Kyle Rogers

Sadly, I ignored the reviews here. Fo the past two months, my entire webserver (hosting 6 clients!) Has repetitively gone down.
Let me tell you , these guys are friendly, professional and careful. However, it seems to break EVERY week, seriously not an exaggeration, I am looking at all my sites down, angry messages from clients, an unlicensed direct admin page and a massive dent in my ego.
I cannot access anything right now, not the backups, not anything. I am now annoyingly looking to move service providers,

BEWARE

EDIT: The shenanigans continue, My websites are once again all down. All at once, Their reply of 'hat didn't happen' is hilarious to me because "I screenshot it every time

Where do I even begin? My experience with IONOS has been a nightmare from start to finish. Initially, their sales pitch lacked clarity, which should have been a warning. But the real trouble started when IONOS found a so-called "malicious file" on ONE of my domains. This file, an image with a slight permission change (something entirely normal within a WordPress setup), was flagged as a major issue.

Rather than handling this appropriately, IONOS took down my entire web space—every domain, every file, and every folder—resulting in error 403 across the all 5 websites. This catastrophic action not only tanked my Google rankings but also caused immense stress and disruption to my business. Their response? A vague directive to "follow the instructions to get your information back." Unsurprisingly, this process led nowhere.

The following day, I received a call stating my websites were back up. But this was far from the truth—only the front pages were restored, while admin pages remained inaccessible. It became clear that the only way to truly resolve this situation is to leave IONOS entirely. Ironically, only then did they manage to restore service properly.

Throughout my time with IONOS, they constantly tried to upsell me on their upgraded security package, which now feels like nothing more than a tactic to squeeze more money out of me.

IONOS’ heavy-handed approach to handling a non-issue, combined with their relentless upselling and inadequate support, has completely destroyed my trust in them. If you value your websites, rankings, and peace of mind, steer clear of IONOS.

UPDATE: The incompetence knows no bounds! After Canceling and being given 7 days to transfer my data, they deleted my domains entirely, so I lost most of my data. I have now spent a total of 7 hours on the phone trying to fix this. They tried to take an extra $90 per domain (so that's x5!). I will now be pursuing legal action for loss of earnings, google rankings, and loss of an entire day trying to get this sorted, I am writing this at 1:40 in the morning

Pyronix have been head and shoulders above the competition for years and years. Both for installers and end users. Their tech support are all ex-installers, I learn something new everytime I speak to them

I started this process with absolutely no faith in it, every bank and lender seemed to not want me due to my self-employment. Cue Lewis and Katie who are absolute mortgage machines, they really work to get a mortgage offer. They are both extremely knowledgeable, have contacts with most lenders and are not afraid to ask questions. They are STILL helping me with solicitors etc. I have recommended them to every single one of my friends who have also given up on this process. Lewis and Katie, I cannot say this enough THANKYOU.

Honestly, probably the best education experience I've had in my life. It was a shame that it had to end, I've made friends for life here. I've got a new career now.
Need to mention the tutors, they will actually work to make sure you pass your exams, I had a particularly bad domestic issue halfway through and the staff where incredibly understanding. They helped me focus and actually rescheduled part of my course to go and deal with the issue.

Thankyou guys so much!