Mr Neil Harwood

Hi Mr Neil Harwood,
It’s wonderful to hear that you’ve been a regular customer and that you’re happy with the service and quality we provide. We truly appreciate your loyalty and look forward to continuing to meet your expectations!

Kind regards,
Wayfair UK

Dear Neil,

Thank you for your review.

I am sorry to hear of the issues experienced.

All parts (apart from universal items) are model number specific and model details should be used when locating a part to ensure the item is suitable for the appliance it is intended for.

The item in question is listed as a ‘Multifit Cooker Control Knob - Matt Silver' which isn't listed to fit specific make/models but will only fit depending on the specification listed on our website.

We want you to be totally happy with your eSpares purchase, which includes a hassle free returns procedure should you need to send an item back to us.

If a part is faulty, damaged or no longer needed, simply return it to us within 14 days of delivery in the condition you received it and we'll arrange a refund or replacement.

Please accept our apologies for the inconvenience caused.

Kind regards,
Hamza

Hi Neil

Thank you so much for leaving us a fantastic review We’er happy to hear you had a 5* boiler service with us!

Regards
John