Long Tall Sally Reviews 56,102

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the easy ordering process and the on-time delivery service. Consumers highlight the great selection of clothing available, especially for tall people, and the perfect fit of the garments. The customer service receives positive feedback for being helpful and efficient. Moreover, the product quality and the value for money are appreciated by the reviewers. Consumers express their satisfaction with the product selection and the convenience of collecting their orders from local stores or lockers. People find the website easy to use and appreciate the wide range of choices available. The company is praised for providing fashionable clothing and shoes for individuals with specific size requirements.

Based on these reviews

Rated 4 out of 5 stars
Verified

Great to get clothes to fit when you have long legs. I got 2 pairs of joggers and find them very comfortable, though a bit too wide on the hips. Good selection of colours and reasonable price. Deli... See more

Rated 4 out of 5 stars
Verified

The jacket is beautiful, but more of a darker brown in colour, than red. I would have preferred it to be redder. It comes up small - I am usually a size 14 in LTS, occasionally a size 16 in tops as... See more

Rated 4 out of 5 stars
Verified

Bought 2 maxi dresses, im 6ft and great length for me, size 16 fit well, not small or too big fitting, for the price well made, material and colours as expected. Overall pleased with purchases

Rated 4 out of 5 stars
Verified

A surprisingly good delivery from Yodel, I like the fact that they don't have a greyish tone. More for autumn / winter than warmer weather, I think.

Rated 5 out of 5 stars
Verified

Now that I have my clothes delivered to an InPost locker or shop collection point, I'm not losing parcels. Sadly, the Yours Clothing Store in Glasgow, Argyle St has temporarily closed but I can still... See more

Rated 2 out of 5 stars
Verified

I thought the trousers were of poor quality.. Tring to return them took ages… the web site did not respond to the continue button… Eventually I posted them myself at my own expense, apart from the mo... See more

Company replied

Rated 5 out of 5 stars
Verified

Being tall complete with a large standard shoe size is challenging....you want style, you want a good choice in colours, fabrics and a range of prices, special offers that suit your individual budget... See more

Rated 5 out of 5 stars
Verified

I've been buying from you since you began trading and have been to shops in London, Tunbridge Wells and Cheltenham. I have a 34.5" inside leg and a horror, since childhood, of trousers flapping around... See more

Rated 5 out of 5 stars
Verified

I was very surprised by the quality gor the price I paid. It was so comfortable and fitted me perfectly as my height is on the tall side and find when shopping in other fashion outlets, the clothes... See more

Rated 5 out of 5 stars
Verified

The sizes are spot on true to size and there's a great selection I buy all my clothes from here. Recently I've ordered trainers and they also fit perfectly I get so many compliments it wonderful to kn... See more

Rated 2 out of 5 stars
Verified

Problem returning the swimsuit I didn’t want with no order ref the chat robot didn’t get it and still waiting for a call from long tall sally Extremely frustrated 😣

Company replied

Rated 5 out of 5 stars
Verified

Two packs of t shirts not at a fair price, but they where both twin packs. I also ordered sandals but they where sent back because they where too short though they where extra wide fitting. The order... See more

Rated 2 out of 5 stars
Verified

Sadly the quality and fit of the clothes have gone downhill. When I tried to return some items, I was not given an order number in the parcel or via email which meant I was unable to return items. I t... See more

Company replied

Rated 5 out of 5 stars
Verified

I'm 5ft 9" but got these trousers altered as the length was long. I knew this when I purchased it but had to have the. The material is nice, colour is great and definitely comfortable. I would recomme... See more

Rated 3 out of 5 stars
Verified

Didn’t realise there was no fastening so hoping the stretchy material will not get too baggy around the neck. I also did not realise the length of the trousers - will now need to cut about ten inches... See more

Company replied

Rated 5 out of 5 stars
Verified

The dressing gown is as soft and comfortable as the picture suggests. Many times I order stuff online and it disappoints. This is beautiful. First time I’ve ever had one touch the floor. It’s perfect... See more

Rated 3 out of 5 stars
Verified

Good fast delivery and prompt refund on returned items. However I was miffed as to why they put a temporary hold on my order as I had apparently ordered too many jeans. I find some of their jeans vary... See more

Company replied

Rated 3 out of 5 stars
Verified

Please please please start selling some ordinary straight leg every day/work trousers. Print/patterned would be a bonus!!! As I drive around I see so many older ladies in bog standard straight leg pr... See more

Company replied

Rated 3 out of 5 stars
Verified

I've had trouble getting the right sizes for clothing from them recently. It's very hit and miss, jumpers come up too small in the body, tops too short and jeans too tight in one colour but perfect in... See more

Company replied

Rated 3 out of 5 stars
Verified

Towelling dressing gown was 100% cotton which I love, long and with long sleeves - excellent Waffle dressing gown is synthetic so I was disappointed as hoped to replace a lovely 100% waffle cotton... See more

Company replied

Rated 5 out of 5 stars
Verified

All in stock and arrived a day earlier than I expected by Yodel, who always knock. Liked all the items, especially the lace trimmed dress.

