ER

Eryl

United Kingdom

Reviews

Review of The Fragrance Shop


Rated 5 out of 5 stars

Website very easy to navigate and found…

Website very easy to navigate and found what I was looking for straight away. Very quick delivery and kept updated right from ordering to delivery. Very well packaged and my product was in perfect condition. Love that I can pay with klarna too, I can treat myself to a nice perfume without breaking the bank!

June 8, 2025

Review of Thortful


Rated 5 out of 5 stars

Brilliant quality and choice

Always fast delivery. Brilliant choice of cards for every type of humour (even the darkest like myself!) Well packaged and fantastic quality every time. Nothing negative to say.

April 29, 2025

Review of Itvx


Rated 1 out of 5 stars

Absolutely shocking streaming

Absolutely shocking streaming! Every other apps work perfectly fine, you'd think that with all these terrible reviews they would have resolved the issues, it's really not fit for purpose, keeps freezing and buffering, then nothing. Took me over an hour and a half to watch an hour long programme! Do people actually take up the subscription they offer? And if so, is it any better? I'd love to know!

December 1, 2024
Unprompted review

Review of SPV Lights


Rated 5 out of 5 stars

Arrived within 3 days of ordering

Arrived within 3 days of ordering. Easy to install and works as it should. Very bright light from day 1 before even charged. Really good value for money.

May 2, 2024
Unprompted review

Review of Pet Printed


Rated 5 out of 5 stars

Great quality

I've purchased a couple of items from this company and I'm very pleased with the products. Great quality, prompt delivery and well packaged. Absolutely delighted with everything.

April 28, 2024
Unprompted review

Review of Evri


Rated 5 out of 5 stars

Never experienced any issues with…

Never experienced any issues with deliveries. Always polite and courteous and follow any instructions when I'm not in to accept my parcels.

April 20, 2024

Reply from Evri

Thank you for the positive feedback! It means a lot to us.

Review of Yodel by InPost

Review of Superdrug


Rated 3 out of 5 stars

I've shopped with superdrug for years

I've shopped with superdrug for years, and have always been happy with their products and in store service. Living 2 bus rides away and a 32mile round trip to my nearest store I decided to use their online delivery service for the first time 2 weeks ago, opting for the standard 3-5 working days delivery.
After placing my order for a Jean Paul Gaultier gift set at £59 I received acknowledgement via e-mail within minutes, and when I checked its status 2 days later It was stated as "shipped".
After almost 5 days since I'd placed my order I became slightly worried as I'd had no further updates and was anxious that my order wouldn't arrive in time for when I needed it.
Despite numerous e-mail requests throughout the week I was only given the standard automated response, and feeling I was getting nowhere, I ended up ordering the product elsewhere. Finally, after many emails, I was contacted by an actual human who informed me that my parcel had been delivered 3 days after I'd placed my order! I stated that this was not possible as I had been home all day etc I was advised to check outside my property in case it had been hidden outside, and to my horror, stuffed under a pile of a very full recycling box (that was due for collection the next morning!) Was my parcel!! Luckily it was undamaged and intact, albeit a little soggy!!
It had been sitting there for 6 days, no card had been put through the door etc!!! I'm absolutely seething with Royal Mail😡😡

So in theory I'm very happy with superdrug's quick delivery but I feel this could've been resolved much sooner had the customer service team given me more detailed response regarding the whereabouts of my parcel, it was only be sheer luck that it didn't end up in the back of the recycling lorry!!!
So people, check your wheelie bins/recycling boxes or any outbuildings and knooks and crannies before you start firing off disgruntled emails like I did!! In this case it was Royal Mail who were the bad guys, and not superdrug!!

September 16, 2018
Unprompted review

Reply from Superdrug

Hi Eryl

Thanks for getting ion touch about your order.

I would like to look into this for you, to see were you were let down.

Can you please send me your order number and your full billing address to help@superdrug.com and mark your email FAO Jenny. Also state you have been in touch through Trustpilot.

I'm sorry the delivery service was not up to our usual standard and we made you feel this way. I look forward to your reply.

Many thanks for bringing this to our attention.

Jenny
Superdrug Customer service Team