This may be the absolute worst company I’ve ever encountered. In 2017 I purchased a salt cell for my swimming pool, $269, which is still their advertised price for a new one. This company touted an “Industry leading 5 year warranty.” Their competitor, Hayward, offers a 3 year non-prorated warranty, so I went with 5. 3 years later the salt cell failed. To file a warranty claim I had to first clean the cell with muriatic acid, send a purchase receipt, model & serial numbers, and a current water analysis. After uploading the data, I received an invoice for $336. Upon inquiry, I was told the warranty is prorated, based off what they consider “retail price.” I was told this was explained in the manual that came with the salt cell. First of all, I received nothing with the salt cell, and second, their marketing hype around their “industry leading” 5 year warranty never mentions pro-rata nor it being based on some obscure retail price. So in essence, under warranty, I can have a replacement for $67 more than the advertised price of a new one! Reading BBB complaints, unfortunately after the fact, this company has a history of misrepresentation and deceit. I have filed a complaint with the Illinois State Attorney Generals office.