Rated 2 out of 5 stars
Verified

Unfortunately the checkout had a locker address but recommended as home address so delivery went very weong, customer services were cery good . In the end i did manage to reorder. And it was worth it

Company replied

Rated 5 out of 5 stars
Verified

Always great quality clothing and good customer service. Just need more going out clothing such as tops, skorts and trousers. Love the lengths etc but need to modernise for younger tall woman who rely... See more

Rated 5 out of 5 stars
Verified

Very prompt delivery. Really good quality clothing . Will definitely buy from here again. Brilliant for the taller lady

Rated 2 out of 5 stars
Verified

I purchased a skirt which when it arrived was too big and not really good quality When I tried to send it back using the returns section it was a nightmare . I could not find my order number but... See more

Company replied

Rated 5 out of 5 stars
Verified

Great customer service, great product and a very reasonable price. More importantly jeans long enough for my daughters legs.

Rated 3 out of 5 stars
Verified

Trouser lengths are never consistant. Have had to spend many pounds getting them turned up (not a usual problem for me EVER). Occasionally they are perfect length but that is rare.

Company replied

Rated 5 out of 5 stars
Verified

This was my first order from LTS. Easy to order, delivered on time and very pleased with my 2 dresses. I opted to collect from my local Asda who couldn’t scan my bar code, find my order number or my... See more

Rated 5 out of 5 stars
Verified

I'm a tall cuvy woman . Long Tall Sally have amazing choice of clothing. The lengths are brilliant. The only store I can really shop at for length although I can find the tops to short in length. Sup... See more

Rated 4 out of 5 stars
Verified

Speedy delivery and excellent service, unfortunately the trousers need belt loops as they continually keep falling down! Even a smaller tight fitting pair fall down too!

Rated 5 out of 5 stars
Verified

Nice material, fits well , perfect body and arm length and great value. Will probably get another one !

Rated 5 out of 5 stars
Verified

Excellent as always, easy ordering and collection via Inpost. Everything was perfect for me and really good value

Rated 5 out of 5 stars
Verified

The InPost locker collection service was great, as it was very close by, at my local Lidl store but I've ordered more clothing since and my Lidl option appears to have gone!

Rated 2 out of 5 stars
Verified

Disappointing because the size 8 black denim dress was wrongly labelled it was huge. I already had it in blue and it fits me perfectly and is beautiful.

Company replied

Rated 5 out of 5 stars
Verified

It's so difficult to buy anything that's long enough for my 14 year old daughter. She absolutely loves these jeans and they even have some growth in the leg length.

Rated 5 out of 5 stars
Verified

The swim suit I purchased fitted me perfectly. I am very pleased with it. I like the colour and I like the cut of it. I am very pleased with the quality of the material. I am absolutely delighted with... See more

Rated 2 out of 5 stars

Update: I finally received the things I ordered, 13 days after I ordered them. Of the four items I ordered, I'm returning one because the sleeves are too short (v neck jumper) which is hila... See more

Company replied

Rated 4 out of 5 stars
Verified

Easy to order online with items delivered on time. Some sizing issues with a couple of the products so got returned via a Yours clothing store with was also easy to do.

Rated 5 out of 5 stars
Verified

I needed to buy this roll neck jumper. I can't wait to wear it when it starts getting old. The material is a little thick, comfortable and warm.

Rated 5 out of 5 stars
Verified

Garments arrived well within delivery time and both fit well. Good quality fabric and finish for the price. Thankyou

Rated 5 out of 5 stars
Verified

LTS always come up trumps when I’m searching for inspiration!

Rated 5 out of 5 stars
Verified

Ordered two pairs of pyjama trousers. Both are well made, lovely colours, comfortable and cosy.

Rated 5 out of 5 stars
Verified

Long Tall Sally’s website is easy to use. The jeans were of a great quality. Unfortunately they didn’t suit me so had to send back.

Rated 5 out of 5 stars
Verified

The long gilet was just what I wanted. It fits great and have received compliments from friends. Good price and quality.

Rated 5 out of 5 stars
Verified

Very fast ,l love long tall sally clothes,l used th buy them years ago when they first came out thanks

Rated 5 out of 5 stars
Verified

Everything was very efficient. I had a problem that was quickly resolved.

Rated 5 out of 5 stars
Verified

I like that LTS caters for tall people and those with shoes sizes that are not common in ordinary stores. The quality of the sandals was very good. I’ll always appreciate LTS for bringing fashionabl... See more

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Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Plus Size Clothing Store
  4. Shoe Store

About Long Tall Sally

Written by the company

  • Since 1976 we’ve made it our mission to be the destination of choice for tall women worldwide.

