Andrea Biehl

Run. Run fast. I purchased a surface laptop, it got ruined and they offered me a discount to re-purchase so I did. Within the warranty period a hairline crack (which is a known issue w/them) developed so I sent in pictures, they approved the repair and I sent my device back. It was delivered but I never received any update. I eventually contacted them and they found the laptop, told me they wouldn't fix it as it was listed under the wrong serial number (the rep logged the case, not me). I asked them to fix this vs. their solution of sending it back and then mailing it back again to them as I had a digital class I needed it back for. I asked to escalate the issue as I kept being asked for information that wasn't necessary. Finally, the issue was escalated and I was asked to give 24 hours to review. Well, days passed, I asked for updates to 3 different people and couldn't get any. I emailed them another 3 ways and received no response back. I informed them I needed a laptop and if no one was going to get back to me I would have to go and purchase another or withdraw from the class and push out graduation. Still, no response. A full 7 days later I eventually bought a new laptop as Microsoft didn't respond at ALL to any of the 6+ emails from me (they don't/wont provide a phone number either) as I had no idea if I would ever hear from them again. I then logged a complaint with the BBB. I then heard back from them and that was it. The BBB kept getting responses from them for me to work with them directly but it's been several weeks, several emails and still no response from Microsoft. Best Buy employees warned me of their horrible service but having loved my first surface I didn't listen and I purchased it again. Never again will I ever purchase another Microsoft product after this experience. I still haven't received an apology or an email back from them. Horrible company that doesn't stand behind their product and hides all failures of their employees.

What a disaster. It took about 6 weeks to get the item I purchased because AptDeco had 3 different (almost was 4) shippers "pick up" the job and then after realizing the pay wasn't sufficient to complete the job they bailed. Finally I received the item and it is NOT at all as is described. Now I need to dispute and wait 7-10 business days for them to review the damage that I submitted. So, 6 weeks later, $3000 later and I have nothing but aggravation. AptDeco basically lists the item, a 3rd party picks up the listed item for delivery and then they delivery. I didn't realize that it was basically anyone with a pickup that was willing to drive - the guy actually asked me if there was anyone here to help him w/the item or if he needed to bring a second person for a 75" long 250lb piece of furniture. I could keep going but I'm just going to advise against using AptDeco. I was really hoping it was a cool way to get some authentic vintage pieces of furniture but it won't be a service that I look to in the future.

I ordered a few lights for the exterior and interior of a project. I absolutely love the lights for the interior (and exterior) and the quality was great; however, the lights were described as white on the website and are clearly a cream color. Unfortunately, customer service didn't offer anything except to send me a shipping label so it cost me $57 to determine their color descriptions are not accurate. If they had acknowledged their mistake and covered the cost of return shipping I would have given them 5 stars. As a designer who frequently is purchasing this is unfortunate as I no longer feel confident purchasing from shades of light.

I have been a group of customer for over a year now and while I expected to like it I did not expect to love it. I have found that they give a lot of offers which helps you try new products. while I feel that you do need to look into the products that you're purchasing to ensure that they meet your health standards, most of the products that they carry are on the better end of the scale imo. their customer service is probably the best that I've ever encountered whether you are having an issue, a product did not stand up to it's claims were you simply did not like a product you tried. I have and will continue to recommend Grove collaborative as I feel that they truly are a company that cares.

Easy ordering, books as described and shipped as promised. I've tried other used book sites but this is by far my favorite! Thanks biblio!