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Redgate Lodge Reviews 609

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service they received, highlighting the helpfulness and professionalism of the staff. Consumers appreciate the no-pressure sales approach, noting that employees are patient, knowledgeable, and willing to answer all questions. People also value the ease and speed of the car buying process, with many reporting a smooth and hassle-free experience from start to finish. The positive sentiment extends to various aspects of the business, including customer service, staff interactions, and overall value for money. Reviewers are particularly pleased with the condition and preparation of the cars, as well as the fair pricing. Consumers highly recommend this company based on their positive experiences and express a willingness to return for future purchases.

Based on these reviews

Rated 5 out of 5 stars

Absolutely not a bad word to say ! I collected my very first car from Redgate Lodge yesterday and it still doesn’t feel real. Will (the salesman) was amazing from start to finish. The honesty from him... See more

Company replied

Rated 5 out of 5 stars

Went to look at cars on a wednesday( knew what I wanted )Drove my knew car away on the Thursday. Andy the salesman was very helpful and informative and I didn't really have to do much. Everything was... See more

Company replied

Rated 5 out of 5 stars

I had an absolutely fantastic experience buying my new car from Kevin at Redgate Lodge! From start to finish, the service was top-notch. Kevin was incredibly knowledgeable, patient, and genuinely co... See more

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Rated 5 out of 5 stars

From initial enquiry to trade-in and collection of new car, the service experience was smooth and easy. A quality experience deserving of more than the maximum 5 star rating allowed. Thanks Sam!

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Rated 5 out of 5 stars

Really nice and easy. Great customer service and the car drives spot on. Bought a A45 amg and probably the easiest sale, no pushing or convincing. Get left to view the car yourself, ask any questions... See more

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Rated 5 out of 5 stars

Just bought a ford focus st diesel from Andy at redgate Lodge, a few hiccups getting everything sorted but angst a total profesional at handling everything from start to finish. Would recommend redga... See more

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Rated 5 out of 5 stars

I had an excellent experience working with Paul! From the moment I walked into the dealership, he was welcoming, professional, and genuinely interested in helping me find the right car. Unlike many sa... See more

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Rated 5 out of 5 stars

Just picked up my new car from Redgate and as usual the experience was seamless, there is no hard sell everything is geared towards the customer and what he/she wants, from serving coffee to answering... See more

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Rated 5 out of 5 stars

I bought my car from this garage today and couldn’t be happier with the experience. Andy was fantastic from start to finish – friendly, professional, and always willing to help with any questions... See more

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Rated 5 out of 5 stars

From the initial enquiry through to the handover, the experience was second to none. Kevin handled the sale and was professional, knowledgeable, and not forceful at all throughout the whole process. T... See more

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Rated 5 out of 5 stars

Purchased car from Will at Redgate Select great service fair price for the car and sensible money was received for the part exchange. No pushy sales just allowed to look around the car in my own t... See more

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Rated 5 out of 5 stars

Andy is the ultimate professional - no hard sell and from meeting him on Monday this week to collection today the customer service was first-class. Everything that was discussed and explained happene... See more

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Rated 5 out of 5 stars

Perfect smooth purchase Andy made us very welcome and nothing was a trouble .The company are very organised with some very nice cars and it’s good that you can drive them away same day .Would recomme... See more

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Rated 5 out of 5 stars

What a great experience in the uncertain world of selling one’s car. John turned up as promised on time had a good look round the car and then arranged for the money to be sent over immediately. Th... See more

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Rated 5 out of 5 stars

First rate experience from beginning to end. They had the best selection of cars at the spec we were interested in and they were all very well presented. Andy looked after us and we felt that he enga... See more

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Rated 5 out of 5 stars

Absolutely amazing customer service, straight forward and honest. Always replied as soon as possible and with great detail and was always willing to help where ever and whenever possible. Could not re... See more

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Rated 5 out of 5 stars

I have just purchased a Volvo XC60 from Redgate Lodge. The whole experience was handled by Andy. So far my experience has been superb, Andy discussed the process fully and kept me informed of prog... See more

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Rated 5 out of 5 stars

I had all 4 alloy rims on my car completely refurbished. I was quoted online via a WhatsApp chat, car easily booked in, agent called a day or two to confirm work, cost etc. Dropped car off and the sta... See more

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Rated 5 out of 5 stars

Bought an Audi A6 Avant and extended warranty. Quality of service from initial enquiry to picking up the car was exceptional. No hard sell and all issues raised at purchasing stage accepted and comp... See more

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Rated 5 out of 5 stars

Thanks to Andy, buying my new car at Redgate Lodge was so simple. Andy answered all my questions with no hard sell and when I made my decisions he organised everything quickly and professionally with... See more

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Rated 5 out of 5 stars

Unbelievable service from the phone call asking about the car, to collecting, Highly recommend!!!! Soo easy and hassle free, reserved vehicle over the phone, had the car the next week looking like a b... See more

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Rated 5 out of 5 stars

I collected my car earlier today (Tuesday 29th July) after having some scuffs removed from the paintwork I would like to say a huge thank you for the work that was carried out by your team. The... See more

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Rated 5 out of 5 stars

Really good experience, salesman Andy was really helpful and explained everything clearly for me to understand. Made me feel welcome. Would definitely recommend.