  • We NEVER just add inches. We construct each and every garment positioning hips, hems, pockets and plackets exactly where they should be. We champion tall women everywhere.

  • Shop online for tall women's clothes in sizes 8-24. Fashion clothes for tall women: long dresses, tall tops, tall jeans & large shoes 7-13

Contact info

3.7

Average

TrustScore 3.5 out of 5

56K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Poor quality

Too small fabric too thin poor quality fabric.
Not
hing like the picture online whi h is misleading

October 1, 2025
Long Tall Sally logo

Reply from Long Tall Sally

We appreciate your feedback and we're sorry the item didn't meet expectations due to its size, fabric, and perceived quality. We'll review the online presentation.

Rated 5 out of 5 stars
Verified

Shoes in my size

Lovely clothes and shoes in my size. Returns process is also very straightforward and easy for when things don't fit quite right

September 17, 2025
Rated 1 out of 5 stars
Verified

Terrible delivery & service!

Yodel!! No delivery of my order again that I placed on 6.10.25. I asked it to be sent to an Inpost locker as I work full time and didn't want to miss it being delivered. The Inpost locker is within a shopping centre that closes at 10pm!

Reason by Yodel to why my parcel hasn't been delivered (2 attempts to be delivered). "They couldn't deliver as they couldn't get access to the property"? It's a shopping centre and has car parks!?

Have contacted Yodel twice and LTS twice and still no update or parcel?

September 17, 2025
Long Tall Sally logo

Reply from Long Tall Sally

We are sorry to hear about the delivery issues with your order from October 6th. We understand your frustration regarding the failed delivery attempts to the Inpost locker and the lack of updates. We'll investigate this matter with our team and LTS to understand what occurred. Thank you for bringing this to our attention.

Rated 4 out of 5 stars
Verified

Prompt delivery

Prompt delivery, kept updated with estimated time of delivery and easy to return to a Yours clothing store if required.

September 17, 2025
Rated 1 out of 5 stars
Verified

Nothing wrong with the quality

Nothing wrong with the quality.
I’ve been trying to do a return for weeks. Customer service is awful. Phone number doesn’t exist, auto responses but n interactions with a person bar one that I answered but no reply.
Left with clothes that don’t fit, never will fit.
There was no packing slip in my delivery which has been the root cause but that shouldn’t be my problem. Will never use again.

September 13, 2025
Long Tall Sally logo

Reply from Long Tall Sally

We appreciate you bringing this to our attention. We are sorry to hear about the difficulties you've experienced with our customer service and the return process. We'll investigate the lack of communication and missing packing slip to improve our processes. Your feedback is valuable.

Rated 1 out of 5 stars
Verified

Dreadful company

Dreadful company - avoid

September 17, 2025
Long Tall Sally logo

Reply from Long Tall Sally

We're sorry to hear this is your experience - please let us know how we can improve for the future.

Rated 1 out of 5 stars
Verified

Absolute worst company now

There was no communication. I never received my order and could not receive a phone number or human to communicate with.

September 30, 2025
Long Tall Sally logo

Reply from Long Tall Sally

We regret that you did not receive your order and experienced a lack of communication. We appreciate your feedback and will investigate this issue to improve our services.

Rated 1 out of 5 stars

Do not order from this company

Do not order form this company! I returned an order in July, its now October and still no refund. They use another company Eshop for their CC transactions. Both companies point the finger at the other as to why there is no refund. Its honeslty a joke. Spend your money elsewhere

October 14, 2025
Unprompted review
Long Tall Sally logo

Reply from Long Tall Sally

We apologize that you have not received your refund since July. We appreciate you bringing this to our attention. Please get in touch so we can look into this issue with our payment processor to determine what happened and work towards a resolution.

Rated 2 out of 5 stars

Poor customer service

I really want to like this company as I am tall & appreciate the options. However, I placed an order that never came or had tracking info. and their customer service responded to my issue 3 times with the same automated response. They have still not fixed my issue. I’m at the brink of claiming fraud with my bank and am frustrated because I just want my original order. I hope this is an isolated event but I’ve seen other people have issues with their customer service.

October 14, 2025
Unprompted review
Long Tall Sally logo

Reply from Long Tall Sally

We appreciate you bringing this to our attention. We are sorry your order didn't arrive and for the unhelpful customer service responses. We'll investigate the order and customer service issues to prevent this from happening again. Thanks for your feedback.

Rated 3 out of 5 stars
Verified

The sizing is hit and miss

The sizing is hit and miss. Sizev down for tshirts- good length but incredibly baggy.

September 30, 2025
Long Tall Sally logo

Reply from Long Tall Sally

We appreciate your feedback on the sizing. We're sorry the fit wasn't consistent for you and that the t-shirt was too baggy.

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