David Walker

Dear Customer,

Thank you for your feedback! We truly appreciate your trust and look forward to serving you again.

Best regards,
Team Olfactory

Hello David Walker

Because of insufficient information, I was unsuccessful in locating your order. I kindly ask that you call or email me directly with this, so I can better assist you.

Annela
Annela_m@jomashop.com
718-532-2856

Hi David,
We are sorry to hear that you are having trouble with your return process and we appreciate you taking the time to share this with us. If you could please send another email to nest@ekster.com and address it to Agustina, I will personally handle your case to find an immediate resolution.
Ekster® Support Team

Thank you for contacting Fragrancenet.com.

We sincerely apologize that you are not satisfied with our service. A member of our customer service team will reach out to you directly via email to offer assistance with your most recent purchase.

Thank you,
Customer Service

Hello there,

Our sincerest apologies for the delay on your order. StockX is not a regular retail store. We are a live global anonymous resale marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.

StockX strives to deliver your item to you within 7-12 business days. Although this may be slightly longer than you are used to, since the StockX marketplace deals with high value and rare products, we want to ensure that the items you purchase on our site meet our internal quality standards.

As such, the StockX shipping time frame for Buyers takes into account the time it takes for the Seller to ship the item to us, and the time we spend verifying the item at our facilities. This is to ensure that every item that gets into the hands of a Buyer is one they'll be confident displaying or wearing.

Please note, items purchased on or shortly after release day may take longer as Sellers are granted additional time to accommodate shipping from the retailer. In this instance, the estimated delivery window will be stated at the last step of checkout prior to confirming your Bid or Buy Now purchase.

In addition to this standard process, StockX also offers an Xpress Ship option. Xpress Ship is designed to deliver eligible purchases within just three business days. This service is currently limited to the US and is only applicable to sneakers that have been pre-verified and stored in our Authentication Centers. Xpress Ship items can be identified by a rocket icon next to the product listing. To learn more, please visit our FAQ: https://stockx.com/help/articles/What-is-Xpress-Ship.

While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed). If there is anything else we can look into, please contact us at http://help.stockx.com.

Thank you!
StockX

Hello David Walker,
Thank you for sharing your experience. We are sorry for the unsatisfactory experience. I would love the opportunity to make this a better experience, but was unable to reach out. Await your reciprocation on email, thank you.

Kamela
Kamela@jomashop.com
718-532-2822