Mark fullet

Awful place. Always a long que, plenty of staff but no one seems to be doing very much so very slow service. Pointless phoning as no one ever answers.
Always some excuse or other posted up on wall as to why service is so poor and how they are working to improve. I have been going there for 18 months now and so far havent seen any improvements !

So far so good. only been with Starling 4 months but so far everything works just great. Opening a business and personal account was easy. The accounts offer great features in the App and todate i am very pleased that i changed to them.

Always hate it when suppliers use DPD as you know there will be problems.The worst of all couriers in my experience. Item already 3 days late and text today says it still wont be delivered as "I HAVE requested a delay until tomorrow" which is definatly not the case as I have hungry animals waiting for this delivery as due to DPD being so usless im now out of feed.
Stop the lies DPD and just get on with the deliveries.

After 32 year running my small Limited Company and banking with the same accounts they conducted a review because they though I looked supicious whatever that is supposed to mean ! I spent 3 months sending them everthing they asked for, passports, id, company documents etc and they lost some of it their end and so locked my accounts putting my business at risk of closure because i cant recieve or make payments Potentially a sad ending to a successful and until their interferance a viable business.

Upon taking my order on 20th November they tell me that "Because of the time of year" I can expect delivery mid January !! which is dissapointing as its usually just a few days.
However I have since been contacted by the company and because I was only a few hours over their Christmas deadline we have managed to reach a solution acceptable to all parties.
So well done Shutter Store , nice to see you value and listen to your customers.

I wouldnt recommend Wickes. We had a 25k kitchen fitted by them. The designer said they would handle everything, dont believe it. When problems arise no one wants to know and your left to sort things out yourself. Fortunately i am a trades person and was able to work with the installer to resolve issues and keep our kitchen install on track but for two weeks it was a full time job and very stressful and this was supposed to be their idea of a fully managed install !

They take all the money up front and then dont want to know.

The installer was so fed up with them that he left them to work for another company after he finished our job saying he would never do another kitchen for Wickes.

They did give me compensation for all my trouble £25 ! On 25k that represents 0.01% more of an insult than compensation and to rub salt into wounds they have a stupid system with a third party you have to go through to claim your £25 which keeps telling me my details are not valid so i cant access it.

Fine until things go wrong (which it appears they often do with this company) and then dont expect any recompense without a battle.

I have been engaged with them since December after return from a dismal trip that cost us nearly £3000 for 4 days.

I wanted to settle amicably but was initially offered a voucher for £500 off another holiday for the missing 50% of our December trip which falls well short of ABTA guidelines.

Eventually after engaging help of my Bank was offered £1500 voucher by their legal department (wonder about the other passengers on our trip who meekly accepted their £500 voucher !).

Now I have been offered £500 cash and £1000 voucher but after such a fiasco and the disgusting treatment by them why would i want to ever travel or give them any more money again. Now will have to go legal to get the full cash settlement .

My advice is avoid them at all costs.

As a potential buyer I am finding Purple Bricks totally useless to deal with no wonder their poor vendor has been on the market for over three months.

Tried to make a booking to view a property the agent never answered, had to phone the call centre and a long wait on the phone and eventually told they will try to contact their agent
Then the agent emails me and says she will have to reschedule us (too late because in the time I waited for her to respond I have booked 5 appointments with traditional agents on that day.
Left a complaint but told they need 15 days to respond !
If I were a seller I wouldn't bother with these clowns.

We went on the Rhine Christmas Cruise 4th to 8th December and what a total fiasco it was.

We were promised a sightseeing cruise of the Rhine visiting 5 Christmas markets.

In reality we cruised at night and only got to see one Christmas market.

Then on day three river was closed so we were
moored all day and not even allowed to leave the boat in case the all clear was given and we begin moving.

On day four a hastily arranged trip was put on leaving the boat at 7.00am and traveling by train to Colne on a six hour round trip eventually getting back to boat at 8.00pm ! During this time the Rhine reopened at lunch time and we could have enjoyed some of the Rhine in daylight but with half the passengers on a train we had to stay put until 9.00pm. Cruising again overnight to be back in Colne for 6.00am where due to a rail strike we had to face a 3 hour coach journey back to Brussels.

It seemed like there was no plan for such contingencies and now we find certainly no chance of a refund other than a voucher off another trip (no chance).

The company endlessly complain in their emails about how much extra expense they incurred because of all this ! Forget the passengers ruined holiday.

Yes the boat was lovely and I suppose they got us there and back but that only accounted for around 50% of what was promised and advertised.

Essentially what we got for our 4 day £2600 was return rail travel and a floating hotel moored up on the bank of Rhine with no where to go and nothing to do.

Was sent an auto renewal notice at twice the price I paid last year. Tried to cancel but no links work, called and auto message says go to their website/cancel but that doesn't work either. Tried via my account and again no links. Phoned and tricked switchboard into taking my call and the woman answering seemed fairly efficient and says she has stopped auto renewal. Will now take cover elsewhere even though it's more expensive as I don't like or trust the way this company behaves.

