had been tampered with resulting in the lighting kit being removed.
Customer service at first gave me the run-around then finally gave me the impression they would send replacements. When I began to chase the delivery of the replacements they 'ghosted' me and of course the delivery never arrived.
This seems to be a case of 'ignore the customer and they will eventually go away'.
Things can always go wrong but there is no excuse for deceit.

Bought a Wilks USA RX545 pressure washer in May last year. Still under warranty. A few weeks ago it went up in smoke and stopped working permanently.
I have repeatedly contacted Union Mart through their customer services email system on their website.
It has been over a month now since my first email and I have yet to receive a reply to any one of them.
We are fast approaching the end of the warranty period but I simply cannot get their attention.

Excellent choice of products. First class service.

One of the best mail order firms I have ever dealt with. Huge choice of products and excellent delivery service.