Vicky

I placed an order for a jacket at 11:34 p.m. After I placed the order, I realized that if I signed up for the membership I could have gotten 15% off as well as free shipping. So, I quickly joined and then responded to my confirmation email 11 minutes later, asking to cancel the order OR if they would honor the 15% and free shipping to my current order.

My response email bounced back, so I went to the chat box on their website. Since it was after hours, I had to talk with an AI rep. The AI told me I could not cancel the order. (It had been 15 minutes.)

The first thing I did the next morning was reach out via chat again to talk to a live agent. I explained the situation and he told me couldn't cancel the order. But I could return it once I received it for a $6 fee. So, with the $9 shipping, it'd be $15.

Or if I waited THIRTY DAYS, I'd receive another discount code for 25%. Then I could return the jacket and repurchase it.

I was still so frustrated, that I decided to call an agent. This agent was even less helpful and accommodating. I was told once again that, even though it had been less than 24 hours, they couldn't cancel the order. And what was even more aggravating, this agent told me that if I had called within 15 minutes after placing my order, it could have been canceled.

First of all, 15 minutes?! What? That's absurd. But even more frustrating, I DID try to cancel the order within 15 minutes. I have the time-stamped email response to prove it. She then told me I should have called a live rep. Um... it was 11:34 p.m. PT, so that wasn't an option.

I've had this exact scenario with other companies and other companies have been quick and accommodating to this situation. They've been happy to issue a refund. But now seeing all the other Trust Pilot reviews, I understand I'm not alone in my frustration.

I hope Columbia will do better in the future. Not only will I be returning that jacket, but I will also avoid buying any Columbia products in the future.

Honestly, I truly believe Vinovest has scammed me. I've invested around $7000 and I've been trying to liquidate my portfolio for months. Only two have received any offers. Worse still, I opened an account for my mom. The $5,000 I helped her invest is now down 20 percent. I listed her wines at the same time as I listed my own and she has not received a single offer on any of them. It's been months! At this point, we're desperate to get any sort of recoup of our money. We both realize we have lost money at this point, but it looks more and more likely we may never see any of this money again. While all of our wines remain unsold, Vinovest continues to take out its monthly fee. Over time, this fee will whittle away our account to nothing. Shame on this company and shame on Anthony Zhang. I wish I could go back and take back my investment.

What an incredible organization that was able to support me during such a difficult and scary time. A staff full of empathetic, caring people! I cannot say enough good things. Thank you!!

So easy! Every Wheels for Wishes representative I interacted with was so professional and kind. I’m so happy I found this wonderful organization. Glad my donation went to a great cause!

Thanks WFW team! Keep up the great work!

Honestly, I'm very frustrated right now. I learned that I had to cancel my flight due to a work. This was LESS than 24 hours after booking it. I understand that it is typical for companies to have cancellations fees, but it is pretty standard that if you cancel within 24 hours, there is no fee. I think it's ridiculous that JustFly doesn't follow suit.

The customer service representative I talked to was equally infuriating. "Bobby" came across as very condescending and unhelpful. He proceeded to explain to me, in length, that I should purchased travel insurance and all the specifics that entailed. Um, I know what travel insurance is, thank you. This was my first time booking with JustFly and it will be my last.