Needed a vital part from my supplier. Paid for next day delivery before 5.00pm. Later that day DPD send message saying it won't come until the day after due date ! Contacted supplier who called DPD to be told they had lost the parcel and sent it to wrong hub and nothing they could do except send it another day, they couldn't even be bothered to send it out before 10.00am delivery and to make it worse they then send me a text in the evening blaming me for missing their delivery which never came because they lost it . So my poor customer is left without heating for an extra day on coldest day of year thanks to DPDs incompetence and my supplier has lost me as customer until they find a more reliable courier.

They used to be good but now rubbish. just hung on the phone for 20 mins waiting for someone to answer and still sitting here waiting !!!!!

My Pension payments stopped arriving three months ago. After waiting for half an hour on phone I am told they cant help because their systems are down and whilst they can see its been stopped they cant tell me the reason why and can phone back another time ! I did ask why didnt you contact me to let me know to which I got the same answer "our systems are down, cant help you, call back another time"
And reading Royal Londons reply i thought i would go to the link they mentioned to submit my online action form only to find that the page has been removed!
Did manage to get through to them on phone the next day but now have to wait 10 days for them to post out a form for me to sign so they can investigate why they are hanging on to my money. Delay after delay, sounds more like a scam to hold on to their customers money in their account.
I am only thankful that I have closed all my other pensions with them (except this one because I cant) and now have full full control over my financial destiny and would advise everyone to do the same.

I booked a removal on Friday evening and gave my card details to confirm. The move was quoted at £2000. On Monday morning had a phone call to say that the date I had chosen was really popular and that the price had gone up by £1400 over the weekend. Now would be £3400 !!! Needless to say I have cancelled. Would never consider ever again. Customer service say it was just an honest mistake sounds more like an extortion racket to me

My wife was sent a bouquet and chocolates from her Daughter for Mother's Day. The chocolate box was dumped on the top damaging the flowers and breaking them off the stems but didn't really matter as most of the bunch was dead and rotting to the extent of putrification anyway. Totally disgusting, had to go straight in the bin. Don't know how Waitrose can allow this to go on.

Never again !
Having Leased three vehicles over past 9 years from Leaseplan without issue. I Returned my last Ford Transit Van at end of 3 year lease having only done 48K of contracted 58K milage (bonus for them although they tell me under mileage doesnt matter but funny how over milage does when the customer has to pay).
The guy that collected it asked me if I had actually used it as it was one of the cleanest and most immaculate he had seen for months.
Admittedly there was a small stone chip on front grille and a small chip in rear bumper therefore imagine my surprise to get a bill for "Unfair wear and tear" for £780.00 ! ( £250 to repair each chip £30 for a scratched mirror housing (which I don't dispute) and £250 for a "Cracked Windscreen" which wasn't "cracked" when i handed van over).
Upon protesting they immediatly dropped the supposed "Cracked windscreen" charge and removed £53.50 from each stone chip and as a so called "Good will Gesture" removed the charge for the mirror, leaving a total to pay of £393.00 for repairs. What repairs ? The van went to Auction that afternoon so any repairs would have had to be done with a touch up paint stick costing arount £12.00.
Never mind their reference to so called Motor Industry Guide Lines which they love to refer to as justification for these excessive fabricated overcharges I have paid what I consider a reasonable £100 for the "Damage" and the rest they can argue about in Court with me.
Of course I will never ever Lease another van from them again or ever recommend anyone else to deal with them. So really is this End of Lease scam really worth it LeasePlan ?

And as usual upon reading my Review on Trust Pilot Leaseplan gives their standard reply. If I am not happy I can escalate to BVRLA (an organisation set up and paid for by the Leasing companies to regulate themselves) so some chance of finding in my favour ! Or I could go to the Financial Services Ombudsman (Except that they don't actually deal with car leasing financal arrangements).
No thanks Leaseplan ! Lets just take our chances with the Courts if you really want to try and wring me out of a couple of hundred extra quid after I have spent over £50K with you over the last 9 years. If im right you can pay and if im wrong I will pay, this for me is'nt about the money, its the principle of standing up to bullies and scammers.
What ever the future outcome I have already taken steps to ensure that my Company will never again take another vehicle from you.

Booked for New Years Eve (£700 !) Also booked non refundable London Hotel for night . Just been told by Email with two weeks to go that the boat won't now be sailing on New Years Eve due to a gerabox fault which can't be reapaired until New Year and the event cancelled ! Yes they are going to issue a refund but now £690 out of pocket for the Hotel that I can't cancel. Never ever again with Bateaux London but reading other reviews seems like this company have lost the plot and dont care anyway.

After reading reviews had doubts about company but wanted last minute tickets to see sell out David Garrett concert in Budapest. Don't know what face value of tickets were but all went smoothly and they were excellent seats at very front of stage. No complaints what so ever. So suppose if you don't mind what you pay just want to go this site is OK maybe if you are looking for a cheap deal its not

Never once in many years have I had a prompt collection. Today's (Friday) for example was cancelled at 4.00pm until Monday after having already waited five days ! Always come on the very last possible day of their 5 day window. Very quick to take the money but very slow to collect