Craig Kelly

I am very disappointed with the customer service I have received from your company today,
I have 8 sonos products and have been very happy until today.
My 4 year old sub has stopped working and after explaining to the help desk that I have tried resets etc and still no light on this supposedly premium product they can only offer me the 15% voucher that I have submitted for upgrade via my app.
After reading various posts from the sonos community and internet sites it seems you should offer a 30% voucher once unit is returned to you and the UK consumer right act does not come into affect with your company.
After years of wanting your products and purchasing various sonos items, I am now considering other company products as the support I have received is not what I was hoping for.

Sekonda UK customer service has been excellent.
Thanks to Ben my wife’s watch will fit perfectly.
Highly recommended company to deal with .
5 Stars Plus

I did not know that Pimlico plumbers were the 4th emergency service. Please add blue lights and sirens to your vehicles if they want to use the hard shoulder as a live lane when the rest of us have to sit in slow moving traffic.
This happened today ( 11/4/24 - 7:10AM) on the M11 southbound between junction 5 and 4 with the reg of van looking like BATH .
Please speak to your drivers regarding the laws of driving in the uk. A well known company like yours should not have your drivers breaking the law.

Pre ordered Xbox game , Good price but delivered 3 days late.
Will not use again for pre orders

This is the second time I have used this company and it is so easy and convenient to order and I have received exactly what I wanted both times. Will use again when I need some more cut to size Perspex. A+++

Do not buy anything from this site or maidline, Very easy to get scammed and they advertise on Facebook. Criminals do NOT BUY.

I cannot believe in this day and age that this company can get away with their unbelievable bad service. After booking and paying for a courier on Sunday night for a parcel to be picked up Tuesday and delivered next day I am still waiting for the parcel to be picked up (Wednesday night) after numerus emails to this company nothing has happened, They keep on telling me that it has been picked up or telling me they will look into it. I have asked them twice for the money back but no joy so far. Please stay clear of this company as you will get burned.
I will be taken this further if I do not get an apology and my money back. If minus stars were available they would get them

Bought their air conditioning unit and I had to email them the details for the extended guarantee. Great service from Lisa Pennie on the email.
Recommend product due to the heatwave we are having in the uk at the moment.
Well done Igenix

Another order for the air conditioning unit , via PayPal.
No email or message left on mobile, a courtesy call or mail would have been nice to let me know that this was a mis-price item.
PayPal payment disappeared on account.
Won’t be using this company again due to lack of communication