Stuart Parker

Bin not collected, made a complaint, was advised it was not put out which is a lie, look on website which says it was emptied which is a lie, I complained, had a response which is from a no reply email and customer service never put a name on the email so I don't know who I am dealing with and no accountability.
Raise another complaint they now class as a Service Request, who ever i have dealt with would not last 2 minutes in the private sector.

Wrong advise given to me which they admit, also GDPR request not dealt with within 30 days I had to chase, and then it was dealt with, I raised a complaint regarding these issues which has been ongoing for over 2 months, very very slow response times.

Skoda Bedford - Avoid
Please read so you don’t encounter the same experience
Sales experience terrible, unable to pay deposit by credit card, salesman told me I had hit credit card limit, next day he confirmed system issue.
2 weeks to be sent order form, and the colour car I wanted went, as a result order form had to be corrected 3 times to reflect new colour.
3 weeks after collecting car, dealer demands £1000 (see below) this has been reported to FCA, Motor Ombudsman, Trading Standards, and Skoda customer services etc.
At 28 days request to reject car under 2015 consumer act, 30 day short term reject due to rattles & paint defeat, car iis brand new.
General manager could not be less helpful & does not understand 2015 consumer act, car went in last week after 6 weeks for dealer to look at faults, and they scratch the hell out of the car during the service wash despite me telling them not to clean the car (dealer has agreed to a pay for a professional detailer to sort the scratches)

----- Forwarded message -----
From: Compliance
To:
Sent: Thursday 24 April 2025 at 14:37:16 BST
Subject: RE: Over Payment
Hi ******
Thank you for taking my call this afternoon. Again, I want to apologise for the failings of Skoda Bedford which have caused these circumstances. To summarise what we discussed, I firstly want to reiterate that you are not responsible for returning the £1000 to the dealership.
In your original email forwarded to Compliance on 23/04/2025, you were informed by the dealership that Skoda Financial Services paid out the correct amount of £***** to fund your vehicle purchase, but it was the Marshall invoice reading at £1000 more, which is where the discrepancy lay. Then in another email, you were advised that the error was created by Skoda Financial Services and the dealership were attempting to recover the shortfall from yourself.
In my conversation with xxxxxx, the General Sales Manager, xxxxxx advised me that the mistake does in fact lie with Marshall, with the dealership having not thoroughly checked that the finance proposal, invoice, and payout figures match. The dealership will now be liaising with Skoda Financial Services to rectify this problem.
We all agree that the information provided to you was misleading and the dealership are now aware that they should not have approached you to ask for the £1000 to be returned, xxxxx personally extends his apology to you. Now that we have clarification on what’s happened here, I hope that as a business we can aim to reach a suitable outcome for yourself as a customer.
During our phone conversation, you also mentioned that the Sales Executive xxxxx came across inexperienced and untrustworthy which made the entire buying process a stressful time for you. Please be assured that this feedback will be provided to the Sales Manager.
You advised me that you would like to raise an official complaint as you feel the information surrounding the deposit contribution, cashback and finance agreement in general was not explained clearly.
I’ve now logged your complaint with Marshall Compliance, and you will receive an acknowledgement in due course. In the meantime, please send over any information which you think will be relevant in assisting with our investigation.
Kind regards

×××××× xxxxx
Compliance Officer

I called and was given the wrong information regarding 2015 consumer rights act 30 day short term rejection, despite quoting their website.
During this call I asked for a copy of the call recording under GDPR as I wanted to escalate as info given contradicted their website, after 30 days no response to to GDPR request and complaint raised.
Not only that due to bad advise I accepted a replacement car rather than a refund.
TMO accept my complaint having heard the conversation and are investigating.

Firstly eye test advised multifocal glasses required, ordered glasses, was not happy with the prescription, had a re test at a 2nd Vision express store and only reading glasses required.
Returned glasses as only 1 week old, after 10 days waiting on confirmation they have been received and refund.

Ordered 2 pairs of glasses only for one pair to be delivered, useless.

Update 6/12/24 I called customer service 5/12/24 and requested a manager call back next day 1 till 2 no call back, but refund is being processed.

Update 10/12/24 2nd pair of glasses received, also received refund but for the wrong order, yes I want a manager to call me, as you have not addressed the other issues, complete idiots.

20000421262 and 2000428122

Update 18/12/24 still waiting for a manager to contact me, but have recieved refund.
Update 23/12/24 still waiting for a manager to call
03/01/25 still waiting for a manager to call.
Absolute joke of a company.

Booked our first Forest holidays trip and we are wholeheartedly disappointed.
Check in was shambolic to say the least. The queue to check in was extremely slow as there were only 4 staff running check in, bar drinks and coffees and covering the shop all during what I can only imagine is their busiest time.
After waiting 20 minutes queuing, we were told that the lodge was late being ready. We were offered drinks while we waited but instead we opted for being upgraded to the premium WiFi (which we could not have survived without as there is no phone signal and the standard WiFi is absolutely useless).
We were able to set up our card against the lodge so we could order food and activities and at this point we were given our lodge number.
After another 15 minutes, the lodge still was not ready.
We hung around in the hope that the keys would appear and realised that we were by far, not the only people still waiting for lodge keys.
As we were waiting another family said they were waiting for the same number lodge that we had been checked into.
The lady from check in (who was very apologetic) found out that we had been checked into the wrong lodge.
We were then finally given our keys, nearly 45 minutes late, and we arrived at the lodge. We then remembered the upgraded WiFi and our credit card had been assigned to a lodge that another family were now stating in. Back to reception to sort out the issue. After complaining that our card details should not have been taken and highlighting the potential issues that this could have caused, it was agreed that we could have dinner the next evening as a gesture of good will. The whole check in process is not up to scratch with guest details on paper spreadsheets and notes in a book- a GDPR nightmare!
The lodge itself is extremely tired. There were lots of cobwebs, black mould behind both the bathroom sinks, mould on the shower cubicle etc. The beds were also very uncomfortable and worn. Everytime you moved the springs creaked!
They charge luxury prices, but lodge is far from it.

Avoid their waterless wash and wash, cleaned my not so dirty car, now have complimentary light scratches, for the last 8 years been using greased lightning so really disappointed with this product.

Payment was taken twice on the same day, customer service confirm its a system fault, contacted Voxi by online chat, was told refund will be raised, will receive text within 21 days, i then have to call Voxi to get refund, total joke.

I had many issues with this company and are on going after 2 months from returning from holiday. First issue putting the price up after you booked online, paperwork and traveling arrangements not made clear, when things go wrong they give you the runaround, if they can be bothered to reply to your email its 5 working days customer complaints you cannot call all dealt with by email, after sales not open at weekend so if you have a problem your knackered.
About to take these cowboys to court.