Gita

I applied for an e-visa on 16th October 2025 and received an email confirming that my application was being processed. However, after 72 hours, I still had not received my visa. During this time, I repeatedly checked my status online and sent six to seven emails to the official query address, only to receive the same automated response each time: “Your application is in progress.”

Despite clearly marking my case as urgent—as I had a flight booked—there was no genuine support or communication from anyone. It was impossible to speak to a real person or get any meaningful update. The lack of response and transparency caused immense stress and anxiety, especially given the reason for my travel.

Due to this delay, I missed my flight and still have no visa. This trip was meant for my mother’s funeral ceremony in India, a deeply personal and emotional moment I will now miss because of this system’s failure and lack of care.

The ongoing uncertainty and inability to speak with anyone have left me no choice but to book a physical appointment, adding even more difficulty and distress to an already painful situation. Every enquiry I make, the response is to wait; it is in process, even after 72 hours. The query email gives no information as to why there is a long wait, or if they need further information for the visa to be processed.

I applied for an e-visa on 16th October 2025 and received an email confirming that my application was being processed. However, after 72 hours, I still had not received my visa. During this time, I repeatedly checked my status online and sent six to seven emails to the official query address, only to receive the same automated response each time: “Your application is in progress.”

Despite clearly marking my case as urgent—as I had a flight booked—there was no genuine support or communication from anyone. It was impossible to speak to a real person or get any meaningful update. The lack of response and transparency caused immense stress and anxiety, especially given the reason for my travel.

Due to this delay, I missed my flight and still have no visa. This trip was meant for my mother’s funeral ceremony in India, a deeply personal and emotional moment I will now miss because of this system’s failure and lack of care.

The ongoing uncertainty and inability to speak with anyone have left me no choice but to book a physical appointment, adding even more difficulty and distress to an already painful situation.

straight forward and easy to book

I stayed at the Hilton in September and unfortunately left a personal item behind. Upon contacting the hotel, they confirmed they had found it and reassured me they would keep it safe until I could arrange collection. I appreciated the initial communication and trusted that the item would be there when I was able to retrieve it.

Due to unavoidable delays, I arranged for someone to collect the item six months later, only to be told it had been disposed of—without any prior notice or follow-up communication. This was deeply frustrating and disappointing, especially considering I had made my intentions clear and the hotel had agreed to hold onto it.

To make matters worse, the staff member I had been in contact with, Naquan Bryant, has not responded to any of my follow-up emails regarding the issue. The lack of accountability and disregard for my property does not reflect the high standard of service one would expect from a Hilton hotel.

I hope Hilton reviews their lost and found policy and improves their communication, especially when they have confirmed they will retain an item. I would have expected better from such an established brand.

It's impossible to get through to a customer representative and obtain any information. All I want to know is whether my fridge freezer is under warranty for repair, as it is a manufacturing fault. I managed to find an email, and they responded to click on an online link, which I have used, and it keeps reverting to purchasing a new product.

I wanted to purchase an extra baggage allowance for my journey back home, from Sydney to London, but the price quoted was shocking. It was as much as the price for a full-price ticket one way. Such extortion for paying customers but no value for customers.

I recently transfered to talk home. Since I transfered I got network coverage 2 days then I have had not coverage. Customers service is poor. Leaves you waiting and if you don't reply the chat is canceled. I tried several time waiting then got distracted and chat was cancelled. Absolutely no help whatsoever.

This is a travel agent in chez. When things go wrong they ate not even protected by ABTA, the cheap flights are a scam to put you on run down airline planes. I would highly recommend not using them and all the search engine that have kiwi is a rip off and they are all the same companies with different names. Once you pay they will not refund even if flights get cancelled. Lack of assistance and reason to help. They will take your money and refund you less than £10. Even if you request the refund to be reinstated. As their instructions in ap are u clear they can not revoke once canceled. Such waste of time and money.

