Daniel Nove

Application is not working since months. Non existing customer service when it is coming to troubleshooting.

I purchased an unlimited package a few years ago and have encountered numerous issues since then.

In the past year, customer service has been non-existent; despite this, automatic charges continue to be withdrawn from my account. Thankfully, PayPal has facilitated the recovery of some funds.

Whenever I submit a support ticket, shortly after it switches to “waiting customer reply” before closing without any input from iBrave’s customer service team.

Access to websites and control panels is no longer available, and, most concerningly, there have been no invoices issued for payments made since 2022. This lack of transparency leads me to suspect potential insolvency.

I strongly advise to avoid this service. TERRIBLE. Going to loose a domain I had since 20 years...

Does everything that it should, and fast

Never again.Bad product quality, the way of luring you in to a subscription without clearly stating it, unhelpful customer service and again, uncomfortable lenses.

Bad quality, blurry.
While ordering test lenses there was nothing mentioning subscription. Unexpectedly charged me 33 Euros. Not getting those back, apparently. Client service is not helpful. Never again.