Mark Thomas

This past Saturday morning I reserved a Luxury Lyft for 6:15 pm that evening to attend a black tie event (cost, $65.10). I received confirmation with a pick up time between 6:15 and 6:20. At 6:20 I found out that my original driver had dumped me and the new one would be arriving "in 30 minutes". We had to be there at 7:00 to greet our guests and his arrival time, at best, would have us at our destination 30 minutes late. Over the next 10 minutes I kept trying to contact the driver but kept getting the message that he had a passenger and could not respond. 15 minutes past arrival time the map still showed him in downtown Nashville. I had no choice but cancel the ride and beg a neighbor to drive us to the event. Needless to say our return trip home was with UBER. So, never again Lyft. NEVER.

I purchased a Barbour coat on Black Friday. Received a confirmation of purchase. iKRIX waited a WEEK to inform me it wasn’t in stock and the order was canceled. Now I’ve lost the opportunity to purchase it at Black Friday prices from another retailer. Totally unacceptable!

I’ve been ordering 90 day supplies of multiple meds from this company for YEARS. Long before they changed their name, back when they gave outstanding FRIENDLY customer service, back when the meds were delivered nicely packaged. Fast forward to now, multiple times being on hold for 15-20 minutes, multiple requests for call backs yet they NEVER do, and now no auto refills?!?!
If they have even a snowball’s chance in hades of surviving, they need to take a look at Mark Cuban CostPlus and massively reengineer their company immediately. BTW, prices for Cuban’s meds kicks their butt!

It felt like a rip off. After watching all the folksy ads, offering a deep discount on the first order, I took the plunge. I wish the nutrition info said exactly what daily percentages of each nutrient was in each serving, but it doesn’t. I called the company and asked for this information, but got nowhere. Utterly ridiculous. I don’t know if, for instance, vitamin C, am I getting 100%, 200%, or 5% of the recommended daily dosage? I should’ve asked for a refund, but instead I canceled my account and tossed the product.

This may be the absolute worst company I’ve ever encountered. In 2017 I purchased a salt cell for my swimming pool, $269, which is still their advertised price for a new one. This company touted an “Industry leading 5 year warranty.” Their competitor, Hayward, offers a 3 year non-prorated warranty, so I went with 5. 3 years later the salt cell failed. To file a warranty claim I had to first clean the cell with muriatic acid, send a purchase receipt, model & serial numbers, and a current water analysis. After uploading the data, I received an invoice for $336. Upon inquiry, I was told the warranty is prorated, based off what they consider “retail price.” I was told this was explained in the manual that came with the salt cell. First of all, I received nothing with the salt cell, and second, their marketing hype around their “industry leading” 5 year warranty never mentions pro-rata nor it being based on some obscure retail price. So in essence, under warranty, I can have a replacement for $67 more than the advertised price of a new one! Reading BBB complaints, unfortunately after the fact, this company has a history of misrepresentation and deceit. I have filed a complaint with the Illinois State Attorney Generals office.

Recently I purchased a diamond dial for my Rolex Day-Date. I was so impressed with the transaction that I sent my wife’s Rolex President in for its 5 year refurbishing. I couldn’t be more pleased. I’ve been having this done at a local jeweler in Nashville, TN. The price to have a refurbishing done is similar, but I’ll never go back to the Nashville jeweler. The attention to detail is incredible. Her watch looks as if it just came out of the jewelers case, brand new. And where it took at least 6 to 8 weeks to get it back locally, from the day I mailed it, I had her watch back in less than two weeks.

We needed a queen mattress set for an upstairs guest bedroom. After hearing Dave Ramsey advertise for this store, I gave them a try. They had a great deal on a Beautyrest Silver set. My wife and I have been discussing for months replacing our king set in the master bedroom, so after deciding on the queen, I browsed king. They had a Beautyrest Legend set that sells for $4099 at Mattress Firm. With Marks digital coupon, $950! Incredible deal, so I bought it too. They delivered both an hour later. $100 delivery fee, and this is an outlet store so no warranty, but how many mattress warranty claims have you ever filed? This is the only place I'll buy mattresses going forward. We literally saved thousands.

Exactly as represented. Excellent communication. A great pair of Mephisto shoes, exceptionally fast shipping.

My go to pharmacy for generic drugs. Considerably less expensive than even the co-pay on my BCBS plan. Excellent customer service.

I had a prescription need that wasn’t covered by insurance. Walgreens price was $359.99. MailMyPrescriptions.com was less than $20, including shipping. Since then I have found that for all of my generic prescriptions, I can buy them for less money here than my copayment at Walgreens.

Great price. Excellent service.

Exactly as described. Fast shipping. HOWEVER, FedEx outsourced delivery to an independent courier. It sat in a pickup truck 3 days before being delivered. NOT Saratoga Wine Exchange's fault. I rate this merchant A + + + + + + +