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Rated 5 out of 5 stars

Gareth came today to inspect my car, he was very professional and pleasant, the service was fantastic, the whole process was really smooth, very happy with the outcome. I would definitely recommend t... See more

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Rated 5 out of 5 stars

Purchased our new car from Andy at Redgate Lodge. Process was very smooth from start to finish and communication was excellent. Would highly recommend, wouldn’t hesitate to use them again.

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Rated 5 out of 5 stars

Fantastic service and we are over the moon with our purchase. Will has been absolutely amazing throughout. Very professional, friendly and brilliant customer service!.... we'd actually arrived a day b... See more

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Rated 5 out of 5 stars

Gareth has collected my BMW X3 car today. Very efficient service and certainly wouldn’t hesitate to recommend this process and company to others looking to sell their car. Gareth was polite, informati... See more

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Rated 5 out of 5 stars

Bought my 2018 Seat Cupra 300 from here and the salesperson Andy was super helpful from the first enquiry I made to the day I collected my vehicle, he let me take it for a test drive just to make su... See more

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Rated 5 out of 5 stars

Paul laidler was fantastic helped us every step of the way to secure and purchase our new car He took care of all the paperwork,finance and also registered and help set up the tax The car was p... See more

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Rated 5 out of 5 stars

Sam was really helpful, process was nice and smooth, would definitely recommend Sam if you’re looking for a new car. Thanks again!

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Rated 5 out of 5 stars

Had such a good experience buying from Sam Dewar at Redgate lodge. He answered all my 100s of car questions, replied to me straight away, gave me advice in person, was super helpful and gave me all th... See more

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Rated 5 out of 5 stars

Staff are friendly and very helpful. Great company to deal with. Had no pressure on buying a car. I travelled from Glasgow and was well looked after. When I got there, the company had everything in or... See more

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Rated 5 out of 5 stars

As soon as I walked into Redgate lodge I was dealing with Sam. Great bloke! Very very helpful with anything I had on my mind with questions etc and ultimately helped find the car that was perfect for... See more

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Rated 5 out of 5 stars

Fantastic from start to finish! Andy was great, cars priced well, great service, great communication and car condition and preparation was top notch, first time not using main dealers and glad i did b... See more

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Rated 5 out of 5 stars

Great service from the team at redgate, professional from start to finish and such a great selection of cars! Great deals and a great team. Special thanks to Andy who made the whole process easy and... See more

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Rated 5 out of 5 stars

Had Gareth come today to purchase my vw golf he was very professional and polite. I am more than willing to build a working relationship with this company 5 stars all round. Hope to do business again... See more

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Rated 5 out of 5 stars

Good service by Paul souter very welcoming easy understanding from start to finish fantastic dead easy top man smart everything i needed thank you Paul 😊😊😊

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Rated 5 out of 5 stars

The sales person i had contact with was very helpful and pleasent would use them again in the future

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Rated 5 out of 5 stars

Perfect from start to finish. Paul handled the sale from initial phone call to the handover. Very professional and car looked great on collection. Highly recommended,

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Rated 5 out of 5 stars

Bought a lovely used Skoda Kodiaq from Redgate lodge. Car is in lovely condition, and really well prepared for sale. Sam was great to deal with, good communication and made the process nice and and ea... See more

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Rated 5 out of 5 stars

Andy was brilliant definitely recommend not pushy or nothing just good help nothing seemed to be too much

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Rated 5 out of 5 stars

Really good experience buying a car from Redgate Lodge. Filled me with confidence and the sales advisor was super helpful. Would highly recommend

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Rated 5 out of 5 stars

Excellent service from Paul Laidler from start to finish when purchasing my first new car. Thanks allot.

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Rated 5 out of 5 stars
Invited

Staff were professional and polite, nothing was too much trouble. Very pleased with the work carried out.

Company replied

Rated 5 out of 5 stars

This is a great company. I knew what i wanted and Paul made everything so easy. It was like a trip down the supermarket but I came away with a new car!! Excellent service, top marks!