Kiwi booked my tickets and an air line went into administration. Kiwi then delayed to complete and confirm my options to which I booked another airline flight. I requested a refund for the canceled flight which they were originally offering. They then cancelled all flight which I paid £2,900 they gave me a poxy £92 Kiwi credit. Most search engines for flight have Kiwi as their dealers. I'd rather go to smaller companies that give the service.

I stayed at the Hilton Hotel in New York, Time Square. I checked in after midnight and left early morning at 5am. The room was so dimly lit that even a candle would have given more light. I ended up leaving my travel neck pillow as I could not find it in the room. The bathroom door was a heavy sliding door that if you got stuck your Be in there on your own without anyone to help. Their customers service lacks communication, after accepting they found my item I have not heard back from them and ot has not been 3 weeks.

I made a book to a few destinations, later one of the carriers went into administration. I chose the option of the flight I would like after a fee messages back.and forth. I waited for week for a confirmation of the change yet I received no reply. Meanwhile the app would not allow me to respond to messages or log in even when they sent me an email to login with. This created more stress and I emailed then my issue I was having and I recoeved and email stating I needed to log in. Back to square one. So currently I can not log in nor can I communicate with their customers. They lack the variety of communication that is available such as WhatsApp, messaging and call. Speaking to a real person. Even giving you my full details I end up with robot reply and not an actual person

I wish I had read the reviews before signing up for 12 months with three. The customer service is embarrassing non existing. Can never ever get through to fix any queries.
I went away and purchased and add on for eu roaming data. The payment went through twice for double the amount. Now I have the headache trying to report it but there is no customer service as number never gets through and on line they use non human contact which never recognises my number. I have no idea on how to sort this as there is bo email I can write to. Never going to renew my contract as I have had problems since day one.

Your reply I pathetic. I have tried numerous time via your Web chat. Is doesn't even recognise my number to be a three customer sometimes and other time I'm am passed around virtually still no hope. I joined three since December not that long and I have found it extremely difficult to get intouch with the invisible customer service. Shameful for you to say for me to connect via Web chat.

For the past 20 years I have been Dyson
brand loyal. Unfortunately now I'm moving on. I purchased a V6 cordless vaccum in September 2019, at the time it was quite expensive, 2023 the battery does not charge, it dies out within a minute of use. Poor quality that it didn't even last for 5 years. November 2020 I purchased another Dyson V10 animal the battery in that failed also and the stick is difficult to take out of the power machine handle.. im moving on, so fed up with Dyson

The quality of prints were poor. No options for bright or floss finish. The pic6can put quite dull.

The photos are not quality. The colours are dull and pictures mat. Something like old generation pictures. Not worth the money and labour

Even though the product was not affective, the process with customer service was outstanding and very understanding.

Metro policy when making bank transfers do not have a protocol like other banks, where the name must match the account. If by accident you send money to the u correct account they do not take the responsibility nor guarantee of getting it back for you. This is how they do not protect their customers and their money.

Metro bank is the only bank that does not cover for a disputed transaction. They are the only bank that does not protect their customers when making money transfer to stop the transfer if it to an incorrect account. All other bank have a strict system of having the name and account number matched before sending money across. Where as Metro does not. I will be cancelling all my and my families Metro bank accounts.

A payment went was sent to and incorrect account and Metro bank has kept me waiting for 2 weeks now almost 3 weeks I still haven't heard how the dispute is progressing. Apparently they are still waiting to here back from the other bank. How long does one have to wait and what's to say how many times this has been chased up once is not enough. There should be better communications between banks.

Vodafone cancelled my direct debit only to charge late payment. I then tried to pay my bill the before it is issued, unfortunately I am bot able to pay , I waited to pay it on the day of issue, I get charged with another late fee.
Finally I set up my direct debit, even called customer services to confirm.
Vodafone just loves to charge their customer for late payment and I got charged again. I am again trying to sort it with their customer service. So much inconvenience and stress.