Tina M

I wanted to share my final feedback regarding my experience with the Hilo band a few weeks after purchase.

I purchased the device in good faith, reassured by its FDA clearance and the promise of continuous blood pressure monitoring. Unfortunately, despite recalibrations and careful use as per Hilo guidelines and feedback from customer support (who have actually been pretty responsive and have certainly tried to help) the band consistently reports elevated blood pressure readings compared to a clinically validated upper-arm cuff.

For example:
• Hilo reading:144/92
• Cuff reading (same time): 124/83

As someone titrating ADHD medication, I was highly motivated to make this work. Instead, I’ve found the algorithm amplifies natural BP variability (due to medication, activity and hormonal changes) into apparent sustained hypertension that simply isn’t borne out by clinical-grade devices. This has caused unnecessary stress and made the device counterproductive for me.

I appreciate that the technology may work well for individuals with stable BP patterns, but I believe it’s important to flag that it may not be suitable for users with variable physiology, such as those adjusting medications or experiencing hormonal changes. This limitation isn’t clear in the marketing.

Very unhappy. The Facebook advert claimed this supported different approaches to fasting. The app is all about meal plans, which I am not remotely interested in. I have cancelled my £19.99 subscription within minutes. I have received a confirmation of cancellation email, so expect nothing further to be taken from my account. Despite cancelling, they are still sending emails and I have had to unsubscribe. Just don’t bother.
Edited to say that I am not aware that Beyond Body have reached out for my contact details. I have emailed to provide them and will update this review if they do actually respond to me.

Fast delivery and amazing product. This is the third mattress topper I have bought in the last few months, as I have been struggling with a back problem. The first two didn’t help, but since getting the Panda topper, I’m so much more comfortable and sleeping really well. I would strongly recommend. Don’t even bother with anything else!

Literally zero support. Facebook posts are blocked if they contain questions or aren’t positive reviews. When I once received an email asking if I needed help, I received a reply to my response, but still no answer to my questions. No idea how to request a refund, but I would if I could, as this has been the biggest waste of money ever. All I asked was whether I should follow the weekly beginner session or the A or B session. Surely it shouldn’t be that hard to provide an answer. I gave up after about 2 weeks as I had no idea if I was doing it right. Worst customer service I have ever come across.

Really love Long Tall Sally. It the only place I can get clothes that really fit. Usually love both style and quality. On the rare occasions I don’t, returns are no quibble and easy.