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Rated 5 out of 5 stars

Great service from the garage and nothing was too hard for them never pushed for the hard sale will be a customer for life

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Rated 5 out of 5 stars

Paul souter was a very nice and helpful man and the whole process was easy and painless.

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Rated 5 out of 5 stars

The car was in excellent condition and the customer service was very professional and simple, there was no hassle with trying to sell extras.

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Rated 5 out of 5 stars

Paul from Redgate lodge was great, very helpful and knowledgeable.

Company replied

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Company details

  1. Used Car Dealer

Written by the company

We are a used car specialist based in Shiremoor, Newcastle Upon Tyne. We are based at the north end of the Cobalt Business Park, and we are only 1 mile from the Silverlink Shopping Park, covering Whitley bay, Wallsend, North Shields, Tynemouth, North Tyneside & the North East. We offer quality used cars at very affordable prices. If you are looking for fantastic savings on your first car or looking to upgrade, you can be sure that you will find competitive prices and the best service from Redgate Lodge. Bosch Car Service – Redgate Lodge positioned in North Tyneside, opposite The Village Hotel at The Cobalt, have some fantastic offers on MOT, Car Servicing, Engine Diagnostics, Exhausts, Car Batteries and Discount Tyres at trade prices. Book in online or request a quote for any car repairs you may have. Redgate Lodge Bodyshop is situated on Westmorland Road in North Shields. We have a fully operational vehicle body shop that takes care of all of our bodywork and we have two large vehicle ovens, large enough for vans.


Contact info

4.8

Excellent

TrustScore 5 out of 5

609 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Amazing

Paul made everything smooth and easy about the experience from part ex to purchase of my new vehicle very happy couldn’t fault any of the service.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Redgate lodge…

Would highly recommend Redgate lodge excellent customer service very welcoming not pushy at all

October 14, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thanks for the recommendation! We’re really pleased to hear you enjoyed the experience and found our team welcoming and relaxed. We hope you enjoy your new car, thanks again for choosing Redgate Lodge!

Rated 5 out of 5 stars

Excellent straight forward service an…

Excellent straight forward service an fair part ex price given cheers

October 14, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thanks for the great review! We're glad to hear you found the process straightforward and were happy with your part exchange. Enjoy your new car, and cheers for choosing Redgate Lodge!

Rated 1 out of 5 stars

​I purchased a Volvo V40 from Redgate…

​I purchased a Volvo V40 from Redgate Lodge in December of last year. My experience was deeply disappointing due to serious issues that emerged immediately after collection, suggesting a complete lack of checks prior to purchase.

​Immediately after leaving the forecourt, I discovered a fundamental issue with the fuel cap/filler mechanism that made it impossible to put fuel into the car. The car was rendered useless, and resolving this basic fault caused three weeks of extreme inconvenience and disruption.

​The problems did not stop there. Just recently, I have had to spend an additional £1500 replacing a major pipe (coolant pipe) which indicates deeper mechanical faults were present in the vehicle.

​Given the immediate failure of a basic function (fueling) and the subsequent 1500 expense so soon after purchase, I cannot recommend this dealership. The quality of their vehicle preparation and post-sale care was completely unacceptable.
To be left with a bill this large as a single mother so close to Christmas is disgusting.
The warranty they sold me is also completely useless.
I would avoid at all costs!

December 12, 2024
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the issues you've experienced with your Volvo V40 and the inconvenience caused.

All of our cars are fully inspected and prepared prior to collection, and we aim to prepare all our cars to the highest standards, but with any used car, issues can arise. Any issues reported after sale are handled under the warranty and we have processed countless warranty successful claims.

We are genuinely sorry you have had a negative experience with your vehicle. Please drop us an email with more information on the coolant pipe, including you registration number and we can have a look into it for you

Rated 5 out of 5 stars

Customer service personified

From initial enquiry to trade-in and collection of new car, the service experience was smooth and easy. A quality experience deserving of more than the maximum 5 star rating allowed. Thanks Sam!

October 8, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you so much for the fantastic feedback! We're thrilled to hear that Sam made the whole process smooth and straightforward for you. Enjoy your new car!

Rated 5 out of 5 stars

The sales person i had contact with was…

The sales person i had contact with was very helpful and pleasent would use them again in the future

October 2, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your kind review! We’re really pleased to hear you had a positive experience with our team. We appreciate your recommendation and would be delighted to help again in the future!

Rated 5 out of 5 stars

Great customer service

Went to look at cars on a wednesday( knew what I wanted )Drove my knew car away on the Thursday. Andy the salesman was very helpful and informative and I didn't really have to do much. Everything was quick and simple in a nice clean organised setting. Refreshments are available 👍

October 2, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your great review! We're delighted to hear Andy made the process so quick and easy for you. It’s great to know you drove your new car away the next day and enjoyed the relaxed, organised atmosphere. We really appreciate the feedback!

Rated 5 out of 5 stars

Redgate lodge

Paul souter was a very nice and helpful man and the whole process was easy and painless.

October 6, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for the great feedback! We're really pleased to hear Paul made the process so easy and stress-free for you. Enjoy your new car!

Rated 5 out of 5 stars

Amazing !!!

Absolutely not a bad word to say ! I collected my very first car from Redgate Lodge yesterday and it still doesn’t feel real. Will (the salesman) was amazing from start to finish. The honesty from him when things didn’t go to plan is so beyond appreciated too. Most dealerships would lie, pretend, and deflect, but not this one ! They really do care about their customers and their business! I would highly recommend Redgate Lodge to everyone ! 🤩🥂

October 4, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for such a wonderful review! We’re delighted to hear that Will made your first car buying experience so special. Honesty and care are at the heart of what we do, so it’s great to know that came across. We really appreciate your recommendation and hope you enjoy every moment with your new car!

Rated 5 out of 5 stars

Very professional service and high…

Very professional service and high customer standards

October 1, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your kind feedback. We’re delighted to hear that you found our service professional and up to high standards. We really appreciate your support.

Rated 5 out of 5 stars

Kevin & Redgate Lodge: Where Great Service Meets Great Coffee an absolutely fantastic…

I had an absolutely fantastic experience buying my new car from Kevin at Redgate Lodge! From start to finish, the service was top-notch. Kevin was incredibly knowledgeable, patient, and genuinely committed to helping me find the perfect car. The whole process was smooth, transparent, and hassle-free—so much so that I almost forgot I was there to buy a car and not just hang out.

Bonus shoutout to their coffee machine, which deserves its own five-star review. Honestly, the coffee was so good, I considered staying for a second cup instead of driving off with my new car! The team at Redgate Lodge clearly takes pride in their work and customer care, and they even know how to keep you well-caffeinated while you shop. Highly recommend!

October 1, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you so much for your fantastic review! We’re thrilled to hear that Kevin made your car buying experience smooth and enjoyable, and we’ll be sure to pass on your kind words to him. We’re also glad you appreciated our coffee! Enjoy your new car, and we look forward to seeing you again for another cuppa!

Rated 5 out of 5 stars

The car was in excellent condition and…

The car was in excellent condition and the customer service was very professional and simple, there was no hassle with trying to sell extras.

September 29, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your kind words! We’re delighted to hear you were happy with the car and our service. We always aim to make the process as straightforward and stress free as possible. Enjoy your new vehicle!

Rated 5 out of 5 stars

Redgate lodge

Paul from Redgate lodge was great, very helpful and knowledgeable.

September 29, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your feedback! We’re thrilled to hear Paul was able to help and provide a great experience. Enjoy your new car!

Rated 5 out of 5 stars

Really good experience

Really good experience, salesman Andy was really helpful and explained everything clearly for me to understand. Made me feel welcome. Would definitely recommend.

September 29, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your kind words! We’re delighted to hear Andy made the process clear and welcoming. Enjoy your new car, and thanks for recommending us!

Rated 5 out of 5 stars

Sam was really helpful

Sam was really helpful, process was nice and smooth, would definitely recommend Sam if you’re looking for a new car. Thanks again!

September 27, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thanks so much for your feedback! We’re glad Sam could make everything smooth and easy for you. Enjoy your new car, and we really appreciate the recommendation!

Rated 5 out of 5 stars

This is a great company.

This is a great company.
I knew what i wanted and Paul made everything so easy. It was like a trip down the supermarket but I came away with a new car!!
Excellent service, top marks!

September 27, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thanks so much for your feedback! We’re glad Paul made the process so easy and enjoyable. Enjoy your new car, and we really appreciate the kind words!

Rated 5 out of 5 stars

Paul - an excellent salesman

I had an excellent experience working with Paul! From the moment I walked into the dealership, he was welcoming, professional, and genuinely interested in helping me find the right car. Unlike many salespeople, Paul never made me feel pressured — instead, he listened carefully to what I needed, asked thoughtful questions, and guided me through the options with patience after coming across a few hurdles along the way.

September 26, 2025
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your kind words! We’re thrilled to hear Paul made your experience so smooth and enjoyable. Enjoy your new car, and we look forward to helping you again in the future!

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